Store Manager at Simba Group

Job Summary

• The Store Manager is the operational and commercial leader of a Simba Den Experience Centre. Responsible for team performance, customer experience, and sales results, this is a visible, customer-facing leadership role.
• The Store Manager sets the standard for every interaction that happens in the store and holds the team accountable to it every day.

Responsibilities

• Lead and develop a team of Experience Centre Consultants, providing regular coaching and performance feedback.
• Own the store's revenue targets and drive the team to achieve and exceed monthly and quarterly sales goals.
• Monitor individual team performance and intervene proactively to address gaps.
• Ensure a consistently excellent customer experience across every interaction in the store.
• Handle customer escalations and complaints to resolution.
• Oversee store operations and maintain presentation, ambience, and brand standards at all times.
• Ensure full compliance with CRM, reporting, and sales administration processes.
• Manage attendance, conduct, grooming, and professional standards across the team.
• Coordinate with relevant teams on post-sale delivery and installation activities.
• Conduct regular team briefings, performance reviews, and one-on-one meetings.

Qualifications

• Educational Qualification: Bachelor's Degree or equivalent. Relevant experience and a demonstrated leadership track record are the primary requirements.
• Experience: 3–5 years in retail or commercial operations, with a minimum of 2 years in a supervisory or team leadership role. Experience in energy, solar, premium appliances, or technology retail is an advantage.

Skills Requirement:

• Strong team leadership and people management skills — coaches, motivates, and holds teams accountable.
• Commercial acumen — owns revenue targets and understands how to drive sales performance.
• Customer-first mindset with the ability to resolve escalations calmly and professionally.
• Excellent communication skills — written, verbal, and in team briefings.
• Organised and operationally disciplined — maintains store standards consistently.
• Comfortable with CRM systems and digital retail tools.