Jobs at Simba Group

Job Summary

• The Store Manager is the operational and commercial leader of a Simba Den Experience Centre. Responsible for team performance, customer experience, and sales results, this is a visible, customer-facing leadership role.
• The Store Manager sets the standard for every interaction that happens in the store and holds the team accountable to it every day.

Responsibilities

• Lead and develop a team of Experience Centre Consultants, providing regular coaching and performance feedback.
• Own the store's revenue targets and drive the team to achieve and exceed monthly and quarterly sales goals.
• Monitor individual team performance and intervene proactively to address gaps.
• Ensure a consistently excellent customer experience across every interaction in the store.
• Handle customer escalations and complaints to resolution.
• Oversee store operations and maintain presentation, ambience, and brand standards at all times.
• Ensure full compliance with CRM, reporting, and sales administration processes.
• Manage attendance, conduct, grooming, and professional standards across the team.
• Coordinate with relevant teams on post-sale delivery and installation activities.
• Conduct regular team briefings, performance reviews, and one-on-one meetings.

Qualifications

• Educational Qualification: Bachelor's Degree or equivalent. Relevant experience and a demonstrated leadership track record are the primary requirements.
• Experience: 3–5 years in retail or commercial operations, with a minimum of 2 years in a supervisory or team leadership role. Experience in energy, solar, premium appliances, or technology retail is an advantage.

Skills Requirement:

• Strong team leadership and people management skills — coaches, motivates, and holds teams accountable.
• Commercial acumen — owns revenue targets and understands how to drive sales performance.
• Customer-first mindset with the ability to resolve escalations calmly and professionally.
• Excellent communication skills — written, verbal, and in team briefings.
• Organised and operationally disciplined — maintains store standards consistently.
• Comfortable with CRM systems and digital retail tools.

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Job Summary

• The Experience Centre Consultant converts a customer's energy needs into a tailored power solution through a structured, consultative approach.
• This is not just a product-push role — it is a diagnostic advisory role.
• The right candidate starts every conversation with questions, not products, and builds a recommendation around what the customer actually needs.

Responsibilities

• Engage walk-in customers warmly and professionally, and open every interaction with discovery — understanding the customer's needs before presenting any solution.
• Design and present tailored energy system recommendations based on each customer's requirements.
• Generate written quotations for every consultation and present pricing with clarity and confidence.
• Close sales consultatively — guide the customer to a decision without pressure.
• Coordinate post-sale processes including installation scheduling and customer communication.
• Process payments accurately and issue documentation for every transaction.
• Maintain up-to-date records of all customer interactions, leads, and follow-ups in the CRM.
• Follow up on unconverted leads in a timely and professional manner.
• Maintain the assigned display area in excellent condition at all times.
• Uphold the Simba Den brand and presentation standard on every shift.

Skills Requirement

• Consultative selling ability — leads with discovery and needs assessment, not product pitches.
• Confident communicator — able to explain complex technical products in simple, clear language.
• Comfortable engaging high-net-worth and professional customers.
• Self-motivated and target-driven — tracks own performance and takes initiative.
• Competent with technology — tablets, digital display systems, and CRM platforms.
• Strong follow-through — closes the loop on every customer interaction and lead.

Qualifications
Educational Qualification:

• Bachelors Degree in any Field or its equivalent.
• Communication ability and a demonstrated track record in consultative sales are the primary requirements.

Experience:

• 1–3 years in a customer-facing commercial role — retail, financial services, insurance, or B2C sales.
• Prior experience in energy, solar, or premium appliance retail is a strong advantage.

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Job Summary

• The Cluster Manager is responsible for the commercial performance, operational consistency, and people quality across a network of Simba Den Experience Centres within a defined geography.
• Managing a team of Store Managers, this role drives cluster-level revenue outcomes and ensures every location in the cluster delivers to the Simba Den standard.

Responsibilities

• Own commercial performance across all stores in the cluster — revenue, conversion, and sales targets.
• Monitor store-level performance regularly and identify and address underperformance proactively.
• Lead, coach, and develop a team of Store Managers through regular reviews and structured feedback.
• Drive a consistent customer experience and operational standard across all stores in the cluster.
• Conduct regular store visits and audits to maintain brand and service standards.
• Identify and develop talent within the cluster, including input into hiring and onboarding decisions.
• Prepare and present performance reports for the cluster to senior leadership.
• Coordinate with support functions on operational, HR, and commercial matters across the cluster.

Qualifications

• Educational Qualification: Bachelor's Degree or equivalent in any field of Sales Marketing or Mass Communication.
• Demonstrated multi-site retail leadership experience is the primary requirement.
• Experience: 6 - 9 years in retail, with a minimum of 3 years managing multiple stores or a team of Store Managers simultaneously.
• Experience in energy, solar, premium appliances, or technology retail is strongly preferred.

Skills Requirement:

• Multi-site retail leadership — experienced managing Store Managers across more than one location.
• Commercial focus — drives revenue performance through data, coaching, and structured accountability.
• Strong people developer — has built high-performing teams and managed underperformance directly.
• Operationally rigorous — maintains consistent standards across locations without being present daily.
• Analytical — uses performance data to make decisions and identify risk early.
• Excellent communication and stakeholder management skills.

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Job Summary

• The Sales Team Lead is responsible for driving vehicle sales performance by leading, supervising, and motivating the sales team.
• The role focuses on achieving revenue and volume targets, improving conversion rates, managing pipelines, and ensuring disciplined execution of the sales process.
• The Sales Team Lead also plays a key role in coaching sales agents, monitoring KPIs, and ensuring customer satisfaction.

Key Responsibilities
Sales Performance & Target Achievement:

• Drive the team to achieve monthly and annual vehicle sales targets.
• Monitor revenue, unit sales, margins, and profitability.
• Track performance against targets and implement corrective actions.
• Ensure strong pipeline management and deal closures.
• Identify sales opportunities across models, segments, and territories.

Team Leadership & Supervision:

• Lead, coach, and supervise sales executives / field agents.
• Set clear performance expectations and KPIs.
• Conduct regular performance reviews and feedback sessions.
• Motivate the team to improve productivity and conversion rates.
• Support recruitment and onboarding of new sales staff.

Sales Process & Discipline:

• Ensure compliance with the company’s sales procedures.
• Monitor deal progression from lead generation to vehicle delivery.
• Ensure accurate CRM / ERP updates by the sales team.
• Maintain discipline in pricing, discounting, and approvals.
• Prevent revenue leakages and sales irregularities.

Pipeline & Opportunity Management:

• Review sales pipeline and forecast accuracy.
• Support agents in closing complex or high-value deals.
• Monitor lead quality and follow-up effectiveness.
• Improve conversion ratios and sales cycle efficiency.

Customer Relationship & Experience:

• Ensure high standards of customer engagement and satisfaction.
• Resolve escalated customer issues or objections.
• Support key client negotiations when required.
• Promote long-term customer retention and referrals.

Market & Competitive Intelligence:

• Monitor market trends, competitor activities, and pricing strategies.
• Provide feedback on customer preferences and product demand.
• Identify opportunities for campaigns and promotions.

Reporting & Performance Monitoring:

• Prepare sales performance reports for management.
• Track KPIs including:
  • Units sold
  • Revenue generated
  • Conversion rates
  • Pipeline coverage
  • Profit margins
• Analyze performance gaps and recommend strategies.

Key Performance Indicators (KPIs)

• Sales revenue & unit targets
• Conversion rate / closing ratio
• Pipeline coverage & forecast accuracy
• Team productivity metrics
• Customer satisfaction levels
• Profitability / margin performance

Qualifications & Requirements

• Minimum Qualification: HND / BSc in Marketing, Business Administration, or related field
• Experience: 4–7 years in automobile sales
• Prior leadership / supervisory experience preferred
• Strong understanding of vehicle sales cycles
• CRM / ERP familiarity (D365, SAP, etc.)

Required Skills & Competencies:

• Strong sales & negotiation skills
• Leadership & people management ability
• Analytical & performance-driven mindset
• Strong communication & coaching skills
• Customer-centric approach
• Decision-making & problem-solving ability
• High accountability & result orientation.