Job Offers at Vencru Nigeria Ltd

• In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.
• You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.

Responsibilities:

Customer Success & Retention:

• Be a product expert, prepared to train customers on new and existing features through engaging presentations and demonstrations.
• Proactively engage with customers to drive product adoption, identify upsell opportunities, and gather valuable feedback.
• Provide exceptional customer support via phone calls and other channels, promptly addressing inquiries and resolving issues.
• Foster strong customer relationships to build loyalty and maximize customer lifetime value.

Customer Acquisition & Onboarding:

• Convert inbound leads (including those generated through cold emailing outreach) by effectively communicating Vencru's value proposition.
• Develop and execute comprehensive onboarding plans, including hosting webinars and demos, to ensure a smooth customer transition.
• Collaborate with the Sales team to convert template leads into paying customers.

Continuous Improvement:

• Collect, analyze, and leverage customer feedback and insights to contribute to ongoing product enhancements and refine customer success strategies.
• Maintain meticulous records of customer interactions and support cases for future reference.

Collaboration & Growth:

• Build knowledge of customer stories, onboarding plans, success plans, competitive landscape, and identity and access management (IAM) best practices to support overall business success.
• Actively support and participate in business development initiatives and process development.
• Collaborate effectively with cross-functional teams

Requirements:

• A minimum of 2-3 years of experience in customer service. (Sales or solution consulting capacity in a SaaS organization is an asset)
• A Bachelor's degree in Business Administration, Accounting, Finance, Sales and/or Marketing, Computer Science or a related field
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• History of delivering compelling presentations and being a trusted advisor.
• Active and thoughtful listener, able to learn from others and leverage feedback.
• Ability to multitask and be solution-based in a client-facing environment
• Passionate for a career in technology.

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Responsibilities:

Marketing:

• Develop and execute comprehensive digital marketing strategies to achieve business objectives.
• Collaborate with cross-functional teams to align marketing efforts with overall business goals.

SEO Work: Blogs and New Landing Pages:

• Optimize blogs and new landing pages for search engine visibility and ranking.
• Collaborate with contractors or SEO specialists as needed to implement SEO best practices.

Email Marketing:

• Plan and execute email marketing campaigns to nurture leads, engage customers, and drive conversions.
• Segment email lists and personalize content to improve engagement and conversion rates.

Social Content:

• Create and curate engaging content for social media channels to increase brand awareness and engagement.
• Monitor social media platforms, engage with followers, and respond to inquiries and comments.

Hosting Webinars:

• Organize and host webinars to educate prospects and customers on relevant topics, products, or services.
• Promote webinars through various channels to maximize attendance and engagement.

Demos: Meetings:

• Conduct product demos and meetings to showcase features, address customer inquiries, and drive sales.
• Collaborate with the sales team to support lead generation and conversion efforts.

Launch Announcements:

• Plan and coordinate launch announcements for new products, features, or initiatives to generate buzz and excitement within the target audience.
• Develop compelling messaging and creative assets to support launch campaigns.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2-3 years of experience in digital marketing, preferably in the software or technology industry.
• Proficiency in SEO strategies and tools, email marketing platforms, and social media management tools.
• Strong analytical skills and the ability to track and analyze marketing metrics to optimize campaign performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Creative thinking and problem-solving abilities, with a passion for staying updated on industry trends and best practices in digital marketing.