Jobs at Khenpro Global Services

Job Summary

• We are seeking an energetic and customer - focused Sales & Customer Success Executive to convert enquiries into sales while delivering exceptional customer experiences.
• The successful candidate will be responsible for managing customer interactions, nurturing leads, and driving revenue through consultative selling techniques.

Key Responsibilities

• Respond promptly to customer enquiries across digital communication channels.
• Convert leads into completed sales through effective relationship management.
• Conduct follow - up engagements with prospective customers and abandoned leads.
• Educate customers on product benefits and recommend suitable solutions.
• Upsell complementary products and services to maximise revenue opportunities.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless order fulfilment and customer satisfaction.

Requirements

• Bachelor's Degree or equivalent qualification.
• 1 – 3 years' experience in sales, customer service, telesales, or social commerce.
• Strong negotiation and persuasion skills.
• Experience using CRM platforms and communication tools.
• Excellent interpersonal and relationship management skills.

Key Competencies

• Customer Orientation
• Sales and Negotiation
• Communication Skills
• Resilience
• Relationship Building
• Target Achievement.

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Job Summary

• The Operations & Fulfilment Officer will be responsible for inventory accuracy, order processing, packaging standards, and logistics coordination.
• The ideal candidate is highly organised, detail-oriented, and committed to ensuring operational efficiency and excellent service delivery.

Key Responsibilities

• Maintain accurate inventory records and conduct regular stock audits.
• Process, package, and prepare customer orders for dispatch.
• Coordinate deliveries and manage relationships with logistics providers.
• Monitor shipment status and resolve delivery-related issues promptly.
• Reconcile delivery records and support operational reporting.
• Ensure compliance with inventory and fulfilment procedures.
• Identify opportunities to improve operational processes and efficiency.

Requirements

• Bachelor's Degree, HND, or equivalent qualification.
• 1–2 years of experience in logistics, inventory management, fulfilment, or supply chain operations.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong organisational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.

Key Competencies:

• Attention to Detail.
• Inventory Management.
• Logistics Coordination.
• Analytical Thinking.
• Process Improvement.
• Accountability and Reliability.

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Job Summary

• The Office Manager & Executive Assistant will provide high-level administrative support to executive leadership while ensuring the smooth and efficient running of office operations.
• The ideal candidate is highly organised, discreet, proactive, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage executive calendars, appointments, meetings, and correspondence.
• Coordinate travel arrangements and prepare meeting documentation.
• Record and distribute meeting minutes and track action items.
• Oversee daily office administration, utilities, supplies, and vendor relationships.
• Maintain petty cash records and support basic bookkeeping activities.
• Monitor staff attendance and administrative compliance.
• Facilitate communication and coordination across departments.
• Support the implementation of internal administrative processes and controls.

Requirements

• Bachelor's Degree or HND in Business Administration, Secretarial Studies, International Relations, or a related discipline.
• 2–4 years' experience in executive assistance or office administration.
• Proficiency in Google Workspace and project management tools.
• Strong written and verbal communication skills.
• High level of professionalism, confidentiality, and emotional intelligence.

Key Competencies:

• Organisation and Planning
• Attention to Detail
• Time Management
• Confidentiality and Integrity
• Communication Skills
• Problem-Solving.