Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Summary

• As a Senior UX Researcher, you will play a critical role in shaping our product strategy by uncovering deep insights into the needs, behaviours, and aspirations of our users-especially within Nigeria.
• Your research will directly influence how we design and deliver financial products that are accessible, intuitive, and impactful.
• You’ll collaborate closely with cross-functional teams to ensure our solutions are grounded in real user needs and market realities.

Job Responsibilities
What you’ll do:

• Lead and execute end-to-end qualitative and quantitative research across the product lifecycle-from discovery to delivery.
• Employ a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, concept testing, and diary studies, with a focus on the Nigerian context.
• Synthesize complex data into actionable insights and frameworks such as personas, journey maps, value proposition canvases, and mental models that drive empathy and alignment across teams.
• Conduct market and industry research to stay ahead of fintech and consumer trends in Nigeria and comparable markets, including competitive and landscape analyses.
• Partner with product managers, designers, marketers, and engineers to translate business challenges into research questions and deliver insights that inform product direction and business decisions.
• Act as the subject matter expert on Nigerian user needs, guiding localization and supporting regional expansion strategies across Africa.
• Advocate for research best practices, ethical standards, and the voice of the user throughout the organization.
• Structure and scale research operations, including participant management, user recruitment, and maintaining organized research repositories.
• Present findings and recommendations clearly to stakeholders at all levels, driving alignment and action.

Requirements
What you need to succeed:

• 6+ years of experience in UX research or product research, ideally with digital products and B2C fintechs; experience in or researching African markets is essential.
• Advanced expertise in both qualitative and quantitative research methodologies, including usability testing, interviewing, co-creation, concept testing, diary studies, literature reviews, and surveys.
• Hands-on experience with research tools such as UserTesting, UsabilityHub, Maze, Typeform, Google Forms, or similar platforms.
• Demonstrated ability to analyze and synthesize complex data into actionable insights that drive product and business impact.
• Proven track record of translating insights into tangible frameworks (personas, journey maps, value proposition canvases) that guide design and business teams.
• Deep understanding of Nigerian consumers – their behaviours, aspirations, challenges, regulatory, and cultural contexts.
• Ability to independently own and drive the strategy and execution of comprehensive research programs.
• Experience structuring and scaling research practices, including participant management and research repositories; bonus for experience building or engaging with active user communities in Nigeria.
• Excellent communication skills with the ability to clearly articulate research rationale and findings to diverse audiences.

What you’ll get

• The chance to shape the future of fintech-your research will impact millions of users.
• A culture of experimentation and innovation, where your insights drive real change.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources and opportunities for professional development.

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About the Role

• We are looking for a Head of Quality Assurance (QA) to lead our Quality function. This is a high-impact leadership role responsible for owning and driving the strategy, execution, and culture of Quality Assurance across our Engineering teams. 
• You will lead a team of smart, detail-oriented QA Analysts and Engineers, ensuring the products we build meet the highest standards of quality and reliability. 
• You’ll be working directly with developers, product managers, and engineering leadership to make sure everything we ship to our users is production-ready and delivers happiness.

Job Responsibilities
What you’ll get to do:

• Lead the QA function across multiple engineering teams – drive quality standards, strategies, and frameworks that scale.
• Mentor and manage QA Analysts and Engineers – help them grow into the best versions of themselves through coaching, feedback, and career development.
• Design and enforce test strategies, including manual and automated testing, regression, performance, and exploratory testing.
• Build out meaningful dashboards and metrics to measure QA performance: test cases written and executed, bug leakage, regression rates, and more.
• Collaborate closely with engineers to serve as a gatekeeper of quality, reviewing product requirements, technical documentation, and code when necessary.
• Drive continuous improvement in QA processes, tools, and team dynamics.
• Ensure deep product understanding within the QA team so test cases are not only thorough but also relevant and user-centric.
• Promote a strong quality culture by working hand-in-hand with engineering, product, and business stakeholders
• Turn data into insight by effectively transforming test metrics into dashboards and reports that guide team performance and product health.

Requirements
To succeed in this role, we think you should have:

• Experience leading and scaling a QA team in a fast-paced, tech-driven environment.
• A background (previous experience) as a QA Analyst or Engineer, you understand the job from the inside out.
• Experience designing and evaluating test strategies and measuring test effectiveness.
• Strong technical depth, you understand how software works and are familiar with the fundamentals (APIs, microservices, infrastructure).
• Solid analytical skills, you can connect the dots, interpret patterns in data, and ask the right questions to drive clarity and solutions.
• A mentorship-first mindset, you’ve built and led strong, collaborative teams and care deeply about your team’s growth.
• Hands-on experience with creating QA frameworks, building test dashboards, and defining success metrics.
• High integrity and emotional intelligence, you’re candid, constructive, and deeply aligned with team and company culture.
• Strong performance management experience, you can assess, evaluate, and coach team members using clear KPIs and deliverables.
• Proactivity, you don’t wait to be told what to do; you’re constantly thinking about what’s next and how we can improve.

Other Requirements:

• 4-5 years of leading engineering teams with a proven track record of building and scaling high-performance teams.
• Strong technical experience, including hands-on coding and a solid understanding of software development.
• Proven ability to foster collaboration, trust, and transparency across diverse teams.
• Experience owning and overseeing system architecture for large-scale, secure, and scalable platforms.
• Ability to mentor, recruit, and grow engineering talent in an environment that prioritizes continuous learning.