Job Openings at Ascentech Services Limited

Job Summary

• Our client is looking to hire a Store Manager to oversee the daily operations at our store.

Job Responsibilities

• To ensure high levels of client satisfaction and provide great service
• By training and coaching salespeople, you may motivate them to accomplish sales targets
• Create marketing techniques to bring in new customers, increase store traffic, and increase profits
• Supervise employees employee activities
• Professionally respond to consumer complaints and concerns
• Ascertain that the store complies with all health and safety laws
• Prepare in-depth studies on purchasing trends, client needs, and profit margins
• Manage store budgets and keep financial records up to date Keep an eye on inventory levels and place fresh orders as needed

Requirements

• Possess a B.Sc. / HND in Management or any other Social
• Experience: A minimum of two years experience working in a retail setting, preferably in a management position
• Excellent leadership and customer service skills Science discipline
• Customer-focused with a thorough understanding of basic business management processes
• Attention to detail & Great selling skill
• Great interpersonal and communication skills.

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Job Description

• The storekeeper is responsible for the maintenance of a site’s store, performing activities such as stocking of operational materials and supplies, inventory control and records

Responsibilities

• Take delivery of all incoming materials and reconcile with purchase orders
• Track, document, and resolve any discrepancies on received orders
• Maintain store record and inventory of all items in the store.
• Keep up-to-date records of receipts, records, and withdrawals from the store
• Responsible for preparation of monthly store report.
• Any other assigned task(s)

Education & Experience

• National Diploma (ND) or Secondary School Certificate (S.S.C.E. / WAEC).
• 1 - 3 years store keeping experience a reputable organization.

Competencies Required:

• Good analytical skill
• Experience in the use of computer application such as MS Office is added advantage
• Good interpersonal, communication and customer service skills
• Good record keeping skill
• Good team player
• Attention to details.

Salary
N55,000 monthly.

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Job Responsibilities:

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification/Requirements

• HND/BSC in related field
• 1-3years proven experience as a Customer Support or  Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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Job Responsibilities

• Manage quota for bookings and revenue for assigned major accounts.

• Escalate member issues, when appropriate, and clearly communicate steps taken, future steps and member needs in ticket to ensure a smooth transition between internal teams.

• Identify opportunities to develop new training materials designed to ensure successful customer onboarding and support business-wide adoption.

• Act as a true account manager overseeing almost all aspects of the client's business.

• Partner with internal resources in order to drive additional value and expertise.

• Areas of focus include B2B (virtual and card-based) payments, expense management, travel solutions, data solutions, compliance, and reporting.

• Build effective relationships and develop influence with internal stakeholders.

• Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

• Advise partner sales leaders on new and growing partners to deliver qualified partners to support customer needs.
   

Qualifications

• HND/ Bachelor's Degree in business, computer science or related fields.

• Strong command of English language and good negotiation skill
• 3-5years of experience in similar role

• Experience managing complete pipeline process.

• Comfortable working in cloud-based environment.