Retail & Customer Experience Associate at PeopleX Africa

Our client in the beauty and fragrance industry is hiring a polished and customer-obsessed Retail & Customer Experience Associate to support our Abuja store. This role is for someone who understands that luxury retail is not just selling — it is creating a memorable experience, building loyalty, and representing the brand with excellence.

Key Responsibilities

In-Store Customer Experience & Sales

1. Deliver warm, professional, and high-touch customer service in-store
2. Guide customers through fragrance selection with confidence and product knowledge
3. Drive daily sales through upselling, cross-selling, and personalized recommendations
4. Ensure the store environment remains clean, elegant, and aligned with Kay’s luxury standards

Community & Social Media Engagement

• Support content posting and customer engagement across Instagram, WhatsApp, and other platforms
• Respond promptly and professionally to online inquiries, orders, and customer messages
• Help grow brand presence through consistent community interaction

CRM, Reporting & Operational Excellence

• Accurately manage customer records, orders, and follow-ups using CRM tools
• Track customer preferences to support retention and repeat purchases
• Prepare simple weekly reports on sales performance, customer trends, and store insights
• Support inventory visibility and basic store operations when needed

Requirements

• Minimum 2 years of experience in retail, customer experience, hospitality, or sales
• Strong interpersonal skills and confidence engaging premium customers
• Proven ability to meet sales targets and deliver excellent service
• Comfortable with social media engagement and digital customer interaction
• High attention to detail, professionalism, and reliability
• Proficiency in basic CRM/data entry and reporting

Ideal Candidate Profile

You are polished, proactive, and customer-first. You take pride in presentation, communication, and delivering an experience that feels truly luxurious.