Job Vacancies at Mercy Corps Nigeria

Program / Department Summary

• The Mercy Corps Subaward Unit is responsible for managing the programmatic, financial and operational aspects of sub-awards issued under all programs across Mercy Corps Nigeria.
• Working with an increasingly wide and diverse set of local and international partners at all levels of public, private and civil society, there is a need to strengthen programmatic and financial support to partners to enable more robust growth and development of sub-grantees.
• Compliance with the donor regulations and Mercy Corps internal policies and procedures is a critical part of the capacity building process and essential to enable sub-grantees to develop strong systems that will help in the delivery of programmatic interventions.

General Position Summary

• Working directly under the direction of the Senior Subaward and Compliance officer, the Sub-awards & Compliance officer will support in adherence to the compliance procedures related program, finance, and documentation with attention to THRIVE Project.

Essential Job Responsibilities
Sub Grants:

• Ensure compliance with Mercy Corps and donors regulations related to sub granting, including issuance, management and monitoring of subawards as well as supporting team members on processes and guidelines.
• Work closely with consortium-level sub-recipient organizations to ensure they are issuing, managing, and monitoring subawards in accordance with the sub-award policy.
• Provide Program & financial review for all local partner reports and follow up with any missing documents.
• Set up physical grant files and ensure all grant documents are properly filed, both financial and program reports
• Develop sub-recipient monitoring plans, conduct financial and programmatic monitoring of sub-recipients. Visit sub-recipients and produce regular financial and programmatic monitoring visit reports.
• Support in Preparation of sub-award JE and enter same on navigator for subgrantee liquidations
• Update Reporting tracker and follow up with Partner for submission of timely report
• Support in preparing for sub-grants kickoff meetings and sub-grants closeout meetings with close coordination with Sub-Awards Manager.
• Responsible for sub-award financial close-outs, including ensuring that all requirements of the sub-award agreement have been met and that sub-award funds have been properly settled
• Ensure sub grant files are complete and up to date as per MC sub grant file checklist and MC Programme Management minimum standards.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Assist the program team with assessing sub-recipient organizational needs, so that the sub-award process strengthens the ability of local NGOs/CSOs to meet world-class standards.
• Draft modifications to subawards, as needed.

Partnership & Capacity Building:

• Provide strategic program guidance and technical support for sub-grant award capacity building through the provision of support to partner organizations as required and in coordination with the relevant program team.
• Conduct the capacity assessment of identified organizations using Mercy Corps’ Organizational Capacity Index (OCI) tool and using OCI findings, support partner organizations to create capacity development plans.
• Refine organizational development tools and recommend the best approaches for partner capacity development based on existing Mercy Corps knowledge and experience.
• Provide compliance guidance and consultations to sub-recipients on a demand-driven basis.

Strategy & Vision:

• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
• Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
• Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

Team Management:

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Provide team members and sub-awardees with information, tools, and other resources to improve performance and reach objectives.

Influence & Representation:

• Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability:

• Reports Directly to: Senior Sub-Awards & Compliance Officer based in Abuja.
• Works Directly with: Program and operational teams, finance, and sub-award teams in Maiduguri and Abuja.

Knowledge and Experience

• A University Degree in Finance, Accounting or equivalent is required.
• At least three (3) years of Subaward, compliance and finance experience is required.
• One-year experience in the finance or Subaward & compliance Department of an international NGO is preferred.
• Demonstrated competency with computerized general ledger software.
• Advanced computer skills in MS Office programs, particularly Excel.
• Prior management experience and strong organizational skills.
• Excellent oral and written English skills.
• Filing and organizational skills required.

Success Factors

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• In particular, the successful candidate will be willing to travel to locations within the implementation locations and outside the state capitals according to the needs of the Mercy Corps program. This will mean sometimes staying and working in stressful environments with very basic living conditions, strictly always following security protocols and sometimes working long and irregular hours.
• Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• As an organization, Mercy Corps is committed to accountability to all of our stakeholders, including the people we serve, and to the resources that are entrusted to us.
• Mercy Corps takes a participatory approach in engaging with local communities throughout the program design and implementation.
• A community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations.
• In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps’ high standards of accountability.

General Position Summary

• Accountability Under the umbrella of the Program Performance and Quality (PaQ) Unit, the CARM Officer will support CARM implementation within the portfolio, dividing his/her time between the continued establishment, maintenance, management, and adaption of CARM implementation in existing programs and the rollout of CARM into additional programs.
• While working with teams and MEL teams s/he would manage and support the adaptation of CARM workplans, focusing on CARM rollout and maintenance.
• The priorities will include supporting program-specific and country-level standard operation procedures (SOP), defined processes and mechanisms, production of monthly analysis reports and program-level reports on CARM, and the production and development of training plans and awareness materials for staff from both programs and departments on administering Mercy Corps accountability framework in communities.
• This includes Mercy Corps’ own expectations of their staff and program activities. S/he will deal with day-to-day feedback that includes handling complaints, questions, reports and requests for support as received from beneficiaries and non-beneficiaries in the communities MC works directly.

Essential Job Responsibilities
Implementation & Program Quality:

• Support the implementation and adaptation of the Nigeria CARM strategy/operational manual.
• Provide strong support to CARM channels covering the portfolio including phone line, WhatsApp business and email which document and receive community feedback.
• Support the creation and circulation of monthly/bi-annual CARM reports for relevant stakeholders, that present CARM findings, successes, trends and tweaks to implementation processes, and adaptation as a result of feedback received.
• Support in the preparation of a weekly and/or as necessary status update on CARM for the PaQ Manager/Director.
• Support in the development of work plans at the programmatic and portfolio levels for the roll-out and implementation of CARM.
• Help to develop feedback and data-flow mapping.
• Together with MEL colleagues, support in the development of a system for analyzing trends in feedback received.
• Produce internal reports on CARM itself, in response to feedback received via training and awareness session evaluation forms.
• Support the communications team and/or local partners in designing and disseminating appropriate communication materials that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners, etc.);
• Conduct field visits, engage CARM spot checks, training.
• Liaise with Sub-Award and Compliance unit to support programs in encouraging community participation in needs assessments and project design.
• Support in the maintenance and organization of the CARM database, in coordination with the PaQ team.

Capacity Building:

• Support with orientation sessions for staff and field partners/CBOs and other CARM stakeholders.
• Training of staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.

Coordination:

• Collaborate with other actors to develop referral maps and mechanisms for communities where MC implements programs.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and State Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.

Supervisory Responsibility

• CARM Assistants

Accountability

• Reports Directly To: Senior CARM Officer
• Works Directly With: PaQ team members including MEL and Communications Teams, Ethics and Assurances Director, Safeguarding Focal Point, CARM programmatic focal points, and all project/programs, including Mercy Corps beneficiaries.

Knowledge and Experience

• Bachelor's Degree or equivalent in relevant field. Proven (at least intermediate) report writing skills are required.
• 2-4 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO).
• Excellent writing skills in English, languages such as Hausa and Kanuri is a plus. The ability to write reports at a native English level.
• Proven experience in data collection, data-entry, data/information management and analysis.
• Proven experience in developing or contributing to accountability frameworks, and standard operating procedures (SOPs) for feedback mechanisms.
• Experience and/or training in handling sensitive information - Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection knowledge and capacities.
• The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
• Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language challenges. Tact and diplomacy are essential.
• Understanding of preventing sexual exploitation and abuse, child safeguarding and how other types of code of conduct issues may arise in CARM mechanisms and best practices for raising awareness of and responding to those concerns.

Success Factors

• Critical problem-solving skills and the ability to work out methods of delivery in very different operating contexts.
• S/he will be highly motivated, and capable to work without direct supervision.
• S/he will demonstrate attention to details, will be committed to working long hours, be able to work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites.

Living Conditions / Environmental Conditions:

• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectivesand authentic selves, reaches their potential as individuals and teams, and collaborates to do the best workof their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Communication Officer will support the development and implementation of a communication strategy for Mercy Corps Nigeria, including the regular development of timely, well-written and accurate fact-sheets, articles, success stories and other resources as needed.
• Working closely with the Communications Specialist, the Communications Officer will build and maintain strong working relationships with Mercy Corps Nigeria staff in our Abuja, Maiduguri and other field offices, and leverage those relationships to ensure that knowledge and understanding of the innovations, influence and impact of our diverse country portfolio is captured and effectively shared with internal and external audiences.

Essential Job Responsibilities
Country Communications Strategy Support:

• Support the Communication & Learning Specialist in the development of a communications strategy through efficient documentation and implementation of relevant activities in adherence to Mercy Corps global standards and specific donor requirements.
• Contribute to country team-building efforts and provide countrywide support for a cross-learning strategy.
• Work with the Communication & Learning Specialist to develop new communications initiatives (such as Lunch and Learn, etc.) and organize dissemination and learning activities to facilitate visibility of Mercy Corps Nigeria’s programming and impact on donors and other stakeholders.

Communication and Capacity Building:

• Support country office visibility and communication initiatives, ensuring that program communications activities meet donor communications and visibility guidelines.
• Support field locations to collect images, success stories, and other communications content to highlight Mercy Corps Nigeria program's successes, staff well-being, or any other topic as the need arises.
• Develop dissemination guidance and support teams to plan and conduct effective dissemination of project materials to different stakeholders.
• Support the Communications and Learning Specialist in maintaining a communications database of key contacts.
• Participate in communications-related working groups and maintain close relationships with other relevant networks with other international NGOs, local NGOs, and associations in Nigeria.
• Help identity team members’ capacity building needs and support with the implementation of targeted capacity building around communications and learning.
• Help in organizing lunch and learn sessions to facilitate cross-learning across Mercy Corps Nigeria offices.
• Provide administrative support to the facilitation of a Comms Working Group.
• Monitor workplace, meetings and other internal updates, and coordinate with program, sector and field office teams, to gather content for and draft a monthly Mercy Corps Nigeria newsletter.
• Maintain a Mercy Corps Nigeria digital communications resources library, for country-level access to fact sheets, success stories, lessons learned, communiqués, and any other relevant materials.
• Support in the development of content and share content on Mercy Corps’ Global internal and external communications platforms, including relevant Workplace pages, The Hub and The Globe.
• Support in the development and successful roll-out of Mercy Corps Nigeria’s website.
• Lead on planning and co-coordinating training, work-shops and other events, as the need arises.
• Facilitate sessions in communications capacity-building trainings for Mercy Corps Nigeria and partner staff.
• Actively participate in meetings and processes to promote effective communication practices across the entire country portfolio.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

• N/A

Accountability:

• Reports Directly To: Communications Specialist
• Works Directly With: Programs Staff, PaQ Team, HQ & Regional Communications Staff, HR, Operations, Finance (all offices)

Qualifications, Knowledge and Experience

• Degree in Communication, International Development, Gender or any related field.
• A minimum of 2 years of Communication work experience in international development required
• Experience in written and audio-visual communication materials.
• Excellent verbal and written communication skills.
• Excellent computer skills, including experience with PowerPoint and Microsoft Word,
• Experience interfacing with media, corporations and key stakeholders is highly desired
• Fluency in written and verbal English is required.

Success Factors:

• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination based on race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.