Fresh Jobs at Jumia Nigeria

Job Description

• The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms. 

KEY RESPONSIBILITIES

• Assigning, investigating, and responding to payment related escalations 
• Identifying, reporting, and tracking progress on payment related technical incidents 
• Transaction monitoring & reporting on key payment metrics 
• Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Work closely with the Head of Payments to review and monitor processing partners performance.

REQUIREMENTS

• Working knowledge of industry best practices and operations within a high-volume payments environment 
• Fintech, Payments, and a technical background.
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

GOOD TO HAVE

• Working knowledge of PBI, Tableau or other data analysis tools
• Technical writing skills
•  Keen eye for observation and trend spotting

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What you will be doing:

As Jumia Advertising Operations Associate, you are responsible for:

• Supporting the local Head of Advertising in her commercial efforts
• Executing advertising campaigns  
• Optimizing campaigns 
• Reporting on campaigns performance

For this position, you will report to the local Head of Advertising

Key Responsibilities

• Inform the local Head of Advertising about the inventory availability
• Advise on campaign best targeting options
• Set up campaigns in Google Ad Manager
• Define targeting for these campaigns
• Monitor performance of campaigns
• Optimize campaigns to increase CTR
• Report any execution issue to the local Head of Advertising
• Report on campaigns performance
• Suggest improvements in terms of targeting
• Test new targeting options
• Adhere to operations processes

What we are looking for:

• Graduate degree
• Previous experience in Digital Advertising
• Passionate about online advertising, marketing, data, analytics, and technology
• Strong analytics skills
• Great attention to details
• Proactive mind
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results driven
• Well-organized / structured
• Resistant to stress
• Positive attitude and can-do spirit
• Pro-active and sense of responsibility 
• Strong communication skills in English Language (MANDATORY) 
• Based in Nigeria

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Key Responsibilities

The Jumia advertising Sponsored Product & Ad Ops Associate will be responsible for growing Advertising Revenue in Nigeria by managing campaigns from A to Z across our Sponsored Products and Display ad servers. 

• Marketing & Advertising Campaign Management: Operate as the lead point of contact for all matters specific to campaign & product performance in Sponsored Products and Google Ad Manager
• Campaign Optimization: Responsible for driving campaign KPIs through the day to day campaign optimization and regular alignment with key account managers
• Troubleshooting: manage escalation to Commercial Key Account Managers as well as Advertising colleagues to resolve any client, product, or technical issues
• KPI management: Operate based on specific quality focused-outcomes for KPIs like Return on Advertising Spend (ROAS), Click-Through Rate (CTR), and Conversions 
• Communication specialist: Efficient at communicating improvements for campaigns and getting buy-in from internal stakeholders

Job Requirements

• Passionate about online advertising, marketing, data, analytics, and technology
• Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set
• Passionate about data & reporting
• Comfortable working with Business Intelligence tools 
• Analytical mindset
• Great attention to detail
• Trend-aware - can easily identify trends in the tool and communicate these
• Ability to effectively prioritize tasks and manage time, even under high demand
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results-driven
• Well-organized / structured
• Positive attitude and can-do spirit

Minimum Qualifications

• University degree or equivalent experience
• 1-2 years previous experience in an Ad Ops or Analyst type of role, preferably in an advertising-related environment
• Hands-on experience working with business intelligence tools such as PowerBI, DataStudio 
• Advanced knowledge of Excel
• Exceptional communication skills
• Strong team-working skills, ability to adapt to a fast-paced work environment with a passion for making an impact

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Responsibilities:

• Ensuring deliveries are scheduled to leave timely based on agreed SLAs.
• Supervising a team of delivery associates and delegating duties to team members as required.
• Scheduling and dispatching drivers, equipment, and service vehicles to appropriate locations.
• Supervising the completion of all checks and documentation required by law.
• Management of Customer complaint and resolution
• SLA Compliance and checks
• Training of third-party partners on SOPs.
• Developed growth initiatives which increased revenue growth and market expansion.
• Identifying better process to achieve set goals towards customer satisfaction.
• Accurate evaluation of sales, operational team performance and driving performance improvement.
• Build and collaborate 3PL relationship with a common purpose/goal to achieve business benefits and

Objective.

• Addressing potential problems and suggesting prompt solutions.
• Preparation of reports that outlined sales progress.
• Delivery Run creation and Proper consolidation (Forward flow & gt; &get; customers)
• Ensuring network App compliance, Dispatch DAs early
• Ensure Daily Cycle count and 5s Reporting is reported
• Assign all retrievals (REVERSE Pick up) and Clear all Zero attempt
• Queues monitoring (NETWORK DAPP, DA CHECKLIST, REVERSE WRONG ZONE AND AGED
• PKGS, ISSUE RESOLITION)
• Reconciling of DAs/DAPP Compliance
• Ensure all Delivery Run sheets are closed Daily
• Preparing reversed packages to WH / Dispatching reverse packages (Network & After-sales)
• Make sure SR is within the stated company expectation 85%
• Escalating DAs issues Promptly to DXP community team
• Audit calls (Ensure Hub reps verify all RS/CA reason before confirmation)
• Ensure FDR tracker and all Performance trackers should be updated before COB
• Attendance of Daily HIC meeting with valid feedbacks on Route cause And Action plan.

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Job Description

• Coordinate with agencies for new leads.
• Keep record of all leads and their attendance.
• Conduct daily DAs training.
• Schedule Trained DAs in hubs for DRun.
• Create access for DAs.
• Sanction DAs as per house rules.
• Share a daily report with the line manager as per assigned projects.
• Issue and manage Kit inventory.
• Communicate/Engage with DAs as per assigned projects.
• Call DAs/Follow up for any flagged compliance issues.
• Daily Deep dive for PG DSAT/ODS DSAT.
• Attend daily emails, and take action to close it.
• Coordinate with colleagues on different projects.
• Support the DXP on any projects as per opera

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About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for  supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO  and Endpoints.

Your responsibilities:

• Management of local Endpoints for MDM and EDR;
• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform;
• Manage and monitor internal assets to ensure accurate inventory records;
• Onboarding and Offboarding procedures;
• Report RMA’s and  Warranties;
• Manage OS Imaging and Configuration for Linux, MacOS and Windows;
• Support for Voip systems.
• Other common IT Support  duties.

What we are looking for:

• Higher education in either IT or equivalent
• Minimum 3 year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus. 
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.

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The IT representative role is  to support and maintain the stability of Jumia's software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.

Key Responsibilities:

Compliance

• Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
• Propose changes to current SOPs and compliance requirements to improve efficiency

provisioning/deprovisioning  on Jumia Software Products 

• Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
• Conduct training sessions and tests for new users to ensure proper use of software products

Implementation

• Prepare documentation and training materials for new product developments and train affected users
• Aid in checking new product development requests and test new product developments before launch
• Lead implementation of new product developments and request system improvements
• Troubleshoot and fix any systematic or exceptional issues with software products

Troubleshooting

• Document issue existence and resolution using existing ticketing systems
• Flag issues affecting/blocking local business processes that require central changes

Preferred Qualifications and Skills:

• Project management and cross-team communication skills
• A minimum of 4 Years experience 
• Strong problem-solving skills
• Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
• E-commerce and IT operations experience
• IT operations, web development, and help desk support experience

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Job Description

• As Treasury Junior Assistant, you will be responsible to ensure finance compliance with agreed SLA and Customer promises, through  the execution of refunds queues within agreed SLA’s.
• You should be supporting Nigeria but many other country based operations, specially, located in west Africa.
• You will be reporting to the local Finance Refund team lead.

Key Responsibilities

• Prepare and execute Customer Refunds on Daily basis
• Assist proper accounting reconciliation queries
• Perform reconciling reporting on refunds execution

Minimum Requirements Profile

• Customer Services experience as a plus
• Finance academic background
• Passionate for execute to perform on KPI’s
• Enjoying data analysis
• MS Tool and G-Tools basic user experience.

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Main Responsibilities

• Work on the lead generation through tele acquisition and Salesforce
• Validate the quality of lead
• Convince seller to go live on Jumia
• complete acquisition of sellers through the SSU form
• Provide all information necessary for the vendor to succeed from D+1
• Ensure that sellers are admin ready and are trained on how to grow their business on Jumia

Required Skills & Qualifications

• Excellent communication and reporting capabilities
• 1+ years of offline sales
• Good analytical skills

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• Opportunity to work in a country's most exposed position to the seller.