Latest Jobs at Danish Refugee Council (DRC)

Purpose/objective of the position

• Within the scope of DRC’s Protection projects, the Protection Monitoring Officer will be responsible for the supervision of the Protection Monitoring activities and team on his/her axis of responsibility.
• The Protection Monitoring Officer is expected to be on the LGA he/she is assigned to on a regular basis according to the work plan established by the Protection Monitoring Team Leader.
• Responsibilities include the management and direct supervision of Partners Protection Monitoring assistants and outreach volunteers operating in his/her axis of responsibility, the supervision of the protection monitoring activities (households surveys, FGD, Key informants interviews, community based protection approach, community action plan, training and mentoring of local partner staff, community groups, awareness sessions etc.) to ensure safe referrals, integrated service delivery, and coordinated protection responses; the representation at local coordination meetings, as well as the liaison with key local stakeholders (partners, authorities etc.).
• The Protection Monitoring officer is also responsible for drafting alert reports, Protection Monitoring reports and activity reports (weekly, monthly, quarterly, ad hoc) for his/her LGA based on key finding and achievements and ensuring no discrepancies in its area of operations/double counting. He/she needs to use the tools for supervision and coaching.

Duties and Responsibilities
Under the supervision of the Team lead, the holder of this position shall perform the following duties:

• Under the supervision of the Protection Monitoring Team Leader, ensure timely and qualitative implementation of the Protection activities at field level, in line with DRC and international standards, and donor agreements.  
• Supervise, mentor, and develop teams of Partners protection assistants in field locations, as well as teams of Protection outreach volunteers to ensure they are always supervised by DRC staff and that they flag any alerts and concerns in community (including workplan, capacity building, and technical support) 
• Take lead in conducting training of community members, partner staff and other local authorities on protection topics. 
• Support activities in the area of risk management related to Sexual Exploitation and Abuse, fraud, case-processing, data protection, and human rights due diligence at country level. 
• Draft periodic Protection Monitoring reports, activity reports, and evidence-based advocacy notes on a weekly, monthly, and ad hoc basis. 
• Represent protection department in various partner coordination meetings including LGA Protection working groups and government line ministries as relevant.  
• Provide training/capacity building to duty bearers, international and local NGOs and IDP communities on protection related issues (guiding principles of IDP protection; child protection; SGBV etc.); 
• Collect and maintain project data ensuring the highest standards of data protection and confidentiality. 
• Provide functional and administrative support in implementing participatory approaches, needs assessments, monitoring, reporting and protection analytical framework 
• Ensure using all tools provided by Protection Monitoring TL and Protection coordinator for questionnaires/checklists/supervisions/coaching etc.  
• Support with occasional document translation and provide interpretation support to Protection Manager/Coordinator during meetings, trainings, and other project activities.  
• Establish good working relationships and high level of communication with the Protection Team Leader, Protection Manager, and Protection Coordinator. 
• In collaboration with the PIM specialist, report, manage, and analyze protection monitoring and protection activity data and key achievement 
• Develop, together with the team, clear work plans on a weekly and monthly basis. 
• Merge protection activity plans with fleet movement plans and ensure relevant security clearance by liaising with safety.  
• Prepare and compile weekly, monthly donor reports on project activities on a timely manner and share this with the relevant managers including the Protection Coordinator/Manager. 
• Ensure all data protection and other protection policies are followed including IPA review and case conferencing using appropriate tools and platforms  
• Ensure Management of individual cases and appropriate documentation and filling including input in Kobo and case trackers  
• Ensuring thorough review of IPA analysis 
• Follow up all referrals and track effective referrals. Liaise with relevant partners to procure services for cases by initiating communication with the concerned agencies for further assistance to the affected communities.
• Organize training sessions for local authorities and community protection actors at LGA level to strengthen their ability to respond to protection issues.
• Work closely with CBPS to develop community action plans and ensure an effective feedback mechanism for displaced communities and support in framing CBPS initiatives at LGA level with validation of the CBP/PM TL and CBP/PM Specialist.
• Ensure that displaced communities and CBPS receive timely updates on protection risks through regular meetings and information-sharing mechanisms and ensure that their self-protection mechanisms are reported and adapted and supported.
• Help harmonize peacebuilding, community protection initiatives, and durable solutions strategies to improve sustainability and accountability by facilitating some key community-based protection/peacebuilding meetings in different hubs identified by CBPS to ensure impact and sustainability.
• Serve as the primary DRC focal point for CBPS.
• Support CBPS to identify risks, document concerns, and develop action plans.
• Facilitate monthly CBPS review meetings.
• Coach CBPS on protection principles, PFA, safe referrals, gender equality, and early warning.
• Ensure proper protection monitoring activities informed by protection trends. Coordinate the entire protection monitoring exercise, analyze, and compile report and liaise with the PIM/PM/CBP Specialist for technical support with graphs, visuals and analysis of different dashboards regularly at LGA level.

Education and professional experience

• University Degree in a related field (e.g. Social Work, Law, Psychology or equivalent is an asset).
• 1 year of relevant work experience.

Competencies (Knowledge, Skills & Abilities):

• Computer literacy (Word, Excel)
• Respect and a non-discriminatory attitude
• Good interpersonal and communication skills
• Good reporting skills
• Ability to show empathy
• Ability to work under pressure
• Fluency in Hausa and any other spoken languages spoken in Zamfara (Kaura Namoda) written and spoken
• Working knowledge in English (written and spoken).

General Regulations:

• The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.
• Employee should not engage in any other paid activity during the DRC contract period without prior authorization.
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request. 

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Purpose/objective of the position

• The PSS/Case Management Officer provides direct psychosocial support and case management services while also offering technical supervision, local PSS and CM assistants of local partners coaching, and quality assurance to local partner teams.
• The Officer delivers structured PSS, lay counselling, complex case management, and manages all Cash‑for‑Protection/Individual Protection Assistance (IPA) processes in line with DRC protection standards.
• The role strengthens local partner capacity, ensures gender‑balanced service delivery, and promotes an integrated approach across safe spaces, health facilities, and mobile outreach teams.

Duties and Responsibilities
Programming:

•  Provide day-to-day supervision of partner PSS and CM Assistants (2 PSS + 2 CM per LGA, gender‑balanced) and ensure quality implementation of structured PSS and case management activities.
• Deliver direct structured PSS sessions for adolescents aged  15 and above, and adults using approved curricula and ensuring adherence to global and DRC standards.
• Identify and refer child protection cases to specialized child protection actors in accordance with established referral pathways.
• Provide individual lay counselling to persons experiencing psychosocial distress, including those identified through outreach, referrals, or at health/nutrition facilities.
• Provide PFA to individuals in acute distress  and ensure timely referral to appropriate services when needed.
• Lead on complex case management, including high‑risk cases requiring multi‑sectoral coordination or specialized referrals.
• Manage the full cycle of Cash‑for‑Protection/IPA cases, including risk analysis, eligibility assessment, documentation, follow‑up, and compliance with protection standards and due diligence.
• Conduct twice‑weekly service delivery at designated health and nutrition facilities, providing integrated PSS and case management under a fixed schedule. During these days, partner staff remain at the safe spaces to ensure uninterrupted community coverage.
• Ensure timely identification, assessment, and safe referral of individuals at risk, maintaining strict confidentiality and data protection.
• Conduct regular coaching visits, joint field mentoring, and technical spot checks to ensure adherence to DRC SOPs, protection principles, and CM steps.
• Support the conduct of community sensitization and awareness on mental health, psychosocial wellbeing, and available protection services to reduce stigma and improve service uptake.
• Facilitate cross‑learning between GBV/CP case management (led by FRAD/CENCEX) and general protection case management (coached by DRC).
• Maintain updated service mapping and referral pathways in each LGA.
• Support partners to integrate PSS and CM into their interventions, ensuring alignment with DRC standards and donor requirements.
• Ensure all case management and PSS services follow survivor-centred, protection-sensitive, and safeguarding principles.

Reporting:

• Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
• Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming.
• Contribute to weekly, monthly, and donor reports with accurate data, analysis of trends, and partner performance updates.
• Ensure partner teams maintain complete, accurate, and confidential documentation of PSS and CM activities.
• Support the PSS/CM Team Leader in producing analytical notes on protection risks, PSS outcomes, and case management trends.

Representation and coordination:

• Represent DRC in LGA‑level protection, PSS, and case management coordination meetings when delegated.
• Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
• Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming and other multi-sectoral teams.
• Facilitate communication and technical exchange between partner teams across LGAs.

Operations:

• Contribute to the effective implementation of all operations support activities, including those related to administration, finances, and logistics, so as to ensure smooth project implementation. In all matters, comply with internal directives and policies as communicated by the Protection Implementation and Partnerships Manager, PSS/CM TL and Programme Manager and/or the relevant support departments. Ensure compliance with DRC policies, PSEA, Child Safeguarding, and data protection standards.
• Coordinate weekly movement plans to guarantee the Officer’s scheduled presence at health/nutrition facilities while maintaining full partner coverage at safe spaces.
• Support partners in planning logistics for field activities, including materials for structured PSS and case management sessions.
• Contribute to procurement planning by identifying activity needs and communicating them to the PSS/CM Team Leader.
• Ensure all IPA/Cash‑for‑Protection documentation is complete, accurate, and aligned with DRC’s protection risk analysis standards before submission and ensure to deliver it according to SOPs and standards.

Staff Management, Training & Capacity Development:

• Provide daily technical coaching to partner PSS and CM Assistants through shadowing, simulations, case reviews, and bilateral mentoring.Identify capacity gaps and deliver targeted trainings on:
• General protection case management
• Safe referrals
• Lay counselling
• Structured PSS curricula
• Documentation and data protection
• Support FRAD/CENCEX and other local partners to strengthen their internal training systems, including introductory GBV/CP CM modules.
• Promote a culture of learning, accountability, and continuous improvement within partner teams.

Monitoring and Evaluation:

• Conduct regular monitoring of PSS sessions, case management files, and partner activity implementation and feedback surveys and impact of PSS/CM activities
• Review and sign off on complex case files, including IPA cases, ensuring compliance with SOPs, risk mitigation standards, and donor requirements.
• Ensure all activities conducted are uploaded and regularly updated on the PSS and CM Activity Dashboard.
• Support the development and use of tools to measure the impact of PSS and CM interventions.
• Provide feedback to partners and the PSS/CM Team Leader on quality gaps and recommended corrective actions.
• Participate in case conferences for high‑risk or complex cases.
• The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Experience and technical competencies
Education:

• A university Degree in Psychology, Social Work, Social Sciences, Mental Health, or a related field is preferred.
• Relevant professional experience in psychosocial support or protection programming may be considered in lieu of a completed degree.

Languages:

• Fluency in written and spoken English.
• Fluency in locally spoken languages is an added advantage.

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Purpose / Objective of the Position

• Two Roving GBV/Case Management Officers—one in the North‑East and one in the North‑West—ensure high‑quality, safe, survivor‑centered case management and GBV prevention across all LGAs.
• They conduct monthly roving visits to each location to review case files, carry out spot checks, shadow partner sessions, and provide direct assistance on complex or sensitive cases.
• Both Officers will work very closely with the CM/GBV Specialist, supporting the review and validation of all Cash for Protection and IPA cases, updating guidance, and ensuring GBV prevention and response standards are respected.
• They coordinate with each other to harmonize referral pathways, share learning, and ensure consistency across the various implementing locations in the regions.
• The CM/GBV roving officer will also be in charge of supervising/coaching DRC staff first and foremost on CM, C4P, EMAP and other GBV prevention activities and reviewing IPA cases but also will sometimes give advises to local partners by carrying out field visits, spot checks etc on GBV responses and prevention implementation in coordination with the CM/GBV specialist.
• The GBV/CM Roving Officers are responsible for delivering EMAP trainings, contextualising EMAP modules, and supervising EMAP implementation through CBPS and partners.
• They must therefore show that they participated in a valid EMAP TOT or have been working with EMAP and at least one year of experience delivering EMAP sessions or any other GBV prevention/behaviour change programme (SaSA, JoT, Girls Shine etc).
• The Officers will also co- organize major GBV events such as 16 Days of Activism and International Women’s Day (8 March) with the PSS/CM TL and CM/GBV Specialist. 

Duties and Responsibilities
Programming:

• Conduct monthly roving visits to all NE and NW LGAs to review case management practices, documentation, and adherence to DRC SOPs and GBV standards.
• Provide direct technical support to partner caseworkers and PSS/CM Officers on complex, sensitive, or high‑risk cases, including GBV, CP, and general protection cases.
• Deliver direct case management when required, especially for GBV linked or highly sensitive cases requiring specialized handling.
• Provide individual lay counselling to survivors or individuals experiencing psychosocial distress linked to GBV or protection risks.
• Review, validate and advise on all Cash for Protection/IPA cases, ensuring risk analysis, eligibility, documentation, and follow-up meet protection standards and due diligence requirements.
• Work closely with the CM/GBV Specialist to ensure consistency, quality, and alignment of case management and GBV prevention approaches across LGAs.
• Coordinate with the other Roving Officer (NE ↔ NW) to harmonize referral pathways, share lessons learned, and ensure consistent quality across regions.
• Support PSS/CM Officers during periods of high caseloads by providing additional case management capacity and technical guidance.
• Deliver EMAP trainings to CBPS and partner staff, ensuring correct understanding of accountable practice and gender transformative approaches.
• Supervise EMAP implementation by CBPS, by DRC PM/CBP officers, and local partners staff, including shadowing sessions and providing real-time coaching. At times, may be requested to deliver himself/herself EMAP sessions so other partners/staff can shadow them.
• Contextualize EMAP modules and GBV prevention tools for use by CBPS to ensure sustainability and community ownership.
• Ensure partners staff and PSS/CM Officers apply structured PSS and integrate GBV risk mitigation into their daily work.
• Provide guidance to DRC on when to refer GBV cases, ensuring safe, confidential, and survivor ‑centered pathways.
• Maintain and regularly update service mapping and referral pathways across all NE and NW LGAs.
• Contribute to the development and updating of GBV response, GBV prevention, and CM guidance, ensuring alignment with DRC standards and donor expectations.

Representation and Coordination:

• Attend monthly GBV AoR and CM WG meetings in Maiduguri (NE Officer), complementing the CM/GBV Specialist who cannot always attend in person.
• Participate in LGA level coordination meetings in both NE and NW when required.
• Liaise with GBV, CP, health, legal, and psychosocial service providers to strengthen referral pathways and ensure timely support for survivors.
• Coordinate closely with PSS/CM Officers, CBPS, and partner teams to ensure harmonized approaches across LGAs on CM and GBV prevention.
• Support the CM/GBV Specialist and PSS/CM TL in representing DRC’s GBV/CM interests with external stakeholders.

Reporting:

• Produce monthly roving visit reports with findings, recommendations, and follow‑up actions for each LGA.
• Contribute to weekly, monthly, and donor reports with qualitative and quantitative updates on case management and GBV prevention activities.
• Document trends, risks, and gaps observed during field visits and share analysis with the CM/GBV Specialist, PSS/CM TL, and Protection Implementation and Partnership Manager.

Operations:

• Ensure compliance with DRC policies, PSEA, Child Safeguarding, and data protection standards.
• Coordinate movement plans for roving visits and ensure timely communication with field teams.
• Support partners in planning logistics for GBV prevention activities, EMAP sessions, case management follow-up,cash for protection/IPA.
• Ensure proper filing, storage and confidentiality of sensitive case files reviewed during field visits.

Capacity Building:

• Provide on the job coaching, mentoring, and bilateral case discussions with partner caseworkers and PSS/CM Officers.
• Deliver targeted trainings on:
  • GBV core concepts and survivor ‑centered approaches
  • General protection case management and Distinction between GBV CM, general CM, and PSS
  • Vulnerability/Safe referrals
  • EMAP principles, Accountable Practices and other GBV related behaviour change programming
  • Documentation and data protection
• Support partners to strengthen their internal GBV prevention systems, including community engagement and CBPS support.
• Contribute to the development and contextualization of tools, checklists, and guidance notes to improve case management and GBV prevention quality.
• Shadow partner sessions to ensure standards are applied and provide real‑time coaching.

Monitoring and Evaluation:

• Conduct regular case audits during roving visits to ensure compliance with SOPs and minimum standards.
• Monitor the quality of GBV prevention activities implemented by CBPS and partners.
• Provide feedback and corrective action plans to partners and PSS/CM Officers.
• Participate in case conferences for high‑risk or complex cases.
• Support the CM/GBV Specialist and MEAL team in assessments, safety audits, and GBV risk analysis.

Events & Advocacy:

• Co-organize and coordinate 16 Days of Activism, International Women’s Day (8 March), and other GBV related events with the PSS/CM TL and CM/GBV Specialist.
• Support partners and CBPS to plan and implement community‑based GBV awareness and advocacy activities.
• Ensure all events reflect survivor‑centered, inclusive, and protection‑sensitive approaches.

Others:

• The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.
• As the CM/GBV officer is roving, he/she needs to ensure quality assurance and adherence to GBV and protection case management minimum standards across all supported LGAs for the one in the NW and the other in the NE with key concerns reported immediately to the GBV/CM specialist who will liaise with the implementation team to fix things and to the protection coordinator then.

Requirements
Education:

• Ideally, a University Degree in Psychology, Gender studies, Social Work, Social Sciences, Mental Health, Law, Sexual and Reproductive Health, Human Rights or related field is preferred.
• Relevant professional experience may be considered in lieu of a completed degree.

Experience and Technical Competencies:

• Minimum of 3 years of experience in protection programming, including GBV response, case management, or psychosocial support.
• Demonstrated experience handling complex and sensitive GBV cases.
• EMAP TOT certification and minimum 1 year of experience delivering EMAP sessions.
• Strong understanding of GBV prevention, EMAP, and community‑based approaches.
• Experience reviewing or managing Cash‑for‑Protection/IPA cases including risk analysis, documentation, and follow‑up.
• Experience providing technical support or coaching to partners or field teams.
• Strong knowledge of protection principles, safe referrals, and confidentiality.
• Ability to travel frequently across multiple LGAs in both NE and NW.
• Strong interpersonal, communication, and analytical skills At least 1 year in a supervisory or coaching role for PSS and/or Case Management and/or GBV including GBV prevention and/or response.
• Experience working with IDPs, refugees, or conflict‑affected communities.
• Experience supporting or supervising local partners.
• Experience of direct interview/support skills with traumatised individuals.
• Strong skills in documentation, data protection, and analysis and detailed oriented person.
• Ability to work under pressure and in remote field locations.

Desirable:

• Experience in GBV/CP case management (at least for a year) and strong experience in GBV behaviour change programming and GBV prevention framework.
• Experience in project cycle management and monitoring tools.
• Knowledge of DRC protection approaches and Nigeria humanitarian context.
• Study in gender, social work and psychosocial support is a very strong asset.

Languages:

• Fluency in written and spoken English.
• Fluency in locally spoken languages is added advantage.

go to method of application »

Purpose/objective of the position

• The PSS/Case Management Officer provides direct psychosocial support and case management services while also offering technical supervision, local PSS and CM assistants of local partners coaching, and quality assurance to local partner teams.
• The Officer delivers structured PSS, lay counselling, complex case management, and manages all Cash‑for‑Protection/Individual Protection Assistance (IPA) processes in line with DRC protection standards.
• The role strengthens local partner capacity, ensures gender‑balanced service delivery, and promotes an integrated approach across safe spaces, health facilities, and mobile outreach teams.

Duties and Responsibilities
Programming:

•  Provide day-to-day supervision of partner PSS and CM Assistants (2 PSS + 2 CM per LGA, gender‑balanced) and ensure quality implementation of structured PSS and case management activities.
• Deliver direct structured PSS sessions for adolescents aged  15 and above, and adults using approved curricula and ensuring adherence to global and DRC standards.
• Identify and refer child protection cases to specialized child protection actors in accordance with established referral pathways.
• Provide individual lay counselling to persons experiencing psychosocial distress, including those identified through outreach, referrals, or at health/nutrition facilities.
• Provide PFA to individuals in acute distress  and ensure timely referral to appropriate services when needed.
• Lead on complex case management, including high‑risk cases requiring multi‑sectoral coordination or specialized referrals.
• Manage the full cycle of Cash‑for‑Protection/IPA cases, including risk analysis, eligibility assessment, documentation, follow‑up, and compliance with protection standards and due diligence.
• Conduct twice‑weekly service delivery at designated health and nutrition facilities, providing integrated PSS and case management under a fixed schedule. During these days, partner staff remain at the safe spaces to ensure uninterrupted community coverage.
• Ensure timely identification, assessment, and safe referral of individuals at risk, maintaining strict confidentiality and data protection.
• Conduct regular coaching visits, joint field mentoring, and technical spot checks to ensure adherence to DRC SOPs, protection principles, and CM steps.
• Support the conduct of community sensitization and awareness on mental health, psychosocial wellbeing, and available protection services to reduce stigma and improve service uptake.
• Facilitate cross‑learning between GBV/CP case management (led by FRAD/CENCEX) and general protection case management (coached by DRC).
• Maintain updated service mapping and referral pathways in each LGA.
• Support partners to integrate PSS and CM into their interventions, ensuring alignment with DRC standards and donor requirements.
• Ensure all case management and PSS services follow survivor-centred, protection-sensitive, and safeguarding principles.

Reporting:

• Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
• Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming.
• Contribute to weekly, monthly, and donor reports with accurate data, analysis of trends, and partner performance updates.
• Ensure partner teams maintain complete, accurate, and confidential documentation of PSS and CM activities.
• Support the PSS/CM Team Leader in producing analytical notes on protection risks, PSS outcomes, and case management trends.

Representation and coordination:

• Represent DRC in LGA‑level protection, PSS, and case management coordination meetings when delegated.
• Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
• Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming and other multi-sectoral teams.
• Facilitate communication and technical exchange between partner teams across LGAs.

Operations:

• Contribute to the effective implementation of all operations support activities, including those related to administration, finances, and logistics, so as to ensure smooth project implementation. In all matters, comply with internal directives and policies as communicated by the Protection Implementation and Partnerships Manager, PSS/CM TL and Programme Manager and/or the relevant support departments. Ensure compliance with DRC policies, PSEA, Child Safeguarding, and data protection standards.
• Coordinate weekly movement plans to guarantee the Officer’s scheduled presence at health/nutrition facilities while maintaining full partner coverage at safe spaces.
• Support partners in planning logistics for field activities, including materials for structured PSS and case management sessions.
• Contribute to procurement planning by identifying activity needs and communicating them to the PSS/CM Team Leader.
• Ensure all IPA/Cash‑for‑Protection documentation is complete, accurate, and aligned with DRC’s protection risk analysis standards before submission and ensure to deliver it according to SOPs and standards.

Staff Management, Training & Capacity Development:

• Provide daily technical coaching to partner PSS and CM Assistants through shadowing, simulations, case reviews, and bilateral mentoring.Identify capacity gaps and deliver targeted trainings on:
• General protection case management
• Safe referrals
• Lay counselling
• Structured PSS curricula
• Documentation and data protection
• Support FRAD/CENCEX and other local partners to strengthen their internal training systems, including introductory GBV/CP CM modules.
• Promote a culture of learning, accountability, and continuous improvement within partner teams.

Monitoring and Evaluation:

• Conduct regular monitoring of PSS sessions, case management files, and partner activity implementation and feedback surveys and impact of PSS/CM activities
• Review and sign off on complex case files, including IPA cases, ensuring compliance with SOPs, risk mitigation standards, and donor requirements.
• Ensure all activities conducted are uploaded and regularly updated on the PSS and CM Activity Dashboard.
• Support the development and use of tools to measure the impact of PSS and CM interventions.
• Provide feedback to partners and the PSS/CM Team Leader on quality gaps and recommended corrective actions.
• Participate in case conferences for high‑risk or complex cases.
• The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Experience and technical competencies
Education:

• A university Degree in Psychology, Social Work, Social Sciences, Mental Health, or a related field is preferred.
• Relevant professional experience in psychosocial support or protection programming may be considered in lieu of a completed degree.

Languages:

• Fluency in written and spoken English.
• Fluency in locally spoken languages is an added advantage.