Payment Operations Associate at Jumia Nigeria

Job Description

• The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms. 

KEY RESPONSIBILITIES

• Assigning, investigating, and responding to payment related escalations 
• Identifying, reporting, and tracking progress on payment related technical incidents 
• Transaction monitoring & reporting on key payment metrics 
• Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Work closely with the Head of Payments to review and monitor processing partners performance.

REQUIREMENTS

• Working knowledge of industry best practices and operations within a high-volume payments environment 
• Fintech, Payments, and a technical background.
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

GOOD TO HAVE

• Working knowledge of PBI, Tableau or other data analysis tools
• Technical writing skills
•  Keen eye for observation and trend spotting