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About 8 years ago, a friend’s brother needed help with a business hitch. My idea of solving that issue with what little tech was available back then is who Softcom has become today. Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Techn...
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Description
The Executive Assistant/Admin intern will be responsible for providing administrative support, managing schedules, arranging meetings, and contributing to the efficiency of the business by providing timely support to the executive team. This position is dynamic and requires the ability to anticipate needs and offer solutions to problems with a high level of professionalism and confidentiality.
Key Responsibilities
- Manage calendars and schedule meetings.
- Book meeting rooms as required.
- Follow up and work closely with the executive team to keep them well informed of upcoming meetings, commitments, and responsibilities.
- Make travel and accommodation arrangements.
- Attend meetings to take and distribute key takeaways and action points.
- Interface and act as the point of contact amongst the executives, staff, and other external partners.
- Liaise with clients professionally and efficiently, and make sure visitors are well
- catered for where the need arises.
- Provide administrative and other support as required to the executive team.
Academic & Professional Qualifications
- BSc./HND in Business Administration, Accounting, Human Resource
- Management, International Relations, or related field.
- Proven work experience as an Administrative Officer, Administrator or similar role.
Requirements
Skills & Requirements
- Exceptional time management skills.
- Keen attention to detail in managing day-to-day activities.
- Excellent organization skills.
- Ability to prioritize and manage multiple tasks and projects simultaneously, to achieve goals.
- Ability to maintain a high level of discretion in handling confidential information.
- Adaptability and critical thinking skills.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and ability to develop and maintain strong relationships with key stakeholders.
- Experience with office management software like MS Office (MS Excel and MS Word)
- Written and spoken fluency in English.
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About Eyowo Integrated Payment
In a country with over 200 million people, only about 45 million people have access to formal financial services. We believe that everyone with a phone number should have access to modern financial services, a fundamental concept known as inclusion. We notice its absence, understand its essence, and our efforts are in ensuring its presence in every corner of Nigeria.
We have built Eyowo specifically for;
- 1. People Eyowo provides simple, modern, and reliable financial services to anyone with a phone number. With Eyowo, you can spend, send, receive, save, and borrow money with just your phone number.
- 2. Entrepreneurs Eyowo empowers entrepreneurs with the tools required for financial success. Users can create business accounts in a few minutes, and spend, send, receive, save, and access loans.
- 3. Engineers / Enablers The Eyowo financial services toolkit provides developers with the technology and regulatory infrastructure required to integrate and innovate fintech products at the speed of light.
- To achieve its vision, Eyowo is in compliance with statutory and licensing requirements from regulators including obtaining a banking license (MFB), a PSSP license, and a PTSP license (AIP in view) in addition to multiple security compliances and integrations.
- Eyowo is a product company of Softcom, a company focused on inclusive human growth. An objective intended to be achieved by connecting people and organizations with meaningful innovation.
- As a proud partner of potential, Softcom focuses on innovating around unchanging human needs in the areas of:
Payment: Democratising financial services for all
Identity: Identifying anyone
Data: Insights for decision making
Job Profile
We are looking for a Customer Success Specialist to assist our customers with technical problems when using our products and services.
Customer Success Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our Customers’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support.
As a Customer Success Specialist, your job responsibilities will include the following;
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Work cross-departmentally to coordinate customer needs, resolve issues, and ensure customer satisfaction via phone, email, and chat.
- Responsible for customer satisfaction and retention by developing, tracking, and reporting performance metrics and indicators
- Analyze trends in C-Sat/NPS scores to identify areas of improvement
- Conduct regular customer pulse checks to identify pain points, friction points and get feedback on overall satisfaction
- Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Articulate customer needs to internal business units to drive strategic decisions.
You’ll be a good fit for this position if you;
- Understanding of how CRM systems work
- Prior customer support or relevant experience
- Excellent written and verbal communication and problem-solving skills
- Ability to explain complex issues in a simple and understandable way
- Multi-tasking abilities
- Analytical skills.
- Patience when handling tough cases
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