Cluster Manager - Experience Centre Network at Simba Group

Job Summary

• The Cluster Manager is responsible for the commercial performance, operational consistency, and people quality across a network of Simba Den Experience Centres within a defined geography.
• Managing a team of Store Managers, this role drives cluster-level revenue outcomes and ensures every location in the cluster delivers to the Simba Den standard.

Responsibilities

• Own commercial performance across all stores in the cluster — revenue, conversion, and sales targets.
• Monitor store-level performance regularly and identify and address underperformance proactively.
• Lead, coach, and develop a team of Store Managers through regular reviews and structured feedback.
• Drive a consistent customer experience and operational standard across all stores in the cluster.
• Conduct regular store visits and audits to maintain brand and service standards.
• Identify and develop talent within the cluster, including input into hiring and onboarding decisions.
• Prepare and present performance reports for the cluster to senior leadership.
• Coordinate with support functions on operational, HR, and commercial matters across the cluster.

Qualifications

• Educational Qualification: Bachelor's Degree or equivalent in any field of Sales Marketing or Mass Communication.
• Demonstrated multi-site retail leadership experience is the primary requirement.
• Experience: 6 - 9 years in retail, with a minimum of 3 years managing multiple stores or a team of Store Managers simultaneously.
• Experience in energy, solar, premium appliances, or technology retail is strongly preferred.

Skills Requirement:

• Multi-site retail leadership — experienced managing Store Managers across more than one location.
• Commercial focus — drives revenue performance through data, coaching, and structured accountability.
• Strong people developer — has built high-performing teams and managed underperformance directly.
• Operationally rigorous — maintains consistent standards across locations without being present daily.
• Analytical — uses performance data to make decisions and identify risk early.
• Excellent communication and stakeholder management skills.