Latest Jobs at MTN Nigeria

Mission:

Responsible for leading the architecture and development of advanced analytics use cases, modeling complex business problems, discovering insights, and identifying business opportunities using statistical, algorithmic, machine learning, mining, and visualization techniques. In addition to advanced analytic skills, this person needs to be proficient at integrating and preparing large, varied training and test datasets, optimizing 3rd-party models, leading the design and rollout of analytical toolsets, and supporting teams with their analytical capability building and design thinking.

Drive and play a critical role in helping advance the application of business intelligence, advanced data analytics, and machine learning as a core building block for our product offerings and strategy in order to achieve commercial KPI targets.

Description:

• Delivers annual CVM revenue targets for all services; Data, Mobile Money, Digital, Enterprise and channel.
• Participate in contract negotiations to reduce costs and drive MTNN value creation philosophy.
• Develop strategies and champion a customer-centric culture across the organization, and develop or reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score 
• Strategic partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation. 
• Review market and internal conditions and contribute to the development of marketing strategies for consumer segments.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value, and market share, stir up preservation, etc., in support of defined marketing strategies. 
• Implement a strategy for market growth in conjunction with Product Development Managers, Regional Marketing, and other stakeholders.
• Responsible for cross-functional customer analytics with a focus on extraction, mining, and model development to solve business problems, exploit value-driven opportunities, and improve overall customer knowledge. 
• Proactively identifies segment business opportunities through analytical interpretation of data and information and develops robust campaign strategies with the aim of leveraging on the identified opportunities.
• Delivers segment insights that inform strategic and tactical decisions and lead to improved consumer knowledge and business results.
• Responsible for applying advanced analytics and statistical methods to prepare and analyze data for machine learning models, from prototypes to production (advanced segmentation, hyper-personalization, recommenders, etc.
• Responsible for driving fact-based customer analytics insights and their behaviour across the business and ensuring that each project delivers measured value.
• Drive the implementation of outbound and inbound marketing frameworks. Develop its key inputs, such as eligibility rules, arbitration prioritization, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities.
• Assist with the definition and building of the customer decisioning logic and rules.
• Ensure the effective management of the customer decisioning logic/rules
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits.
• Responsibility for leading a team that identifies and delivers all analysis for leavers, joiners, and customers at risk and in the early stages of their relationship with MTN Nigeria to give an informed direction to the campaign's development.
• Responsible for the development of best practices on building, testing, and deploying marketing rules ranging from triggered campaigns to real-time marketing campaigns.
• leads the team in developing effective customer retention strategies, identifying customer profitability, and employing churn modeling techniques to define the propensity to churn.
• Responsible for managing multi-channel direct marketing programs and using data to ensure that the right offers are developed for the right customers at the right time across all consumer touch points.
• Responsible for the building and development of churn predictive models and leading the analytics and campaign management teams to effectively operationalize these models.
• Collaborate with internal stakeholders and teams to drive awareness of the TMI (Test, Measure, Improve) programme and ensure all activities are delivered on time and within budget and meet relevant processes, operational requirements, and regulatory requirements.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Computer Science, Engineering, Statistics, Applied Mathematics, Economics, or related dicsipline
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
• Fluent in English

Experience:

9–17 years of experience comprising:

• Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry.
• 4-6 years of customer lifecycle management experience
• 4 years’ experience in telecom’s marketing, strategy development, and implementation
• Expert knowledge of the competitive environment, consumer trends, and trade practices in the industry
• Experience in applying various quantitative techniques to address business problems.
• Strong acumen in implementing machine learning models and advanced analytics use cases.
• Experience leveraging analytical tools including SQL, Python, R, and Power-BI to build analytics products and perform analysis.
• Experience reviewing code for analytics models and providing recommendations for performance improvement.
• Experience presenting to and communicating with senior leadership teams to influence product direction and strategy.
• Experience in collaborating with subject matter experts to select the relevant sources of information and translate the business requirements into a data mining project. Adept at breaking down a project into its constituent phases.
• Experience with research- and analytics-driven quantitative pricing techniques (e.g., choice modeling)
• A strategic and creative thinker capable of developing analytical programs or solutions to address key business challenges or opportunities.
• Previous experience identifying and driving the deployment of analytical collateral across a range of delivery channels and measuring its effectiveness
• Strong communicator who can operate at all levels, taking complex analysis, interpreting it, and communicating it appropriately to different audiences.

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Mission:

Lead the strategy formulation, monitor execution, and is responsible for operationalizing the key product and service verticals across MoMo PSB: Payments and E-Commerce; InsureTech; BankTech; Remittance and Digital Services.

Description:

• Lead the creation and implementation of the functional strategy in line with the overarching business goals and in line with the group mandate by means of developing and providing direction, structure, frameworks, models, plans, and roadmaps.
• Lead a regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Lead efforts to design and deliver products and services that expand access to financial services for underserved populations, contributing to the CBN's financial inclusion objectives.
• Drive innovation in product development, leveraging emerging technologies and customer insights to deliver products that cater to the unbanked and underbanked populations.
• Ensure that all product offerings adhere to CBN regulations and maintain a strong understanding of evolving regulatory changes in the fintech/banking space.
• Monitor performance and alignment with MoMo PSB as well as group strategy.
• Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organization.
• Report on an ad hoc basis on specific projects, as required.
• Deliver business value through partnerships with MoMo PSB’s ecosystem partners and customers to enhance MoMo PSB’s corporate brand.
• Provide guidelines and policy direction to achieve departmental goals and ensure proper documentation of policies and procedures throughout the product and service life cycle.
• Act as custodian of all product and service blueprints, wireframes, and documents in MoMo PSB.
• Oversee the development of business cases for localization in product design, pricing, and offerings; sign off on recommendations.
• Lead and drive group P&S executive alignment to the localizations made in product design, pricing, and offerings.
• Develop alliances and partnerships with businesses and MFSs in the development of new P&S for business growth and performance.
• Oversee and guide adequate risk mitigation and controls in the function.
• Define and implement key performance indicators and metrics to support team alignment with business strategy, and use these metrics to drive service delivery excellence.
• Provide leadership and direction in the operations, leading the team to deliver on the respective business targets and improve the overall performance of the department.
• Identify, evaluate, and track the development needs and performance of team members.
• Coach and mentor the team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• A degree in computer science, engineering, commerce, or a related field coupled with an MBA or Masters will be advantageous.
• Certifications in any of the following areas are also desirable:
• Certified Product Manager (CPM), Certified Scrum Product Owner (CSPO)
• Certified Fintech Professional (CFtP)
• Certified Information Systems Security Professional (CISSP)
• Certified ScrumMaster (CSM)

Experience:

• Minimum 12 years relevant experience in a similar position with at least 5 years in a managerial role
• Experience in fintech, banking, or financial services is mandatory.
• Successful track record as a senior management professional in delivering exceptional fintech products, business growth, and financial results
• Experience working in a global or multinational enterprise with a good understanding of emerging markets.