Operations Manager at Goldplates Feast House

Job Summary

• The Operations Manager oversees and coordinates the daily operations of multiple QSR outlets, ensuring efficiency, profitability, and adherence to company standards.
• The role involves managing staff, optimizing operational processes, ensuring customer satisfaction, and driving business growth through operational excellence.

Key Responsibilities

• Operational Leadership:

  • Oversee the smooth operations of multiple outlets, ensuring consistent quality and service delivery.
  • Implement and monitor operational standards, policies, and procedures.
  • Conduct routine outlet visits to ensure compliance with company standards and resolve operational challenges.

• Staff Management:

  • Recruit, train, and mentor outlet managers and their teams.
  • Monitor staff performance, set goals, and conduct regular performance evaluations.
  • Foster a positive work environment to motivate and retain employees.

• Customer Experience:

  • Ensure that all outlets deliver exceptional customer service.
  • Address customer feedback and implement improvements to enhance satisfaction.
  • Monitor service trends and adjust operational strategies to meet customer expectations.

• Inventory and Supply Chain Management:

  • Oversee inventory control and procurement processes to prevent stockouts or excesses.
  • Ensure proper handling and storage of inventory to minimize waste and maintain quality.
  • Collaborate with suppliers to secure quality products at competitive prices.

• Financial Management:

  • Develop and manage budgets for each outlet, ensuring profitability.
  • Monitor revenue, costs, and key financial metrics to identify opportunities for improvement.
  • Analyze sales data and implement strategies to achieve financial targets.

• Compliance and Safety:

  • Ensure all outlets adhere to health, safety, and food hygiene regulations.
  • Conduct routine audits to maintain compliance with company and regulatory standards.
  • Stay updated on industry regulations and implement necessary operational changes.

• Process Improvement and Strategy:

  • Identify inefficiencies in operations and implement solutions to improve productivity.
  • Lead the introduction of new processes, technologies, and initiatives to enhance operations.
  • Collaborate with marketing and product development teams to align operational strategies with business goals.

• Reporting:

  • Prepare and present operational performance reports to senior management.
  • Track key performance indicators (KPIs) and implement strategies to improve results.

Qualifications and Skills
Education:

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.

Experience:

• 5+ years of experience in a managerial role within the QSR or hospitality industry.

• Skills:

  • Strong leadership and team management abilities.
  • Excellent organizational and multitasking skills.
  • In-depth knowledge of QSR operations, including customer service, inventory, and supply chain management.
  • Proficiency in financial management and reporting.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.

• Others:

  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Flexibility to visit our various outlets
  • Proximity to the Island is important.