Sales & Customer Success Executive at Khenpro Global Services

Job Summary

• We are seeking an energetic and customer - focused Sales & Customer Success Executive to convert enquiries into sales while delivering exceptional customer experiences.
• The successful candidate will be responsible for managing customer interactions, nurturing leads, and driving revenue through consultative selling techniques.

Key Responsibilities

• Respond promptly to customer enquiries across digital communication channels.
• Convert leads into completed sales through effective relationship management.
• Conduct follow - up engagements with prospective customers and abandoned leads.
• Educate customers on product benefits and recommend suitable solutions.
• Upsell complementary products and services to maximise revenue opportunities.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless order fulfilment and customer satisfaction.

Requirements

• Bachelor's Degree or equivalent qualification.
• 1 – 3 years' experience in sales, customer service, telesales, or social commerce.
• Strong negotiation and persuasion skills.
• Experience using CRM platforms and communication tools.
• Excellent interpersonal and relationship management skills.

Key Competencies

• Customer Orientation
• Sales and Negotiation
• Communication Skills
• Resilience
• Relationship Building
• Target Achievement.