Job Openings at Ruhe Global Resources (RGR)

Job Purpose

• To work with the managing director, Regional Manager and other team member to evaluate and successfully increase sales and marketing of the branch by establish new business opportunities while strengthening existing ones.
• To Assist in coordinating marketing & sales activities; consistently drive traffic to the RGR offices, websites, social media and online especially from the west and in all-region in Nigeria; generate and follow up with MOU partners and ensure consistent flow of students from such partners; be involved in suggesting digital campaigns and effectively increase brand awareness.
• Achieve set monthly revenue and registration target.
• Responsible for ensuring daily registration target in the branch is met.

Core Working Relationships:

• Customer Service officer, Assistant managers, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Managing Director and work closely with all Abuja based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description
Business Development:

• Meeting with potential applicants in order to counsel and guide them towards enrollment to any of RGRs services.
• Attendance at recruitment exhibitions, representation of RGR on exhibition stands.
• Conversion of current applicants via telephone and face-to-face meetings.
• Regular visits to cities outside of Abuja. participation in admissions seminars held at schools, hotels and other venues.
• Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.
• Ensure Delivery of expert visa advice and counselling for all Nigerian RGR applicants applying for visas through the visa experts.
• Input and expert advice with regards to RGRs strategy in Nigeria.
• Possible travel to cities outside of Abuja for recruitment events or training, including abroad.
• Essentially sell programmes and represent the best interest of partners & RGR in Nigeria.
• Ensure constant steam of walk in clients at the assigned RGR office.
• Assist with developing new strategic recruitment activities through gathering market intelligence.
• Achieve agreed targets for each intake
• Provide timely and accurate updates to the Company regarding student recruitment activities.
• Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR.
• Marketing and promoting RGR institutions to prospective students.
• Maintain full update on RGR partner institutions regarding courses, materials and procedures.
• Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.
• Any other related task that may be assigned
• Manage Business Development Officer, cleaners and temporary Teaching staff.
• Work with the Managing Director in increasing revenue by 50%-100% after the next intake.
• Initiate new marketing ideas and work out plans.

Customer Service:

• Helping to develop and implement a customer service policy for RGR
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer service staff
• Handling face-to-face enquiries from customers.
• Analysing statistics or other data to determine the level of customer service RGR is providing
• Producing written information for customers, often involving use of computer packages and software
• Writing reports analysing the customer service that RGR provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for RGR
• Meeting with other managers to discuss possible improvements to customer service
• Involvement in staff recruitment and appraisals
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Learning about RGR’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Administrative and Office Management:

• Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• Organise and chair meetings with staff – in lower paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this
• Oversee the recruitment of new staff, sometimes including training and induction
• Ensure adequate staff levels to cover for absences and peaks in workload, often by using temping agencies
• Carry out staff appraisals, manage performance and discipline staff
• Delegate work to staff and manage their workload and output
• Promote staff development and training
• Implement and promote equality and diversity policy
• Write reports for senior management and deliver presentations
• Respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they’re observed
• Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
• Arrange regular testing for electrical equipment and safety devices
• Attend conferences and training
• Manage social media for your organisation.

Responsibilities

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Requirements, Qualifications and Experience
Education and Experience:

• Experience with an international recruitment agency will be highly considered but not required.
• Graduate Degree - essential, Postgraduate degree will be an added advantage
• Marketing experience in a similar role
• Considerable experience in a customer facing role – essential
• Candidates with industry related experience will be strongly considered with higher salary where commensurate.

Essential Skills and Experience:

• Communication & Interpersonal Skills
• Collaboration Skills
• Negotiation & Persuasion skills
• Project Management Skills
• Research & Strategy
• Computer Skills
• Business Intelligence
• Excellent leadership skill
• Evidence of working within a target-driven environment
• Meeting Sales Goals and Professionalism
• Experience and ability in providing market intelligence in order to guide recruitment activities
• Knowledge and experience of visa counselling for visa applicants
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge, Presentation Skills, High & Sustainable Energy Level
• Experience of report - writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage several tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria including.
• Excellent customer service and sales support skills Excellent written and Verbal communication skills
• Evidence of success in building and maintaining customer relationships leading to increased sales
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and as part of a team.

Desirable Skills and Experience:

• Significant experience related to the international Higher Education sector
• Knowledge of international educational qualifications and their Nigeria equivalencies
• Knowledge of marketing for international Higher Education sector within Nigeria
• Knowledge and experience of visa counselling for visa applicants
• Knowledge of international higher education and experience of working in international education - desirable
• Experience working in the Education marketplace
• Knowledge of the study-overseas market.

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Job Description

• We are looking for Seasoned and competent English Graduate to attend to our teach, counsel, and recruit student while delivering exceptional customer service. (This role requires strong teaching and presentation skill)

Responsibilities
Tutoring:

• Prepare and deliver lessons to students on difficult topics with the subject
• Schedule tutoring appointments with students or their parents.
• Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
• Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.
• Participate in training and development sessions to improve tutoring practices or learn new tutoring techniques.
• Organize tutoring environment to promote productivity and learning.
• Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centres.
• Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
• Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
• Evaluate and grade students' class work, assignments, and papers.
• Prepare course materials such as syllabi, homework assignments, and lesson notes.
• Initiate, facilitate, and moderate classroom discussions.
• Maintain student attendance records, grades, and other required records.
• Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. .
• Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.
• Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records.
• Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students.
• Develop teaching or training materials, such as handouts, study materials, or quizzes.
• Communicate students' progress to management, students, parents or teachers in written progress reports, in person, by phone, or by email.).
• Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
• Assess students' progress throughout tutoring sessions.
• Administer, proctor, or score academic or diagnostic assessments.
• Teach students study skills, note-taking skills, and test-taking strategies.
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Customer Service, Marketing and Conversion:

• Respond to the problems of the customer promptly via social media
• Assist customers via Face to Face, emails and over both over the phone and on social media platforms.
• Listen to the customer queries patiently to resolve issues
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction
• Update/maintain social media log on a nightly basis
• Check to ensure that appropriate changes were made to resolve customers' problems
• Ability to retain product knowledge and help educate the customer

Marketing:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions

Requirements

• Bachelor of Education in English or B.Sc Degree in English, Mass Communication or any related Arts Degree
• Good customer service skill.
• Proficient in the use of the computer and internet(desirable).
• Must have strong communication skills.
• Must possess leadership skills.
• Must possess teaching skills.
• Must be Presentable.
• Knowledge and or capacity to teach Cambridge Checkpoint, IGCSE and SAT, IELTS, TOFEL, GMAT, PTE curricula are an added advantage.
• Teaching will be done at physical locations.
• Strong marketing skill is required for this role.
• Training will be provided.