Ongoing Recruitment at the People Practice

Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is looking for a creative, strategic, and execution-focused Social Media & Content Lead to manage the organization’s presence across LinkedIn, YouTube, Twitter/X, and other relevant digital channels. The ideal candidate will also lead the planning, writing, and distribution of our newsletters, ensuring consistent and compelling storytelling across all our digital touchpoints.

This role requires a blend of content creation, copywriting, platform management, and analytics. You will work closely with the Creative Designer and marketing team to translate insights, reports, events, and product updates into engaging narratives that resonate with compliance professionals, fintechs, and financial institutions.

Responsibilities

Content Strategy & Platform Management

• Develop and manage a content calendar aligned with business objectives, product updates, and industry events.
• Own and manage the organization’s social media presence on LinkedIn, YouTube, Twitter/X, and other relevant platforms.
• Craft clear, engaging, and platform-native copy for social media posts, video descriptions, and newsletters.

Newsletter & Thought Leadership Distribution

• Plan, draft, and distribute the organization’s newsletters to share product news, insights, and reports.
• Repurpose blog posts, reports, and leadership insights into digestible content for email and social distribution.
• Collaborate with the CEO and subject matter experts to amplify the organization’s voice online.

Community Engagement

• Build and nurture relationships with our growing online audience by responding to comments, initiating conversations, and engaging with relevant influencers and communities.
• Participate in conversations that position the organization as a thought leader in compliance, fraud prevention, and AML.

Performance Tracking & Optimization

• Monitor engagement, follower growth, and post-performance across platforms.
• Produce regular performance reports and use analytics to optimize posting strategy and content formats.
• Stay up to date with platform changes, content trends, and emerging digital formats to keep the organization’s content relevant and effective.

Qualifications

• 2–4 years of experience managing social media or content for a brand, preferably in fintech, SaaS, or B2B.
• Strong copywriting and digital storytelling skills, with the ability to craft content that is both strategic and engaging.
• Experience managing LinkedIn, YouTube, and Twitter/X accounts for a business.
• Familiarity with social media management and analytics tools.
• Proven track record of growing and engaging a digital audience.
• Self-starter with strong project management and organizational skills.
• Comfortable working in a fast-paced, startup environment.

Must have skills

• Excellent communication skills – able to translate complex technical issues into simple, customer-friendly solutions.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

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Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is looking for a Senior Technical Support Manager who will play a pivotal role in ensuring the success of our customers by providing advanced technical assistance, managing key accounts and driving customer satisfaction. The ideal candidate will serve as a bridge between our technical and customer success teams, ensuring that customer issues are resolved efficiently while also helping customers maximize their use of our platform.

This role is ideal for someone with a strong technical background, experience in customer success, and the ability to troubleshoot complex issues while fostering strong client relationships.

Responsibilities

Technical Support & Troubleshooting

• Serve as the primary point of contact for technical escalations, troubleshooting issues related to the organization\'s Platform.
• Diagnose and resolve technical issues, working closely with engineering and product teams to escalate when necessary.
• Maintain deep product knowledge to provide accurate resolutions and proactive guidance to customers.
• Analyze recurring customer issues and collaborate with the development team to implement long-term solutions.
• Ensure timely responses to support tickets, adhering to SLAs and best practices.

Account Management & Customer Success

• Develop strong relationships with key accounts, ensuring their needs are met and maximizing their satisfaction.
• Guide customers in best practices, onboarding, and optimizing their use of our platform.
• Monitor customer engagement and proactively identify opportunities to enhance their experience.
• Work cross-functionally with sales, product, and engineering teams to ensure a seamless customer journey.
• Provide insights and feedback from customers to inform product improvements and feature enhancements.

Process Improvement & Documentation

• Maintain and update knowledge base articles, FAQs, and technical documentation to improve self-service options for customers.
• Identify gaps in existing support processes and recommend improvements to enhance efficiency.
• Train and mentor junior support associates to improve overall team performance.  

Qualifications

• 3-5+ years of experience in technical support, account management, or customer success, preferably in a SaaS, fintech, or tech-driven company.
• Strong technical background in troubleshooting APIs, databases, cloud platforms, or enterprise software.
• Experience working with CRM tools (e.g., Zendesk, Salesforce, HubSpot) and ticketing systems.
• Ability to read and analyze log files, error reports, and system configurations to diagnose issues.
• Customer-centric mindset, with a track record of building and maintaining positive client relationships.
• Familiarity with scripting or coding (e.g., SQL, Python, PHP, or JavaScript) is a plus.
• Experience working with cross-functional teams including sales, product, and engineering.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.  

Must have skills

• Excellent communication skills – able to translate complex technical issues into simple, customer-friendly solutions.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

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Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is looking for a proactive, strategic, and customer-focused Customer Success Lead (B2B) to own customer relationships from onboarding to expansion. You will ensure customers derive maximum value from the organization, remain engaged, and grow their usage over time. You will work across multiple customer segments, helping them adopt our solutions, optimize their compliance workflows, and avoid churn. This role is critical to our revenue generation goals and directly impacts retention and upsell opportunities.

Responsibilities

Onboarding & Adoption

• Guide new customers (Inflight customers) through onboarding, ensuring quick implementation and value realization.
• Develop onboarding resources (guides, videos, walkthroughs) to reduce time-to-value.
• Train customers on best practices for transaction monitoring, fraud detection, and compliance workflows.

Customer Engagement & Retention

• Own the relationship with Active customers, ensuring they continue to see the value in the organization.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and compliance health checks.
• Monitor customer usage and proactively address low engagement signals before they lead to churn.

Expansion & Upselling

• Identify opportunities for upselling additional the organization products (e.g., vendor due diligence, compliance training).
• Work closely with the sales team to expand revenue within existing accounts.
• Develop case studies and testimonials from satisfied customers to drive referrals.

Re-engagement & Churn Prevention

• Reach out to customers to understand blockers and revive engagement.
• Develop personalized reactivation strategies, such as tailored training sessions or additional support.
• Track churn risks and escalate issues that need executive intervention.

Data-Driven Insights & Customer Advocacy

• Use customer feedback to recommend product improvements and influence the organization’s roadmap.
• Analyze customer usage data to identify pain points and engagement trends.
• Act as the voice of the customer, ensuring compliance professionals get the most from our platform.

Qualifications

• Minimum of 2-5 years of experience in Customer Success, Account Management, or Compliance Advisory.
• Experience working with B2B SaaS platforms, financial institutions, or compliance/regulatory solutions.
• Strong understanding of AML, fraud prevention, and financial compliance (or ability to learn quickly).
• Comfortable using CRM tools, data analytics, and customer engagement platforms. 
• Background in financial services, fintech, or regtech.
• Experience working with microfinance banks, fintechs, or regulatory bodies in Nigeria.
• Familiarity with CBN, FATF, and GIABA compliance frameworks. 

Must have skills

• Excellent communication skills—ability to engage C-level executives and compliance teams.
• Proactive, problem-solving mindset—you anticipate issues before they arise.

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Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is seeking a Regulatory Compliance & Partnerships Lead with a legal or compliance background who is eager to drive revenue growth, negotiate commercial deals, and build strategic partnerships. This role is ideal for a lawyer, compliance officer, or regulatory professional who understands financial sector challenges and wants to apply their knowledge in a sales and business development role.

Sales experience is a plus but not a requirement—we will provide training and mentorship for those looking to develop this skill set.

This role involves:

• Outbound sales, including prospecting, engaging decision-makers, and closing deals
• Inbound sales, including qualifying and converting leads
• Negotiating commercial contracts and structuring business deals with financial institutions and fintech organizations
• Building strategic partnerships with regulators, banks, and other financial service providers

Responsibilities

Sales & Business Development

• Identify and reach out to potential clients, including banks, fintech, and microfinance institutions
• Handle inbound sales inquiries, qualify prospects, and convert them into paying customers
• Lead sales presentations, product demos, and commercial discussions with C-level executives and compliance teams
• Develop customized proposals, structure commercial terms, and negotiate contracts
• Maintain and track sales pipelines using CRM tools
• Collaborate with the product team to align the organization’s solutions with customer needs

Partnerships & Market Expansion

• Build relationships with compliance teams, legal professionals, and regulators
• Identify partnership opportunities with law firms, compliance consultants, and financial service providers
• Negotiate partnership agreements that drive revenue and market expansion
• Work with industry associations to enhance the organization’s credibility and market positioning

Commercial Deal Negotiation & Contract Structuring

• Draft, review, and negotiate commercial contracts and service agreements
• Structure pricing models and deal terms that balance profitability with customer needs
• Ensure contracts align with regulatory requirements and business interests
• Collaborate with internal teams (legal, finance, and product) to finalize agreements

Regulatory & Compliance Awareness

• Stay updated on AML/CFT regulations, CBN guidelines, and financial crime risks
• Represent the organization at industry events, webinars, and panel discussions 

Qualifications

• Legal or compliance background (LL.B, BL, or certifications like CAMS, ICA, etc.)
• 6-7 years proven experience in a law firm, compliance team, or regulatory role and want to transition into sales and business development
• Knowledge of financial regulations and AML compliance challenges in Nigeria
• Interested in sales, business development, and commercial negotiations
• Prior experience in sales, business development, or partnerships
• Experience selling to banks, fintech, or other financial institutions
• Familiarity with SaaS or enterprise sales 

Must have skills

• Have excellent communication and relationship-building skills to engage senior decision-makers
• Have strong negotiation skills and are comfortable structuring and closing commercial deals.