Product Onboarding Specialist at Softcom

Location: Ikeja, Lagos

Description

• We are looking for a motivated and enthusiastic-driven Product Onboarding Specialist to work with our sales team. Responsibilities include conducting product knowledge demonstrations to retailers, their workforce, and staff, facilitating training sessions to retailers in their physical locations and online scheduled sessions, gathering feedback from retailers and product related escalations to the sales and engineering team, and assisting with new product feature launches.

Responsibilities

• Day-to-day responsibilities include traveling to retailers' locations to conduct product knowledge sessions, these onboarding knowledge sessions can be Physical or online.
• Performing product demonstrations and knowledge transfer for retailers, staff, and other stakeholders.
• Scheduling training sessions and attending meetings with clients as required.
• Ensuring all retailers have complete knowledge of the product and can fully utilize the product.
• Collaborating and strategizing with the Retail sales and product teams.
• Ensuring complete end-to-end product knowledge onboarding for each customer in the field and online.
• Addressing retailers' issues and concerns in a timely manner to ensure customer satisfaction.
• Staying up-to-date with product knowledge, business flow, sales process, and market dynamics.
• Maintaining complete documentation for all product-related activities.
• Conducting thorough market research, which may include taking surveys, researching, sending emails, and making calls.
• Answering all product-related questions in a polite manner and addressing queries promptly.
• Identifying new market opportunities and relaying this information to the team lead and other relevant stakeholders.
• Making helpful product recommendations and suggestions to increase revenue and end user active usage and satisfaction.

Requirements

• Minimum of a Bachelor's Degree in a related field.
• To be qualified as a Product Onboarding Specialist, you must have vast experience working in the field, sales knowledge, and a passion for the product (s) you work with. 
• You must have excellent presentation skills, the ability to teach and train end-users on how to fully utilize the product, a keen eye for spotting market trends, a willingness to inspire end users, and the ability to work both independently and within a team.
• Extensive experience in Sales or customer service would be advantageous.
• Experience working in the field and ability to travel from within a location
• Ability to memorize details like product specifications.
• Ability to work hand-in-hand with the sales team.
• Superb verbal and written communication skills, as well as great telephone etiquette.
• Ability to teach online training sessions.
• Experienced with Google and Microsoft tools.
• A strong growth mindset.
• Highly developed attention to detail.