Hub In-Charge - Benin City at Jumia Nigeria

Responsibilities:

• Ensuring deliveries are scheduled to leave timely based on agreed SLAs.
• Supervising a team of delivery associates and delegating duties to team members as required.
• Scheduling and dispatching drivers, equipment, and service vehicles to appropriate locations.
• Supervising the completion of all checks and documentation required by law.
• Management of Customer complaint and resolution
• SLA Compliance and checks
• Training of third-party partners on SOPs.
• Developed growth initiatives which increased revenue growth and market expansion.
• Identifying better process to achieve set goals towards customer satisfaction.
• Accurate evaluation of sales, operational team performance and driving performance improvement.
• Build and collaborate 3PL relationship with a common purpose/goal to achieve business benefits and

Objective.

• Addressing potential problems and suggesting prompt solutions.
• Preparation of reports that outlined sales progress.
• Delivery Run creation and Proper consolidation (Forward flow & gt; &get; customers)
• Ensuring network App compliance, Dispatch DAs early
• Ensure Daily Cycle count and 5s Reporting is reported
• Assign all retrievals (REVERSE Pick up) and Clear all Zero attempt
• Queues monitoring (NETWORK DAPP, DA CHECKLIST, REVERSE WRONG ZONE AND AGED
• PKGS, ISSUE RESOLITION)
• Reconciling of DAs/DAPP Compliance
• Ensure all Delivery Run sheets are closed Daily
• Preparing reversed packages to WH / Dispatching reverse packages (Network & After-sales)
• Make sure SR is within the stated company expectation 85%
• Escalating DAs issues Promptly to DXP community team
• Audit calls (Ensure Hub reps verify all RS/CA reason before confirmation)
• Ensure FDR tracker and all Performance trackers should be updated before COB
• Attendance of Daily HIC meeting with valid feedbacks on Route cause And Action plan.