Latest Jobs at Canonical

• As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development are a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

The role entails

• Manage and lead a distributed team of engineers
• Hire, coach, mentor, provide feedback and career development guidance to your team
• Manage & measure key performance indicators (KPIs), and training
• Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
• Demonstrate the very best of Canonical in customer interactions
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern software development practices
• Grow a healthy, collaborative engineering culture in line with the company value
• Collaborate with other teams in the organisation
• Work from home with global travel up to 10% for internal and external events

What we are looking for in you

• Professional software delivery experience using C, C++, Go, Python, or similar
• You are knowledgeable and passionate about software development
• Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash or other
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in the English language, both verbal and written
• Experience with Linux, with a preference towards Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organisation is a strong plus

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What your day will look like

• Utilise advanced data analytics to grow Canonical's product adoption and market penetration
• Focus on quantitative and qualitative data analytics to find insights and meaningful business outcomes
• Design and conduct experiments with data, visualisation and insights into Canonical's target audiences
• Collaborate with stakeholder teams (Product Management, Engineering, Information Systems, Finance, RevOps, etc) to improve the data and tool ecosystem
• Put in place and maintain systems to ensure teams across the company have self-service access to data dashboards

What we are looking for in you?

• Background in data science, mathematics, actuarial science, or engineering
• Knowledge in advanced statistics, data sciences, coding/scripting languages (Python, JS, etc), and databases (SQL, etc)
• Strength in data analytics and visualisation (Looker Studio, Tableau, Apache Superset, etc)
• Ability to translate business questions to key research objectives
• Ability to identify the best methodology to execute research, synthesise and analyse findings
• Excellent writing and communication skills
• Willingness to examine the status quo and resilient in the face of challenges

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What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you
The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
• Excellent presentation skills with the ability to guide a conversation about complex softwares.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels both internally and externally.
• Knowledge of agile methodologies.

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What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

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What your day will look like

• Create storylines for our videos and take them from ideation to delivery.
• Build an engaged community and enhance our brand presence with unique video content.
• Ideate new video concepts for marketing and communications initiatives, working closely with other team members.
• Continuously optimize and strive for excellence in our video content, with an eye for both creativity and metrics.
• Help us build a scalable video program, researching tools and innovative solutions and implementing PoCs.
• Make video scale by creating reels and videos for social media that are engaging for our audience, and on-brand.
• Edit video content in formats that engage social media audiences, capturing the personality of our brand.
• Ensure social media and SEO best practices are applied on video content.
• Ensure appropriate video lifecycle management practices.
• Participate in video and photo shoots, and provide input for storyboards and video scripts.

What we are looking for in you

• Strong portfolio demonstrating video editing and social media skills
• Familiar with video editing software
• Understanding of social media and communications best practices
• Proficiency with at least four social media platforms such as LinkedIn, YouTube, Twitter, Facebook, and Instagram
• An understanding of web analytics tools (social and web like Google Analytics) is a plus
• Conceptual strength and affinity for branding
• Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
• Excellent verbal and written communication skills
• Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Affinity for planning is a must, experience with project management tools like Jira is an advantage
• Willingness to travel up to 4 times a year for internal events