Restaurant Manager at Domeo Resources International (DRI)

Main Function

• The Superior Luxury Restaurant Manager is responsible for overseeing the overall operations of a high-end dining establishment, ensuring exceptional guest experience, premium service delivery, and operational excellence in line with luxury hospitality standards.
• The role requires a refined professional with strong leadership, attention to detail, and a deep understanding of fine dining service, guest relations, and revenue optimization.

Role Responsibilities
Guest Experience & Service Excellence:

• Deliver and maintain world-class, personalized guest service.
• Ensure every guest interaction reflects luxury hospitality standards.
• Handle VIP guests, special requests, and complaints with professionalism and discretion.
• Monitor dining experience to ensure consistency, ambiance, and satisfaction.

Restaurant Operations Management:

• Oversee daily operations including opening and closing procedures.
• Ensure smooth coordination between kitchen and service teams.
• Maintain high standards of cleanliness, hygiene, and presentation.
• Ensure compliance with health, safety, and regulatory standards.

Team Leadership & Development:

• Lead, train, and supervise service staff including supervisors, captains, and wait staff.
• Conduct regular training on fine dining etiquette, wine service, and guest engagement.
• Monitor staff performance and provide coaching and feedback.
• Foster a culture of excellence, discipline, and professionalism.

Financial Management & Profitability:

• Manage budgets, cost control, and revenue targets.
• Monitor daily sales, average spend, and profitability metrics.
• Implement strategies to increase revenue and optimize operational efficiency.
• Control wastage and ensure efficient resource utilization.

Menu & Beverage Coordination:

• Collaborate with the Executive Chef and Bar Manager on menu planning.
• Ensure proper menu presentation, pricing, and updates.
• Maintain high standards in food and beverage quality.
• Oversee wine lists and premium beverage offerings.

Brand Standards & Ambience:

• Ensure the restaurant environment reflects a luxury and premium feel.
• Maintain standards in décor, lighting, music, and overall ambiance.
• Ensure staff grooming and presentation meet luxury expectations.

Customer Relationship Management:

• Build and maintain strong relationships with regular and VIP guests.
• Encourage repeat business through excellent service delivery.
• Monitor guest feedback and implement improvements.

Inventory & Procurement Oversight:

• Monitor stock levels for food, beverages, and service materials.
• Coordinate with procurement and store for timely supply.
• Ensure proper handling and storage of high-value inventory items.

Compliance & Quality Assurance:

• Ensure compliance with all company policies and hospitality standards.
• Maintain strict adherence to food safety and hygiene regulations.
• Support internal audits and quality checks.

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field
• Must have 7–10 years’ experience in restaurant management, with at least 3–5 years in fine dining or luxury hospitality
• Proven experience managing high-end or premium dining establishments
• Certification in hospitality or food and beverage management is an added advantage
• Knowledge of international service standards and etiquette

Competencies / Skills:

• Strong knowledge of luxury and fine dining service standards
• Leadership and team management skills
• Excellent customer service and interpersonal skills
• Financial acumen and cost control ability
• Knowledge of wines, beverages, and food pairing
• Strong organizational and multitasking skills

Behavioural Qualities / Other Competences:

• High level of professionalism and attention to detail
• Elegant, polished, and confident personality
• Strong decision-making and problem-solving ability
• Customer-focused mindset
• Ability to work under pressure in a high-end environment
• Strong communication and presentation skills