Job Opportunities at Mastercard

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

• The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
• We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.  
• While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
• We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Role

As a Senior Managing Consultant, you will be a trusted client business advisor, and lead client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, or data and analytics.

You will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide subject matter or industry expertise, be a resources to others to identify creative and efficient solutions, and guide the team to business-focused solutions and recommendations that drive client value.

Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.

As a strong people manager, you will mentor and coach junior teammates outside of direct engagement teams, and engender effective contribution to Mastercard’s knowledge management and best practices. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
 
All About You

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Client Management: Inspire client confidence through timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
• Teamwork:  Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude.
• Commercial Orientation: Ability to identify strong opportunities to leverage Data & Services capabilities, including identification of cross-sell opportunities beyond direct project work, and partner with broader Data & Services teammates on contracting activities, leveraging knowledge of Data & Services capabilities and how they fit together to create relevant solutions for clients.
• Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators.
• Integrity: Models Mastercard's values of honesty and integrity. Follows through on commitments and makes others do the same.
• 
  ngs a unique skillset or approach to the table in every client engagement or internal activity.Diverse Perspective: Bri

Qualifications:

• Undergraduate or master’s degree and tenured work experience after completing your undergraduate degree
• Experience in a consulting organization as a consultant
• Experience directly managing multiple people across multiple projects
• Experience as a people manager
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Exposure specifically in payments and / or retail banking or merchants preferred
• Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard as a sought-after partner
• Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
• Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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All About Us

• The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
• We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.
• Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.  While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.  

All About the Role

• Make an Impact as an Associate Managing Consultant, Advisors Deploy Program Management.
• Advisors Deploy Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Delivering new products and strategies to market smoothly and efficiently
• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
• Strengthening client’s internal skills, knowledge and experience in critical areas
• Transforming client processes and optimizing their management practices.
• Deploy is a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission:  deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, and with Deploy we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.
• As an Associate Managing Consultant you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.

All About Your Education & Skills

• Bachelor’s Degree or equivalent qualification. Advanced Degree or MBA preferred
• Professional accreditation such as Project Management Professional (PMP) desirable
• Fluent local office language and English required, other languages desirable.
• Exposure specifically in payments and / or retail banking or merchants preferred.
• Comfortable with significant client interaction and interest in building relationships
• Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred.
• Willingness to travel.

All About You:

• Experience in delivery of large, complex projects / programs of diverse size in a cross-functional, multicultural environment
• Formally trained in a range of project management and change management methodologies and techniques; accredited in one or more recognized PM/PMO/ Change/Service management methodologies is an advantage
• Able to plan and manage a multi-workstream program from inception to delivery providing support, direction and / or technical expertise to the project team across multiple disciplines and geographies
• Develop strong presence in the client organization extending beyond the immediate boundaries of the program
• Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization
• Strong interpersonal communication and presentation skills.  Able to define scope, timelines and budgets in a clear, concise language in writing and verbally. Able to report on issues, risks, progress, timelines etc. accurately and summarize effectively offering analysis, options and credible solutions.
• Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost / benefit / risk analysis.
• Able to lead, motivate and develop a team of professionals.

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The Work at the Foundation

• We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy.
• Our role at the Mastercard Foundation is to be a catalyst.
• Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
• The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  
• Within a country, we work with governments, the private sector, educators, young people, and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
• We are ambitious and driven. Our values transcend and rise above everything else as our guide.
• We encourage you to bring your bold ideas, curiosity, and expertise to your work.
• We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful. 

Understanding Canada Programs at the Foundation

• The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways.
• The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 30,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.
• As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities.
• We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation.
• The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.
• The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation.
• While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.
• If you are an experienced Product Manager looking to increase your impact, read on!

The Opportunity

• Reporting to the Head of Enterprise Applications, the Enterprise Applications Product Manager plays a critical role as an IT resource responsible for coordinating with business and financial stakeholders to set priorities and managing the development and operations of a portfolio of technical projects by understanding business requirements, removing roadblocks, and communicating broadly.
• The successful candidate will be based in any of our listed offices in Africa; -Rwanda, Ethiopia, Uganda, Kenya, Senegal, Ghana and Nigeria

Ways You Can Contribute

• Developing the product strategy and roadmap.
• Works with the Product Owner to understand and manage the Product vision.
• Responsible for creating the product roadmap and sharing this with the cross-functional team.
• Monitor business, market, and technology trends to inform product strategy and proactively propose enhancements and new features.
• Maintain up-to-date application knowledge and understanding of how the business uses applications in their workflows through partnering with users.
• Facilitate end-user support and training.
• Analyzing product performance and redesigning as required.
• Designing, developing and managing activities from product definition & planning to production and release.
• Managing prioritization and trade-offs between customer experience, business impact, performance, and post-launch support.
• Establish release plans that satisfy requirements and achieve business outcomes.
• Managing a product’s development life cycle from start to end.
• Overseeing the whole product’s cycle and defining the steps required to make a project a success.
• Serve as product manager for multiple, related products – when required.
• Business stakeholder engagements to understand and elicit all relevant business requirements and goals to drive optimal solutions.
• Regular communication and continuous collaboration with all the stakeholders and the cross-functional team.
• Establish and maintain productive working relationships with business partners and project teams.
• Working cross-functionally with design and technology teams to ensure timely and quality release of product/ enhancements.

Who You Are

• Assessing end-to-end business processes, procedures, and business rules in conjunction with business partners, designing new and mapping existing business processes through research, interviews, and facilitation sessions.
• Strong experience in understanding business partner and client needs.
• Compilation of functional and non-functional business requirements documentation together with the business sponsor and management of the elicitation.
• Strong understanding of the business process- definition and re-engineering requirements.
• Responsible for milestone management and logging of documents while adhering to the appropriate SDLC.
• Strong comfort with, and experience in, eliciting, analyzing, and translating requirements.
• Familiarity with most common modes of preparing and presenting (e.g., PPT, Word, e-mail, SharePoint)
• Experience driving adoption of new applications, processes, and revised functionality.
• Serve as product manager for multiple, related products.
• Proven ability to synthesize complex information and communicate key issues using presentation software (e.g., PowerPoint) and visual techniques into highly enjoyable and easy to consume formats.
• Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
• Detail-oriented with excellent analytical and creative problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
• Is known to ‘think outside the box’ and generate original solutions that lead to creative and resourceful ways to deal with different business problems and opportunities.
• Are results-driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
• Excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Ability to operate autonomously and with limited supervision.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.