Job Openings at Reliance Health

Job Summary

• We are seeking a Project Manager who would report directly to the Chief Product Officer.
• In your role, you will work on strategic projects to grow our product capability and ensure we are user-focused.
• You would also Interface with a multidisciplinary team and ensure the completion of projects in a timely manner

Job Description

• Interfacing with a multidisciplinary team, including Product, Engineering, Marketing, Sales and Clinical Operations.
• Ensure all teams are contributing knowledge and documentation to JIRA and Confluence, which anyone could pick up and understand
• Build tools and dashboards in Confluence to pull in live information, which creates visibility and improves processes.
• Being a Trouble-shooter, who can easily identify the most straightforward solution through complex issues and moving deadlines.
• Work autonomously, but know when to report and escalate any risks, delays or issues to the relevant people
• Understand the true impact of risk on your project, and know-how to mitigate risks without impeding the pace of delivery

Requirements

• Minimum of 7 years’ experience in Project management
• Tertiary Education from a recognized institution ideally in project management or a similar field.
• You must be able to present a portfolio of the projects you have worked on.
• Experience working in an agile organization and familiarity with agile methodologies (Scrum, Kanban and Waterfall processes) is a must.
• Experience working with Jira and Confluence is a must
• Be a good problem solver who can ideate solutions and act on them independently
• Experience working in high-growth start-ups is an added advantage
• Experience working with senior leaders in technology is an added advantage
• Having a Project Management certification is an added advantage
• Passionate about working in the Health and Tech industry and excited about our vision
• Must be confident and have good communication skills

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Job Summary

• We are seeking a UI/UX Designer with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Job Description

• Find solutions to allow our customers to access healthcare most easily and intuitively.
• Set design requirements based on information from internal teams and user research.
• Identify new product improvement opportunities and propose research to validate these ideas.
• Communicating design ideas to a broad range of stakeholders (management, engineers, medics, product) using user flows, process flows, site maps, and wireframes.
• Work with product managers to analyze how a new product satisfies market needs and consumer preferences.
• Modify and revise existing designs to meet changing customer preferences.
• Coordinate with other design team members to follow consistent design guidelines, standards, and best practices.
• Work closely with product managers to suggest improvements for products and processes.

Job Experience

• Minimum of 4 years work experience as a product designer/ UI/UX Designer is required
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• A strong portfolio packed with clean and inventive interface design is required
• Strong understanding of the principles of user-centered design. Knowledge and experience of design guidelines and behavior patterns. Can speak in detail about user expectations and design/UX principles for both web and mobile is required
• Proven experience in all phases of the design process including user research, wireframing, prototyping, visual design, UX design, and usability testing is required
• Proficiency in design and prototyping software such as Illustrator, Figma, Webflow, usability tools and other visual design tools is required
• Creative problem-solving designer - not satisfied with the status quo and always thinking of ways to improve
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious
• Proven experience working with cross-functional team members, with examples in your portfolio
• Ability to collect and interpret both qualitative and quantitative feedback
• Excellent communication and presentation skills.
• Adaptable and willing to learn from experts within the company, and constantly striving to improve. 
• Having a knowledge of front-end development web programming languages such as HTML and CSS, and JavaScript (React) is an added advantage.
• Be able to recommend new tools and technologies by staying abreast of the latest trends and techniques

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Job Summary

• We are seeking a Junior Project Manager who would report directly to the CPO.
• In your role, you will work on strategic projects to grow our product capability and ensure we are user-focused.
• You would also monitor and manage projects to ensure they are completed and send timely reports to key stakeholders.

Job Description

• Work on strategic projects to grow our product capability and ensure we are user-focused.
• Manage projects and monitor certain smaller projects to ensure that they are completed and report back to key stakeholders from product, tech and the executive team.
• Help coordinate the product team and ensure they can do their roles to the best of their ability. That would include arranging workshops and monitoring the progress of existing delivery.
• Attend meetings on behalf of the CPO and report back any important findings. You will also be attending some meetings with the CPO and ensure that follow on activities are undertaken.

Requirements

• Minimum of 1 year experience in Project management
• Tertiary Education from a recognized institution ideally in project management or a similar field.
• You must be able to present a portfolio of the projects you have been involved in.
• Be a good problem solver who can ideate solutions and act on them independently
• Experience working in high-growth start-ups is an added advantage
• Experience working with senior leaders in technology is an added advantage
• Experience working with Jira and Confluence is a must
• Passionate about working in the Health and Tech industry and excited about our vision.

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Job Summary

• We are seeking a Head of Research with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• They will carry out research for our team of product designers.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.
• They will have worked with a team of both engineers and researchers and be able to lead a team of design researchers

Job Description

• Lead research for the company by identifying the big questions, knowledge gaps or high-risk assumptions including identifying the scope of the research and delivering solutions based on the research.
• Work with a multidisciplinary team (design and product leadership) to shape the vision of the product and design team
• Collaborate with different teams using strong communication, written documentation and facilitation skills to ensure your research supports and shapes the teams’ vision.
• Contribute to building a sustainable user-centred business
• Train and educate others in doing their own lightweight disposable low-risk evaluative research and in design and research methods

Job Experience

• Minimum of 7 years of experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualise and prioritise insights for the team
• Experience managing, executing and analysing usability test sessions or focus group sessions
• Experience of working in an agile development environment
• Experience in analysing both quantitative and/or qualitative research methods
• Ability to run usability testing across both mobile and desktop platforms.
• Ability to balance robust study design with the practicalities of a fast-moving company including the ability to identify areas where research may or may not be needed
• Understanding of user interface/user interaction design principles
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration.

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Job Summary

• We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Job Description

• Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
• Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
• Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
• Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
• Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
• Promoting user-centered design principles and best practices across the organization.

Job Qualifications / Experience

• Tertiary Education from a recognized institution, ideally in Design or a similar field.
• Minimum of 4 years of experience as a user experience researcher.
• Passionate about building a world-class product and service that makes healthcare work for everyone.
• Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team.
• Experience managing, executing and analyzing usability test sessions or focus group sessions is required.
• Experience of working in an agile development environment is required.
• Experience in analyzing both quantitative and/or qualitative research methods is required.
• Ability to run usability testing across both mobile and desktop platforms.
• Understanding user interface/user interaction design principles is a must
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders.
• Excellent communication skills for cross-functional collaboration.

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Job Summary

• We are seeking a Service Designer with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• They will Create user journeys to define touch points, pain points, opportunities, and relationships between personas.
• Ensure learnings and insights are documented and shared across the organization to help inform the design of current, target and future experiences

Job Description

• Ensuring learning and insights are documented and shared across the organization to help inform the design of current, target and future experiences
• Creating user journeys to define touch points, pain points, opportunities, and relationships between personas
• Developing clickable prototypes and other props to test concepts, prove or disprove hypotheses, facilitate co-creation sessions, and iterate
• Problem framing - visualize, articulate and solve complex problems and concepts. Make disciplined decisions based on available information and research evidence

Job Experience

• Tertiary Education from a recognized Institution, ideally in design or a similar field.
• Minimum 5 years of experience in service design and a solid understanding of its principles
• Solid experience of UX design, thinking in flows and not interfaces is a must
• Proficiency with customer journey mapping and prototyping tools. You should be able to develop new design concepts through sketching and using prototyping tools like Marvel, Figma, Invision, XD or similar is a must
• Experience working with established design teams and contributing to internal process improvements
• Can navigate ambiguity - designing products that cater for the needs of a variety of users while balancing conflicting requirements
• Ability to set out goals for user research and clearly interpret the results of that research
• Excellent communication skills and can explain ideas and concepts in a way that non-designers and non-technical people understand
• Ability to collaborate with relevant stakeholders including data scientists and product managers.