Jobs at IpNX Nigeria Limited

Job Summary

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• He is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.
• Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Provide remote and occasional on-site support for all enterprise network deployments where required.
• Provide prompt and timely feedback to customers.
• Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
• Ensure that company assets are accounted for, maintained and inventoried accurately.
• Lead, without micromanaging a team of Interns – by mentoring and training them.
• Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits.
• Attend conferences, seminars and trainings (incl. Webinars) related to product and sector.

Qualifications / Experience

• At least 1 year experience within the telecoms space as a Network/Communications Engineer.
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus).
• A good grasp of technical (wireless & wireline) installations and willingness to learn more.
• Practical Experience with Network Connectivity Devices (Routers & Switches).
• Experience with LAN/WAN Network Design and Configuration.
• Good working knowledge of Microsoft Office Suite [including MS Project & Visio].
• BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum).
• Understanding of Communications Networks. Cisco network certification is required.
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance).
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project].
• Fluent English.
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

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Job Summary

• The Employee Experience & HCM Operations Officer supports the delivery of a smooth, engaging, and efficient employee journey from onboarding to exit.
• This role plays a key part in executing HR operational processes, coordinating employee welfare initiatives, and managing core touchpoints such as internal communications, helpdesk responses, leave administration, and employee records, while also collecting feedback and data to drive a more connected and productive workforce.
• This role breathes life into HR operations, ensuring that every employee at ipNX feels supported, heard, and valued throughout their journey.
• By delivering timely, empathetic, and consistent people services, it empowers the Human Capital team to operate with precision and care.
• Through the seamless execution of employee-facing processes, this role directly enhances employee satisfaction, strengthens engagement, and contributes meaningfully to the overall success of the HCM function.

Responsibilities

• Coordinate and facilitate pre-onboarding, Day 1, and extended onboarding for all staff categories.
• Manage onboarding calendars, logistics, and integration milestones in collaboration with Admin, IS&T, and Line Managers.
• Conduct orientation sessions, communicate company culture and policies, and administer feedback surveys.
• Track and document onboarding progress, graduation outcomes, and program effectiveness.
• Partner with L&D to plan and support the Graduate Trainee Program, including scheduling, onboarding, rotation tracking, and welfare engagement.
• Maintain accurate records and escalate feedback to enhance both onboarding and trainee experiences.
• Respond to MyHR helpdesk tickets within SLA Prepare internal and external HR letters and references: (≥95% of HR letters and reference requests issued within 5 working days).
• Maintain log of request types, resolution times, and satisfaction ratings.
• Draft and circulate external correspondence, request letters, HR updates, reminders, and engagement messages.
• Ensure timely, professional handling of internal and external HR correspondences.
• Update and maintain accurate employee data in HRMS/HR- Hive.
• Organize and file physical and digital records for audit readiness.
• Ensure documentation is complete for onboarding, confirmation, leave, and exits.
• Cross-check HRIS entries with physical files to resolve discrepancies.
• Protect employee data in line with confidentiality and compliance standards.
• Process HMO enrolments, replacements, and removals in a timely manner
• Resolve staff HMO queries and liaise with providers
• Maintain up-to-date benefits records and claims tracking
• Plan and coordinate monthly/quarterly staff engagement events
• Execute wellness programs in partnership with Marketing, Admin, & other relevant teams/units.
• Collate feedback after events to measure participation and satisfaction
• Assist in implementing employee recognition initiatives, cultural campaigns, and values roll-outs that enhance team alignment and morale.
• Summarize feedback trends and contribute insights for improving people processes and employee engagement strategies.
• Facilitate offboarding checklist, exit interviews, and documentation within the SLA timelines
• Maintain accurate leave balances and ensure policy adherence.
• Submit monthly leave/exit reports to HCM Head.
• Collect survey data from onboarding, exits, helpdesk, and welfare initiatives.
• Submit monthly people insights to relevant HCM teams for process optimization.
• Flag trends in employee experience for action.
• Update employee records in HRMS/HR-Hive promptly after changes (e.g., onboarding, exits, leave).
• Cross-check system data with physical files to ensure accuracy and consistency.
• Maintain clean, well-organized digital records with proper naming conventions.
• Generate routine reports (e.g., headcount, joiners/leavers) and flag discrepancies.
• Support HR audits and ensure data is complete, confidential, and compliant.
• Coordinate with other HR units to align shared data and reporting needs.
• Retrieve and verify completed ID card and complementary card request forms from staff.
• Submit accurate request details to the approved vendor for card production.
• Follow up with vendor to ensure timely processing and delivery.
• Distribute cards to staff and obtain acknowledgment of receipt.
• Track and log ID/complementary card issuance.
• Maintain and regularly update the Complimentary Card Checklist to reflect request, issuance, and pending status.

What Success Looks Like:

• Elevated Employee Engagement & Integration.
• Seamless Onboarding Execution.
• Efficient HR Operations Delivery.
• Well-Coordinated Employee Welfare & Bonding Activities.
• Reliable Records and HR Systems Management.
• Timely and Actionable People Feedback & Strong Internal Communication Support.
• Effective HMO and Employee Benefits Support.

Qualifications / Experience 

• Bachelor’s degree B.Sc./HND (2.1./Upper Credit minimum) in HR, Industrial Relations, Business Administration, or related field.
• Additional certifications in HR Operations, Experience Design, or People Analytics are an advantage.
• Strong understanding of employee lifecycle, HR policies, and service delivery.