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  • Posted: May 6, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At Vencru, we know how it feels to be taken for granted. We know how painful it is to waste time on calculations when you should be getting customers . We also know how it feels to lose money, because it’s difficult to track what’s selling the most and where our money goes. That’s why we’re here for you.<...
    Read more about this company


    Customer Success Specialist

    • In this role, you'll play a pivotal role in ensuring our customers achieve success with Vencru.
    • You'll be involved in all stages of the customer journey, from initial contact to ongoing support and advocacy.


    Customer Success & Retention:

    • Be a product expert, prepared to train customers on new and existing features through engaging presentations and demonstrations.
    • Proactively engage with customers to drive product adoption, identify upsell opportunities, and gather valuable feedback.
    • Provide exceptional customer support via phone calls and other channels, promptly addressing inquiries and resolving issues.
    • Foster strong customer relationships to build loyalty and maximize customer lifetime value.

    Customer Acquisition & Onboarding:

    • Convert inbound leads (including those generated through cold emailing outreach) by effectively communicating Vencru's value proposition.
    • Develop and execute comprehensive onboarding plans, including hosting webinars and demos, to ensure a smooth customer transition.
    • Collaborate with the Sales team to convert template leads into paying customers.

    Continuous Improvement:

    • Collect, analyze, and leverage customer feedback and insights to contribute to ongoing product enhancements and refine customer success strategies.
    • Maintain meticulous records of customer interactions and support cases for future reference.

    Collaboration & Growth:

    • Build knowledge of customer stories, onboarding plans, success plans, competitive landscape, and identity and access management (IAM) best practices to support overall business success.
    • Actively support and participate in business development initiatives and process development.
    • Collaborate effectively with cross-functional teams


    • A minimum of 2-3 years of experience in customer service. (Sales or solution consulting capacity in a SaaS organization is an asset)
    • A Bachelor's degree in Business Administration, Accounting, Finance, Sales and/or Marketing, Computer Science or a related field
    • A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
    • History of delivering compelling presentations and being a trusted advisor.
    • Active and thoughtful listener, able to learn from others and leverage feedback.
    • Ability to multitask and be solution-based in a client-facing environment
    • Passionate for a career in technology.

    go to method of application ยป

    Digital Marketing Specialist



    • Develop and execute comprehensive digital marketing strategies to achieve business objectives.
    • Collaborate with cross-functional teams to align marketing efforts with overall business goals.

    SEO Work: Blogs and New Landing Pages:

    • Optimize blogs and new landing pages for search engine visibility and ranking.
    • Collaborate with contractors or SEO specialists as needed to implement SEO best practices.

    Email Marketing:

    • Plan and execute email marketing campaigns to nurture leads, engage customers, and drive conversions.
    • Segment email lists and personalize content to improve engagement and conversion rates.

    Social Content:

    • Create and curate engaging content for social media channels to increase brand awareness and engagement.
    • Monitor social media platforms, engage with followers, and respond to inquiries and comments.

    Hosting Webinars:

    • Organize and host webinars to educate prospects and customers on relevant topics, products, or services.
    • Promote webinars through various channels to maximize attendance and engagement.

    Demos: Meetings:

    • Conduct product demos and meetings to showcase features, address customer inquiries, and drive sales.
    • Collaborate with the sales team to support lead generation and conversion efforts.

    Launch Announcements:

    • Plan and coordinate launch announcements for new products, features, or initiatives to generate buzz and excitement within the target audience.
    • Develop compelling messaging and creative assets to support launch campaigns.


    • Bachelor's degree in Marketing, Business Administration, or a related field.
    • Minimum of 2-3 years of experience in digital marketing, preferably in the software or technology industry.
    • Proficiency in SEO strategies and tools, email marketing platforms, and social media management tools.
    • Strong analytical skills and the ability to track and analyze marketing metrics to optimize campaign performance.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
    • Creative thinking and problem-solving abilities, with a passion for staying updated on industry trends and best practices in digital marketing.

    Method of Application

    Interested and qualified? Go to Vencru Nigeria Ltd on to apply

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