Jobs at Goldplates Feast House

Job Summary

• The Production Supervisor is responsible for overseeing daily production activities in a QSR environment to ensure efficient operations, high-quality output, and adherence to food safety standards. This role involves supervising kitchen and production staff, managing inventory, and ensuring timely preparation and delivery of menu items.

Key Responsibilities
Production Oversight:

• Supervise the preparation and cooking processes to meet daily production goals.
• Ensure adherence to recipes, portion sizes, and presentation standards.
• Monitor production timelines to ensure timely service during peak hours.

Team Supervision:

• Lead and manage the production team, including cooks, prep staff, and kitchen aides.
• Assign duties and monitor staff performance to ensure efficiency.
• Conduct regular training to improve skills and ensure compliance with QSR standards.

Quality Control:

• Conduct routine quality checks on raw materials and finished products.
• Enforce strict adherence to food safety and hygiene standards.
• Address customer feedback regarding food quality and implement corrective measures.

Inventory and Resource Management:

• Monitor inventory levels of raw materials and packaging supplies.
• Coordinate with the procurement team for stock replenishment.
• Minimize waste by implementing effective production planning.

Process Improvement:

• Identify areas for improvement in production processes and implement changes.
• Collaborate with the management team to introduce new menu items or update recipes.
• Maintain equipment and coordinate with the maintenance team for repairs or servicing.

Compliance and Reporting:

• Ensure compliance with health, safety, and environmental regulations.
• Maintain detailed records of production activities, including output, waste, and inventory.
• Prepare daily and weekly reports on production performance for management review.

Qualifications and Skills
Education:

• Diploma or Bachelor’s Degree in Food Science, Hospitality Management, or a related field.

Experience:

• 3+ years of experience in a supervisory role within a QSR or food production environment.

Skills:

• Strong knowledge of food production processes and QSR operations.
• Excellent organizational and multitasking abilities.
• Leadership and team management skills.
• Proficiency in production planning and inventory management.
• Familiarity with health and food safety regulations (e.g., HACCP).

Others:

• Ability to work in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.
• Proximity to the Island very important

Work Conditions:

• Work primarily in the kitchen/production area with exposure to heat and cooking equipment.

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Job Summary

• The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
• The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities

• Operational Leadership:

  • Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
  • Implement and monitor operational standards, policies, and procedures.
  • Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.

• Staff Management:

  • Recruit, train, and mentor outlet managers and their teams.
  • Monitor staff performance, set goals, and conduct regular performance evaluations.
  • Foster a positive work environment to motivate and retain employees.

• Customer Experience:

  • Ensure that all outlets deliver exceptional customer service.
  • Address customer feedback and implement improvements to enhance satisfaction.
  • Monitor service trends and adjust operational strategies to meet customer expectations.

• Inventory and Supply Chain Management:

  • Oversee inventory control and procurement processes to prevent stockouts or excesses.
  • Ensure proper handling and storage of inventory to minimize waste and maintain quality.
  • Collaborate with suppliers to secure quality products at competitive prices.

• Financial Management:

  • Develop and manage budgets for each outlet, ensuring profitability.
  • Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
  • Analyze sales data and implement strategies to achieve financial targets.

• Compliance and Safety:

  • Ensure all outlets adhere to health, safety, and food hygiene regulations.
  • Conduct routine audits to maintain compliance with company and regulatory standards.
  • Stay updated on industry regulations and implement necessary operational changes.

• Process Improvement and Strategy:

  • Identify inefficiencies in operations and implement solutions to improve productivity.
  • Lead the introduction of new processes, technologies, and initiatives to enhance operations.
  • Collaborate with marketing and product development teams to align operational strategies with business goals.

• Reporting:

  • Prepare and present operational performance reports to senior management.
  • Track key performance indicators (KPIs) and implement strategies to improve results.

Qualifications and Skills
Education:

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.

Experience:

• 5+ years of experience in a managerial role within the QSR or hospitality industry.

• Skills:

  • Strong leadership and team management abilities.
  • Excellent organizational and multitasking skills.
  • In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
  • Proficiency in financial management and reporting.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.

• Others:

  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Flexibility to visit our various outlets
  • Proximity to the Island is important.