Executive Housekeeper at Domeo Resources International (DRI)

Main Functions

• The Executive Housekeeper is responsible for planning, organizing, and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and aesthetic presentation throughout the hotel.
• This includes oversight of guest rooms, public areas, laundry operations, linen management, and housekeeping staff.
• The role ensures that all housekeeping services meet established hospitality standards while contributing to exceptional guest experiences, operational efficiency, and cost control.

Role Responsibilities
Housekeeping Operations Management:

• Oversee daily housekeeping operations including guest rooms, corridors, public areas, laundry, and back-of-house spaces.
• Ensure all rooms and facilities meet the hotel's cleanliness and presentation standards.
• Coordinate closely with the Front Office to ensure timely room readiness for guest check-in and check-out.
• Monitor housekeeping productivity and efficiency across all operational areas.

Quality Assurance and Standards:

• Conduct regular inspections of guest rooms, suites, and public areas to ensure compliance with service standards.
• Implement housekeeping SOPs and ensure strict adherence by all staff.
• Ensure consistent room setup, linen presentation, and amenities placement.
• Identify service gaps and implement corrective actions to maintain quality standards.

Team Leadership and Staff Development:

• Supervise housekeeping supervisors, room attendants, laundry attendants, and cleaning staff.
• Prepare work schedules, duty rosters, and shift assignments.
• Conduct staff training on cleaning techniques, safety procedures, and hospitality standards.
• Monitor staff performance and enforce discipline and professionalism.

Linen, Supplies, and Inventory Management:

• Manage hotel linen, uniforms, cleaning supplies, and guest amenities.
• Ensure proper storage, tracking, and distribution of all housekeeping materials.
• Monitor linen lifecycle and reduce loss, damage, or wastage.
• Coordinate procurement of housekeeping supplies when necessary.

Laundry Operations Oversight:

• Supervise laundry operations to ensure timely washing, drying, pressing, and distribution of hotel linen and uniforms.
• Monitor the use of laundry equipment, chemicals, and operational processes.
• Ensure quality control in laundry services and guest laundry handling.

Budget and Cost Control:

• Manage housekeeping operational budgets and control departmental expenses.
• Monitor usage of cleaning supplies, amenities, and linen to prevent wastage.
• Prepare departmental reports and financial summaries for management review.

Health, Safety, and Compliance:

• Ensure strict compliance with hygiene, sanitation, and safety standards.
• Implement proper handling and storage of cleaning chemicals and equipment.
• Support workplace safety programs and emergency procedures.
• Ensure housekeeping operations comply with hotel policies and regulatory requirements.

Guest Satisfaction and Service Excellence:

• Respond promptly and professionally to guest complaints or housekeeping-related issues.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure VIP rooms and special guest requests are handled with attention to detail.

Experience / Qualifications

• Bachelor’s Degree or HND qualification in Hospitality Management or related disciplines
• 7 - 10 years experience in hotel housekeeping, with at least 4–5 years in a supervisory or managerial role.
• Experience working in large hotels or multi-room hospitality establishments is highly desirable.
• Professional hospitality or housekeeping certifications are an added advantage.

Competencies / Skills:

• Strong knowledge of hotel housekeeping operations and standards.
• Leadership and team management abilities.
• Excellent attention to detail and quality control.
• Inventory and budget management skills.
• Strong communication and coordination skills.
• Organizational and problem-solving abilities.

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity.
• Detail-oriented and quality-driven mindset.
• Strong leadership and motivational ability.
• Ability to work under pressure in a fast-paced environment.
• Service-oriented attitude with commitment to excellence.