Main Function
- The Superior Luxury Restaurant Manager is responsible for overseeing the overall operations of a high-end dining establishment, ensuring exceptional guest experience, premium service delivery, and operational excellence in line with luxury hospitality standards.
- The role requires a refined professional with strong leadership, attention to detail, and a deep understanding of fine dining service, guest relations, and revenue optimization.
Role Responsibilities
Guest Experience & Service Excellence:
- Deliver and maintain world-class, personalized guest service.
- Ensure every guest interaction reflects luxury hospitality standards.
- Handle VIP guests, special requests, and complaints with professionalism and discretion.
- Monitor dining experience to ensure consistency, ambiance, and satisfaction.
Restaurant Operations Management:
- Oversee daily operations including opening and closing procedures.
- Ensure smooth coordination between kitchen and service teams.
- Maintain high standards of cleanliness, hygiene, and presentation.
- Ensure compliance with health, safety, and regulatory standards.
Team Leadership & Development:
- Lead, train, and supervise service staff including supervisors, captains, and wait staff.
- Conduct regular training on fine dining etiquette, wine service, and guest engagement.
- Monitor staff performance and provide coaching and feedback.
- Foster a culture of excellence, discipline, and professionalism.
Financial Management & Profitability:
- Manage budgets, cost control, and revenue targets.
- Monitor daily sales, average spend, and profitability metrics.
- Implement strategies to increase revenue and optimize operational efficiency.
- Control wastage and ensure efficient resource utilization.
Menu & Beverage Coordination:
- Collaborate with the Executive Chef and Bar Manager on menu planning.
- Ensure proper menu presentation, pricing, and updates.
- Maintain high standards in food and beverage quality.
- Oversee wine lists and premium beverage offerings.
Brand Standards & Ambience:
- Ensure the restaurant environment reflects a luxury and premium feel.
- Maintain standards in décor, lighting, music, and overall ambiance.
- Ensure staff grooming and presentation meet luxury expectations.
Customer Relationship Management:
- Build and maintain strong relationships with regular and VIP guests.
- Encourage repeat business through excellent service delivery.
- Monitor guest feedback and implement improvements.
Inventory & Procurement Oversight:
- Monitor stock levels for food, beverages, and service materials.
- Coordinate with procurement and store for timely supply.
- Ensure proper handling and storage of high-value inventory items.
Compliance & Quality Assurance:
- Ensure compliance with all company policies and hospitality standards.
- Maintain strict adherence to food safety and hygiene regulations.
- Support internal audits and quality checks.
Experience / Qualification
- Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field
- Must have 7–10 years’ experience in restaurant management, with at least 3–5 years in fine dining or luxury hospitality
- Proven experience managing high-end or premium dining establishments
- Certification in hospitality or food and beverage management is an added advantage
- Knowledge of international service standards and etiquette
Competencies / Skills:
- Strong knowledge of luxury and fine dining service standards
- Leadership and team management skills
- Excellent customer service and interpersonal skills
- Financial acumen and cost control ability
- Knowledge of wines, beverages, and food pairing
- Strong organizational and multitasking skills
Behavioural Qualities / Other Competences:
- High level of professionalism and attention to detail
- Elegant, polished, and confident personality
- Strong decision-making and problem-solving ability
- Customer-focused mindset
- Ability to work under pressure in a high-end environment
- Strong communication and presentation skills
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Main Functions
- The Executive Housekeeper is responsible for planning, organizing, and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and aesthetic presentation throughout the hotel.
- This includes oversight of guest rooms, public areas, laundry operations, linen management, and housekeeping staff.
- The role ensures that all housekeeping services meet established hospitality standards while contributing to exceptional guest experiences, operational efficiency, and cost control.
Role Responsibilities
Housekeeping Operations Management:
- Oversee daily housekeeping operations including guest rooms, corridors, public areas, laundry, and back-of-house spaces.
- Ensure all rooms and facilities meet the hotel's cleanliness and presentation standards.
- Coordinate closely with the Front Office to ensure timely room readiness for guest check-in and check-out.
- Monitor housekeeping productivity and efficiency across all operational areas.
Quality Assurance and Standards:
- Conduct regular inspections of guest rooms, suites, and public areas to ensure compliance with service standards.
- Implement housekeeping SOPs and ensure strict adherence by all staff.
- Ensure consistent room setup, linen presentation, and amenities placement.
- Identify service gaps and implement corrective actions to maintain quality standards.
Team Leadership and Staff Development:
- Supervise housekeeping supervisors, room attendants, laundry attendants, and cleaning staff.
- Prepare work schedules, duty rosters, and shift assignments.
- Conduct staff training on cleaning techniques, safety procedures, and hospitality standards.
- Monitor staff performance and enforce discipline and professionalism.
Linen, Supplies, and Inventory Management:
- Manage hotel linen, uniforms, cleaning supplies, and guest amenities.
- Ensure proper storage, tracking, and distribution of all housekeeping materials.
- Monitor linen lifecycle and reduce loss, damage, or wastage.
- Coordinate procurement of housekeeping supplies when necessary.
Laundry Operations Oversight:
- Supervise laundry operations to ensure timely washing, drying, pressing, and distribution of hotel linen and uniforms.
- Monitor the use of laundry equipment, chemicals, and operational processes.
- Ensure quality control in laundry services and guest laundry handling.
Budget and Cost Control:
- Manage housekeeping operational budgets and control departmental expenses.
- Monitor usage of cleaning supplies, amenities, and linen to prevent wastage.
- Prepare departmental reports and financial summaries for management review.
Health, Safety, and Compliance:
- Ensure strict compliance with hygiene, sanitation, and safety standards.
- Implement proper handling and storage of cleaning chemicals and equipment.
- Support workplace safety programs and emergency procedures.
- Ensure housekeeping operations comply with hotel policies and regulatory requirements.
Guest Satisfaction and Service Excellence:
- Respond promptly and professionally to guest complaints or housekeeping-related issues.
- Monitor guest feedback and implement service improvement initiatives.
- Ensure VIP rooms and special guest requests are handled with attention to detail.
Experience / Qualifications
- Bachelor’s Degree or HND qualification in Hospitality Management or related disciplines
- 7 - 10 years experience in hotel housekeeping, with at least 4–5 years in a supervisory or managerial role.
- Experience working in large hotels or multi-room hospitality establishments is highly desirable.
- Professional hospitality or housekeeping certifications are an added advantage.
Competencies / Skills:
- Strong knowledge of hotel housekeeping operations and standards.
- Leadership and team management abilities.
- Excellent attention to detail and quality control.
- Inventory and budget management skills.
- Strong communication and coordination skills.
- Organizational and problem-solving abilities.
Behavioural Qualities / Other Competences:
- High level of professionalism and integrity.
- Detail-oriented and quality-driven mindset.
- Strong leadership and motivational ability.
- Ability to work under pressure in a fast-paced environment.
- Service-oriented attitude with commitment to excellence.
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