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  • Posted: Jun 10, 2022
    Deadline: Jun 30, 2022
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    User Experience Researcher

    Job Summary

    • We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
    • The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

    Job Description

    • Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
    • Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
    • Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
    • Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
    • Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
    • Promoting user-centered design principles and best practices across the organization.

    Job Qualifications / Experience

    • Tertiary Education from a recognized institution, ideally in Design or a similar field.
    • Minimum of 4 years of experience as a user experience researcher.
    • Passionate about building a world-class product and service that makes healthcare work for everyone.
    • Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team.
    • Experience managing, executing and analyzing usability test sessions or focus group sessions is required.
    • Experience of working in an agile development environment is required.
    • Experience in analyzing both quantitative and/or qualitative research methods is required.
    • Ability to run usability testing across both mobile and desktop platforms.
    • Understanding user interface/user interaction design principles is a must
    • Good presentation skills for delivering insights in various formats
    • Must be proactive, adaptable and resilient with a positive mindset.
    • Experience influencing user needs to senior stakeholders.
    • Excellent communication skills for cross-functional collaboration.

    Method of Application

    Interested and qualified? Go to Reliance HMO on reliancehealth.seamlesshiring.com to apply

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