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  • Posted: Feb 20, 2020
    Deadline: Feb 29, 2020
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    We believe that mobile is the future, and that smartphones are the main way consumers in emerging markets will access financial services. Our mission is to make finance easy for people in Africa. We are developing apps to help people save, borrow and transact. Our products are designed with a modern and engaging user experience at the core to drive financial...
    Read more about this company

     

    Product Operation Manager

    Job Description

    • Participate in business strategic goal planning and product project promotion
    • Identify user pain points and develop product solution to address pain points
    • Responsible for product market and user research, analyze the mobile application needs of users at all levels and optimize user experience, improve product functions and enhance customer retention
    • Analyze competition product and generate product competitiveness based on user behavior
    • Responsible for APP and user retention
    • Able to work with data, analyze the issues and strengths of the product and pull teams together to accomplish targets
    • Put forward product requirement plan, adjust product and operation roll-out plan accordingly
    • Research the market application trend and various applications launched, explore and grasp the development and change of target users' demand for content and propose new product functions or new product directions
    • Documentation of processes and requirements.

    go to method of application ยป

    Technical Operation Manager

    Job Description

    • Perform Local Testing of the products
    • Liaise with the Merchants / Businesses on API integration and escalate any issues that may arise while integrating
    • Perform Post Integration Tests and monitoring before the product is rolled out
    • Analyze incident logs and spot trends and underlying issues from reports
    • Provided base level Technical support to non-technical personnel within the business
    • Conduct research to address customer concerns
    • Up-to-date research on the latest technologies and solutions applicable to company products
    • 3rd Party API Integration Support
    • Merchant / Client / Customer Support
    • Liaise between the Engineering Support and Business Development.
    • 3rd Party Downtime Tracking & Follow up.

    Method of Application

    Interested and qualified candidates should send their CV to: emilia.ndim@transsnet.com using the "Job Title" as the subject of the email.

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