Employee Experience (EX) & HCM Operations Officer at IpNX Nigeria Limited

Job Summary

• The Employee Experience & HCM Operations Officer supports the delivery of a smooth, engaging, and efficient employee journey from onboarding to exit.
• This role plays a key part in executing HR operational processes, coordinating employee welfare initiatives, and managing core touchpoints such as internal communications, helpdesk responses, leave administration, and employee records, while also collecting feedback and data to drive a more connected and productive workforce.
• This role breathes life into HR operations, ensuring that every employee at ipNX feels supported, heard, and valued throughout their journey.
• By delivering timely, empathetic, and consistent people services, it empowers the Human Capital team to operate with precision and care.
• Through the seamless execution of employee-facing processes, this role directly enhances employee satisfaction, strengthens engagement, and contributes meaningfully to the overall success of the HCM function.

Responsibilities

• Coordinate and facilitate pre-onboarding, Day 1, and extended onboarding for all staff categories.
• Manage onboarding calendars, logistics, and integration milestones in collaboration with Admin, IS&T, and Line Managers.
• Conduct orientation sessions, communicate company culture and policies, and administer feedback surveys.
• Track and document onboarding progress, graduation outcomes, and program effectiveness.
• Partner with L&D to plan and support the Graduate Trainee Program, including scheduling, onboarding, rotation tracking, and welfare engagement.
• Maintain accurate records and escalate feedback to enhance both onboarding and trainee experiences.
• Respond to MyHR helpdesk tickets within SLA Prepare internal and external HR letters and references: (≥95% of HR letters and reference requests issued within 5 working days).
• Maintain log of request types, resolution times, and satisfaction ratings.
• Draft and circulate external correspondence, request letters, HR updates, reminders, and engagement messages.
• Ensure timely, professional handling of internal and external HR correspondences.
• Update and maintain accurate employee data in HRMS/HR- Hive.
• Organize and file physical and digital records for audit readiness.
• Ensure documentation is complete for onboarding, confirmation, leave, and exits.
• Cross-check HRIS entries with physical files to resolve discrepancies.
• Protect employee data in line with confidentiality and compliance standards.
• Process HMO enrolments, replacements, and removals in a timely manner
• Resolve staff HMO queries and liaise with providers
• Maintain up-to-date benefits records and claims tracking
• Plan and coordinate monthly/quarterly staff engagement events
• Execute wellness programs in partnership with Marketing, Admin, & other relevant teams/units.
• Collate feedback after events to measure participation and satisfaction
• Assist in implementing employee recognition initiatives, cultural campaigns, and values roll-outs that enhance team alignment and morale.
• Summarize feedback trends and contribute insights for improving people processes and employee engagement strategies.
• Facilitate offboarding checklist, exit interviews, and documentation within the SLA timelines
• Maintain accurate leave balances and ensure policy adherence.
• Submit monthly leave/exit reports to HCM Head.
• Collect survey data from onboarding, exits, helpdesk, and welfare initiatives.
• Submit monthly people insights to relevant HCM teams for process optimization.
• Flag trends in employee experience for action.
• Update employee records in HRMS/HR-Hive promptly after changes (e.g., onboarding, exits, leave).
• Cross-check system data with physical files to ensure accuracy and consistency.
• Maintain clean, well-organized digital records with proper naming conventions.
• Generate routine reports (e.g., headcount, joiners/leavers) and flag discrepancies.
• Support HR audits and ensure data is complete, confidential, and compliant.
• Coordinate with other HR units to align shared data and reporting needs.
• Retrieve and verify completed ID card and complementary card request forms from staff.
• Submit accurate request details to the approved vendor for card production.
• Follow up with vendor to ensure timely processing and delivery.
• Distribute cards to staff and obtain acknowledgment of receipt.
• Track and log ID/complementary card issuance.
• Maintain and regularly update the Complimentary Card Checklist to reflect request, issuance, and pending status.

What Success Looks Like:

• Elevated Employee Engagement & Integration.
• Seamless Onboarding Execution.
• Efficient HR Operations Delivery.
• Well-Coordinated Employee Welfare & Bonding Activities.
• Reliable Records and HR Systems Management.
• Timely and Actionable People Feedback & Strong Internal Communication Support.
• Effective HMO and Employee Benefits Support.

Qualifications / Experience 

• Bachelor’s degree B.Sc./HND (2.1./Upper Credit minimum) in HR, Industrial Relations, Business Administration, or related field.
• Additional certifications in HR Operations, Experience Design, or People Analytics are an advantage.
• Strong understanding of employee lifecycle, HR policies, and service delivery.