Job Roles at Verstand Resources Limited

Job Summary

• Our client, a renowned food vendor is seeking a creative and strategic Social Media Manager to lead their social media strategy and content development.
• If you're passionate about social media, have excellent content creation skills, and enjoy engaging with online communities, we'd love to hear from you!

Key Responsibilities

• Develop and implement a comprehensive social media strategy to increase brand visibility and engagement.
• Create high-quality content (images, videos, captions) for Instagram, Facebook, Twitter, and other platforms.
• Manage and grow online communities through regular engagement and prompt response to customer inquiries.
• Monitor analytics and adjust strategy to optimize results.
• Collaborate with our team to showcase our menu items, promotions, and events.
• Manage and grow our social media presence, including responding to comments and messages.
• Stay up-to-date with the latest social media trends, tools, and technologies.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 2+ years of experience in social media management or content creation.
• Strong understanding of social media platforms and trends.
• Excellent content creation and copywriting skills.
• Excellent graphic design skills.
• Proven ability to build impactful social strategies and manage multiple platforms.
• Strong understanding of brand voice, storytelling, and digital best practices.
• Analytical and problem-solving skills.
• Experience with analytics tools like Google Analytics.
• Ability to work independently and collaboratively.

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Job Summary

• Our client, a renowned food vendor is seeking a friendly and customer-focused Customer Service Representative to join their team.
• As a Customer Service Rep, you will interact with customers, ensuring they have a positive experience.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, or in-person.
• Assist customers with placing, tracking, or modifying food orders.
• Resolve customer complaints swiftly and professionally.
• Promote products by suggesting popular food items.
• Maintain records of customer interactions and feedback in the CRM.
• Collaborate with kitchen and delivery teams for smooth operations.
• Provide feedback to help improve services.

Requirements

• Minimum of an HND / BSc Degree in related fields (Customer Service, Hospitality, etc.)
• At least 1 year of customer service experience.
• Experience using CRM systems.
• Excellent communication and interpersonal skills.
• Customer-centric mindset.
• Problem-solving abilities.
• Basic tech skills (handling POS, WhatsApp Business, etc.).