Ongoing Recruitment at Brainshare Technologies & Services Nigeria Limited

Personal Qualities & Qualifications:

Job Holder need to be:

• CCNA Certified.
• A focussed, self-motivated employee with creative flair who will bring Network strategies to life.
• Passionate about Network Engineering that thrives on delivering exciting performance and content.
• Friendly attitude.
• Trainable and easily learn new ideas.
• Strong time Management.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• Demand on the Job:
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Ability to work weekends and in shifts.

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Main Duties:

• Supervise and manage the A/R, A/P and GL Accounts postings of the Payable Accountant, Receivable Accountant & other Accountants on a timely basis.
• Supervision of Inventory activities— Inventory Receipts, Issues, Stock count, Costing of Stock items and posting of activities into the GL Accounts.
• Handles Banking relations & Treasury management for the company.
• Management of month-end closing of the A/R, A/P and other GL accounts.
• Monitoring the daily/weekly financial activities and monthly Accounts Reconciliation (Bank Accounts, Customers’ Accounts, Vendors’ Accounts and other GL Accounts).
• Monitor the Monthly Invoicing (Clients Billing) and A/R Collection for completeness and effective reporting.
• Responsible for  validating the accuracy of postings of financial transactions batches (properly analyzing of ALL transactions before final processing into the GL Accounts)
• Supervise postings and remittances of the various Tax obligations—WHT, VAT, PAYE Tax, Staff Pensions, others.
• Supervise the preparation of the weekly activities Reports—Payables, Receivables, Inventory, Bank and Cash Balances etc
• Supervise materials procurement for the company at fair cost without compromising quality and approved specifications.
• Actively participate in the Monthly, Quarterly and Annual preparation of Financial / Management Accounts and other Financial Performance Reports.
• Actively participate in the annual Statutory Financial Audit and other Regulatory Audits.
• Supervision of the Accounts Reconciliation of Paystack and other payment gateway institutions.
• Assist in relationship management with Tax and other regulatory agencies
• Assist in relationship management with the Statutory Auditors and other consultants
• Actively participate in the financial and overall business improvement processes and procedures.
• Actively participate in the financial and overall business improvement processes and procedures.
• Provides leadership, mentorship & training to the Junior Accounts Personnel.
• Performs other tasks assigned by the Management.

Personal Qualities & Qualifications:

Job Holder must possess the following:

• An analytical mind with a strategic ability.
• Good knowledge of financial software and must be proficient with Zoho Books.
• Attention to detail & thoroughness.
• In-depth knowledge of corporate finance,
• Excellent organizational & leadership skills.
• Outstanding communication & interpersonal abilities.
• Degree holder in Accounting from reputable higher institution.
• Professional certification from recognised Accounting Bodies such as ICAN, ACCA etc.

Required Experience:

• Must have 6 -10 years cognate experience in a similar position from reputable big organization.

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Job Summary:

We are currently seeking an experienced Customer Service Specialist to join our company. The ideal candidate should have a minimum of 2 years of experience in customer services within the telecommunication industry. As a Customer Service Specialist, you will be responsible for maintaining a positive and professional relationship with customers, managing incoming calls, resolving inquiries, and ensuring customer satisfaction.

Main Duties:

• Manage our foreign clients.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Manage a high volume of incoming calls from customers.
• Proactively generate sales leads during customer interactions.
• Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls.
• Identify and assess customer needs to ensure customer satisfaction.
• Demonstrate a comprehensive knowledge of our services to answer customer questions accurately and efficiently.
• Process customer orders, forms, applications, and requests accurately.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate and coordinate with colleagues as necessary to resolve customer issues.
• Provide prompt feedback on the efficiency of the customer service process.
• Manage a team of IT trainees or junior customer support representatives in the Network Operations Center (NOC).
• Ensure customer satisfaction and provide professional customer support at all times.
• Build sustainable relationships and establish trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
• Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation.
• Handle customer complaints, providing appropriate solutions and alternatives within designated time limits, and following up to ensure resolution.
• Troubleshoot customer issues over the phone and resolve them promptly.
• Maintain records of customer interactions, process customer accounts, and file necessary documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and ensure their satisfaction.
• Perform any other tasks assigned by management.

Requirements:

• Degree in English, Mass Communication, Computer Science or related field with minimum of Second Class Upper.
• Minimum of 2 years of experience in customer services within the telecommunication industry.
• Technical and good communication skills.
• Excellent communication skills and ability to maintain a positive and professional attitude.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient mindset to handle customer complaints and provide effective solutions.
• Proficient in using customer service software, CRM systems, and relevant computer applications.
• Ability to work independently as well as collaboratively in a team environment.
• Attention to detail and accuracy in record-keeping and documentation.
• Must reside around Lagos Island, Lekki, Jakande, Ajah, Abraham Adesanya.