Head of Research at Reliance HMO

Job Summary

• We are seeking a Head of Research with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• They will carry out research for our team of product designers.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.
• They will have worked with a team of both engineers and researchers and be able to lead a team of design researchers

Job Description

• Lead research for the company by identifying the big questions, knowledge gaps or high-risk assumptions including identifying the scope of the research and delivering solutions based on the research.
• Work with a multidisciplinary team (design and product leadership) to shape the vision of the product and design team
• Collaborate with different teams using strong communication, written documentation and facilitation skills to ensure your research supports and shapes the teams’ vision.
• Contribute to building a sustainable user-centred business
• Train and educate others in doing their own lightweight disposable low-risk evaluative research and in design and research methods

Job Experience

• Minimum of 7 years of experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualise and prioritise insights for the team
• Experience managing, executing and analysing usability test sessions or focus group sessions
• Experience of working in an agile development environment
• Experience in analysing both quantitative and/or qualitative research methods
• Ability to run usability testing across both mobile and desktop platforms.
• Ability to balance robust study design with the practicalities of a fast-moving company including the ability to identify areas where research may or may not be needed
• Understanding of user interface/user interaction design principles
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration.