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Smollan - We are a global commerce solutions company. We work at the pivot point where retailer, brand owner and shopper intercept. We help our clients achieve faster and scalable growth through planning, executing, measuring and reporting on all aspects of commerce.
About the Job
Job Summary:
To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders
Key Responsibilities and Deliverables:
Effective analysis and reporting
Action/administer the structured schedule for all necessary reporting
Screen operational reporting needs to ensure quality
Generate and analyse reports to identify exceptions
Assist with feedback on reporting when necessary
Assist with Time in Motion studies where required and consolidating and analyse data
Ensure operational reporting analysis, when required
Effective operational systems
Maintain applicable databases
Ensure regular meetings are held to discuss systems and processes
Suggest and communicate recommended enhancements
Collaborate with systems users and developers to ensure problems are resolved
Conduct pre-launch systems checks
Assist with the efficient roll-out of new software
Support software users when necessary
Monitor systems implementation and usage and identifying exceptions and escalate appropriately.
Compile and submit reports for auditing purposes and implement suggestions
Effective administration
Order new equipment as and when required
Support Operations on repairs processes for equipment maintenance
Provide ongoing information regarding relevant policies, processes and procedures
Conduct regular required audits
Capture project-specific data and ensure quality and accuracyDo you have?
About the job
Job Summary: An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager. _____________________________________________
Key Responsibilities and Deliverables
Manage promotional activity
Facilitate the implementation of promotion grids
Ensure field force are informed about time frames for promotions
Communicate promotional activities to field force
Ensure understanding of objectives of various promotions
Ensure POS material is delivered to stores
Ensure sufficient stock has been ordered within required timeframes
Ensure promotional activities have been implemented and maintained
Provide feedback to relevant stakeholders
Monitor competitor’s new innovations
Analyses and manage data integrity (Field comms)
Achieve POP objectives
Ensure generic Planograms are implemented
Ensure store-specific planograms and category flows are implemented and maintained
Provide feedback to Clients with regards to forward share changes
Ensure forward share is reflected on shelf as per rate of sale
Ensure market share is reflected in the category
Ensure shelf health is implemented and maintained
Effective and efficient achievement of targets
Communicate sales targets to the Field Force
Increase volumes in stores
Identify in-store cross-merchandising opportunities
Ensure stock pressure is applied
Ensure forward share reflects Rate of Sales (ROS)
Monitor in-store pricing
Ensure out-of-stocks are limited
Ensure sufficient ordering of stock on Nominated Order Day (NOD)
Ensure delivery of stock as per Nominated Delivery Day (NDD)
Minimise credit notes
Monitor sales to ensure sales targets are achieved
Drive ad-hoc promotions to increase sales
Develop alternative strategies to increase sales
Ensure timeous promotional activities are implemented
Control expenses
Pro-active operational excellence
Manage the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation
Continuous monitoring of service delivery
Ensure implementation of systems to promote efficiency
Implementation of sales initiatives and value-adding store operations
Ensure all company assets are maintained according to company policy
Manage staff in-store book communication and feedback
Highly effective business insights and execution
Identify and act on new business opportunities
Share information with relevant stakeholders
Effective data collection and analysis
Provide insights for improvements and new ways of driving sales
Plan and implement sales operations for clients and customers based on the analysis of sales data
Monitor and evaluate new innovations
Monitor competitor’s new innovations
Stakeholder engagement
Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
Provide continuous feedback as per client requirements
Compile regular reports to relevant stakeholders
Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries)
Liaise with customers and depot’s (stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms)
Compile trade visit reports
Compile trade contact reports
Compile regular reports to Regional Managers
Conduct review meetings with client
Provide feedback via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual tracking)
Monitor new innovation
Inform field force of new innovations
Monitor speed to market
Monitor stock in DC
Negotiate new or existing listings in stores with store managers
Distribute trade presenters to Field Force and customers
Provide feedback to clients
Monitor sales
Manage staff in-store book comm. and feedback
Effective people management
Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning and performance management
Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
Ensure accurate in-store administration, provide updated stocking files and support staff with in-store conflict/issues
Ensure appropriate levels of management and accountability
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
Ensure effective knowledge sharing
Effective teamwork and self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
Manage own career development by staying abreast of any technical and industry changes
Degree in Sales & Marketing/Business Management/ Commerce or any relevant degree
Valid Driver’s license and own vehicle
2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
About the job
Job Summary:
To provide IT support by Mobile Application Development, compile reports, dashboard roll-out and maintenance, and to further understand and execute the IT strategy, ensuring that management is updated on changes made
Key Responsibilities and Deliverables:
Execution of IT Strategy
Understand the IT strategy in detail
Execute the agreed stragey across the business
Periodically update management on the changes made to the IT strategy
Delivery of IT Solutions and Set-up of IT Infrastructure for New Business
Understand the business requirement as determined by the Country Manager
Finalise scope document with the Country Head
Set-up of IT infrastructure
Develop IT applications and the subsequent testing and roll-out of these applications
Monitor the functioning of IT applications
Operations Support
Periodically monitor the security of IT systems in the company
Provide remote/on-site support, co-ordinate with local contact to resolve issues
Prepare and update system documentation and reports
Prepare standard trouble shooting guide for recurring problems
Maintain monthly dashboard and provide necessary information to the management
Ensure 0% IT downtime across the country
Proactively identify the possible breakdown/ issues
Delivering support to existing business users; investigating and resolving application data errors, data discrepancies and queries
Perform any other duties that may be assigned from time to time
Development of IT Solutions
Provide innovative IT solutions as per the changing business needs and Technological changes
Understand the new business requirement
Prepare a network plan on proposed changes
Redesign the application as per the requirements
Conduct a pilot test before rolling out new solutions and offerings
Prepare a communication deck for the changes done
Qualification
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