Latest Jobs at Vitel Wireless Limited

Job Summary

• The Systems Engineer Manager will oversee the design, implementation, operation, and maintenance of Vitel Wireless’ Core Network systems, ensuring service reliability, scalability, and high availability. This role requires a deep understanding of mobile core network architecture (EPC, IMS, HSS, PCRF, etc.), network integration, and end-to-end service delivery. The ideal candidate will combine strong technical expertise with leadership skills to guide the engineering team in maintaining network excellence.

Key Responsibilities

• Lead and manage the Core Network Engineering team responsible for system design, deployment, and operations.
• Oversee the installation, configuration, and optimization of core network elements including EPC, IMS, HLR/HSS, PGW, SGW, PCRF, MME, and associated platforms.
• Plan and execute network integration with partner MNOs, interconnects, and service platforms.
• Ensure network security, redundancy, and scalability for mission-critical services.
• Develop and enforce system performance standards, capacity planning, and failover strategies.
• Monitor core network KPIs and troubleshoot complex service or system issues.
• Manage vendor relationships, service level agreements (SLAs), and maintenance contracts.
• Provide technical leadership in network upgrades, migrations, and new service rollouts.
• Collaborate with the NOC, IT, and Product Development teams to ensure seamless service delivery.
• Document all configurations, change requests, and incident resolutions according to company standards.
• Train and mentor junior engineers, fostering a culture of technical excellence and accountability.

Qualifications & Experience

• Bachelor’s degree in Electrical/Electronic Engineering, Computer Engineering, Telecommunications, or a related field (Master’s degree or professional certification preferred).
• 7–10 years of experience in telecommunications or mobile network engineering, with at least 3 years in a managerial or lead role.
• In-depth understanding of 3G/4G/LTE/5G Core Network architecture, signaling protocols (SIP, Diameter, GTP, SS7), and IP/MPLS networks.
• Hands-on experience with EPC/IMS systems, virtualization platforms, and network management tools.
• Familiarity with cloud-native and virtualized network functions (VNF/CNF) and containerization technologies (Docker, Kubernetes).
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent leadership, communication, and team management skills.
• Ability to work in a high-availability, 24/7 telecom operations environment.

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Job Summary

• The Customer Support Manager will be responsible for building, leading, and managing Vitel Wireless’ customer service operations in Lagos. The ideal candidate will drive exceptional customer experience, manage support teams and systems, and ensure operational efficiency, responsiveness, and professionalism in every customer interaction.

Key Responsibilities

• Develop and implement customer service policies, standards, and procedures aligned with company objectives.
• Lead, coach, and motivate customer support teams to deliver high-quality service and meet performance KPIs.
• Manage day-to-day operations of the Customer Service Center, including call center, online support, and walk-in channels.
• Handle escalated customer issues and ensure prompt, effective resolution.
• Monitor service metrics, analyze performance reports, and recommend improvements.
• Collaborate with technical, marketing, and product teams to ensure seamless customer experience.
• Oversee training programs for support agents to maintain service excellence.
• Implement customer feedback systems and drive continuous improvement initiatives.
• Ensure compliance with regulatory requirements and company policies.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Communications, or related field (MBA is an advantage).
• 5–7 years of experience in a telecommunications or technology-based customer service environment, with at least 2 years in a managerial or supervisory role.
• Proven track record in managing large customer support teams and multi-channel operations.
• Excellent communication, leadership, and interpersonal skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Proficiency with CRM and customer support software (e.g., Zendesk, Freshdesk, Salesforce, or equivalent).
• Passion for delivering exceptional customer experiences.