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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution).
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering.
- CCNA, CCNP (Desired).
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines.
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.
- Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
Requirements:
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Purpose of the Job
- Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
- Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
- This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.
Expected Key Results
- Delivery of wireline network infrastructure plans and designs.
- Delivery of wireless network infrastructure plans and designs.
- Project Management
- Co-ordinates across despaired parties to deliver value.
- Asset Management
- Direct development of team members.
Educational Qualifications & Functional Skills
- Degree in Electrical/Electronic Engineering/Communications Engineering/ Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
- A Master’s Degree in Engineering/MBA would be an added advantage.
- Knowledge or experience with GPON, FTTh, radio and transmission technologies.
- Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc).
- Excellent communication and presentation skills.
- Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
- A CFOT with emphasis on FTTh Technologies certification will be an added advatage. Other certifications in networking and project management would be an added advantage.
Work Experience:
- At least 10 years’ experience within the telecoms space.
- Experience in turnkey microwave radio planning design and build.
- Experience in fiber outside plant (OSP) planning and design lifecycle.
- Should be conversant with building and maintaining wireless networks.
- Competent in the use of computer productivity tools.
- Conversant with the use of GIS and CAD Tools to implement designs.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
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Purpose of the Job
- The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events.
- The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles.
- S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.
Expected Key Results:
- Talent Scoping
- Online & Social Media Platform(s) Management
- Talent Pool & Talent Pipeline Database Management
Educational Qualifications
- BA/B.Sc./HND in Employment/Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum).
Work Experience:
- Minimum of 2 years of proven experience in talent sourcing and acquisition.
- Previous experience developing and executing recruiting marketing and branding strategies.
- Hands-on experience with job screening, hiring practices and talent acquisition.
- Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land,Stack Overflow and Github).
- Strong networking, good references and long relationship with the candidates is essential.
- Experience in the continual development of talent pipelines and sourcing potential candidates.
- Excellent understanding of full cycle recruitment processes.
Functional Skills:
- Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates.
- A working knowledge of human resources functional areas, labor regulations and practices.
- Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce.
- Background and/or understanding of sales acquisition strategy is essential
- Excellent verbal and written communication skills.
- Excellent eye for detail.
- Strong Analytical skills.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Confident
- Resilient
- Drive results
- A self-starter
- Cultivate Innovation
- Ability to optimize work processes
- Nimble Learning
- Ensures Accountability
- Drives Engagement
- Excellent Decision Quality
- Ability to multitask and prioritize daily workload
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Purpose of the Job
- Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.
Expected Key Results
- Develop and build software and applications.
- Ensure feasibility and usefulness of projects.
- Reporting.
Educational Qualifications
- Minimum of 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.
Work Experience:
- Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required.
- Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus.
- Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage.
- Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, ).
- Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
- Experience working with version control systems (Subversion, Git).
Functional Skills:
- Strong system integration skills
- Good understanding of web application development using HTTP REST, software standards, software development life cycle and
- methodologies.
- Knowledge of software development process, quality control, and impact assessment.
- Demonstrated knowledge in mobile platforms, internet technologies and user interface.
Other Requirements:
- Strong team player
- Ability to mentor less experienced engineers
- Solid problem solver
- Ability to quickly learn and apply new tool sets, technology and concepts
- Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
- Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users
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The Team
- The Systems Infrastructure team is charged with delivering top-level and exceptional infrastructure services to the product and technical teams across the organisation.
- These services range from hardware, virtual machines and containers to databases, message queues, load balancers and data storage facilities.
This Role
- As a member of the Systems Infrastructure team, the Systems Infrastructure Enginner oversees the delivering, operating and maintaining of IaaS components, including hypervisors, virtual machines and containers.
- Holders of this role will also be involved in the storage and networking aspects of the private and public cloud environments as required to fulfil their duties.
- This is a DevOps role and will be tasked with the migration of legacy environments into modern, scalable platforms.
Minimum Qualifications
- A background in Engineering, Physics, Computer Science or Mathematics would be really cool.
- Open-minded and adventurous, willing and able to learn on the job and try new things
- Result-oriented with emphasis on quality, performance and stability
- At least two years of experience in systems provisioning and lifecycle management
- Linux (CentOS/Rocky and/or Ubuntu)
- QEMU, Libvirt, KVM, LXC/LXD/Docker
- Kubernetes
- TCP/IP, VLAN (Linux bridging and/or Openvswitch)
- NFS, Ceph, Gluster
- Git, Ansible
- Scripting - Python, Bash
- Database knowledge (SQL, KV, JSON document stores).
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Purpose of the Job
- The GIS Specialist position is a geospatial information data analyst role provides that harvests and analyzes varied large geospatial datasets to gain insight and propose recommendations therefrom.
- The role supports the drive to acquire capability for large scale management and operation of fibre outside and inside plant infrastructure assets through its life cycle of producing both operational and strategic plans and designs, deployment, service provisioning, maintenance and general administration.
- The role will primarily manage specific GIS applications and infrastructure that has been acquired and deployed so that value can continually be derived to support competitive business objectives.
- Develop deep insights into geospatial relationships and dependencies in order to proactively meet customer needs.
Expected Key Results
- Effective GIS operations
- GIS Modeling & Analysis
- GIS working knowledge dissemination
- Incisive GIS-Based Reporting
- Support diverse GIS business application areas
Educational Qualifications & Functional Skills
- Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or related field
- Extensive knowledge and ability to perform a diverse array of complex GIS related work
- Experience with mapping tools such as QGIS and Carto
- Proficiency with database programming languages such as SQL, R and Python
- Experience with GPS measuring tools
- Outstanding quantitative skill set, attention to detail and good problem-solving skills
- Analytical mindset, be able to multitask, think intuitively
- Excellent written and verbal communication
- Good project management skills and possess troubleshooting ability
Work Experience:
- Considerable knowledge and experience of automated mapping and information processing methods and techniques
- Considerable knowledge and experience of the capabilities of automated mapping and geographic information processing systems
- Considerable knowledge and experience of cartographic principles, automated mapping, geographic information system (GIS) database design and structure
- Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
- Considerable knowledge and experience to prepare a variety of correspondence and complex reports
- Considerable experience in using spreadsheet and CAD applications like Microsoft Excel and LibreCalc, AutoCAD and FreeCAD, etc
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- The Visual Designer is responsible for creating eye-catching and professional Graphic, UI/UX & Motion Designs for the retail business by applying global standard artistic and design principles.
- The role requires you to create the concepts, artwork and layouts for all of the division’s digital projects based on design briefs and meetings with stakeholders, solicit for approval of mockups and prototypes and then finally see through to completion, the production of these design projects.
Expected Key Results
- Visual Design
- Graphic Design
- Motion Design
- Brand Design
- UI & UX
- Product Development & Marketing
- Design Research
Educational Qualifications
- A Bachelor’s Degree in Engineering, Computer Science, Visual Arts, Design or related fields (2.2/ Upper Credit minimum).
Work Experience:
- 1 - 3 years of experience as a visual designer or similar.
- Hands-on Experience with creating compelling designs as a Graphics Designer, Visual Designer or Similar.
- Marketing and brand development experience.
- Experience using all elements of graphic design to illustrate business concepts
- Advanced Proficiency in Image & Video Editing Software
- Advanced Proficiency in Adobe Creative Cloud (Majorly Photoshop, Illustrator & InDesign).
- Advanced Proficiency in 2D/3D Animation (with apps such as After Effects) is a plus.
- Advanced Proficiency in UI/UX Apps (Adobe XD & Sketch).
- A creative storyteller with multimedia presentation abilities.
- Knowledge of web programming or scripting languages such as HTML, CSS and JavaScript would be an advantage.
- Proficiency in keeping up with visual design technologies and industry trends.
- Ability to work independently as well as collaborate with cross-functional teams.
Functional Skills:
- A complete portfolio of visual design artworks for various purposes that meet the highest standards of delivery and quality
- Excellent visual, verbal and written communication skills along with presentation and negotiation skills
Other Requirements:
- Creative Thinking
- Artistic Ability
- Active Listening
- Customer Focus
- Tech Savvy
- Action orientation
- Problem Solving
- Cultivate Innovation
- Resilience
- Self-Development
- Nimble Learning
- Excellent Decision Quality
- Time Management Skills
- Collaboration Skills
- Team Oriented
- Organizational Skills
- Stress Management
- Attention to Detail
- Open to Constructive Feedback
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Purpose of the Job
- This role exists to ensure that acquisition, migration, integration and deployment of geospatial data is consistent in meeting set data design standard and ensuring robust relational database design that is consistent and scalable and meets ongoing requirement of the subject matter area application of the Geographic Information System.
Expected Key Results:
- Evolve and deploy geospatial data architecture frameworks
- Evolve and deploy procedures for geospatial data quality assurance and control
- Support diverse GIS business application areas.
Educational Qualifications & Functional Skills
- Bachelor's Degree or higher in Computer Engineering or in a related field such as Computer Science, Engineering, Physics, Mathematics, Operations Research, Information Technology, Management Information Systems, Geographic Information Systems, or Geodetic Sciences.
- In-depth understanding of database structure principles
- Experience with GIS mapping software such as tools such as QGIS, Carto, and ArcGIS is required
- Proficiency with database programming languages such as SQL, R and Python
- Extensive knowledge and ability to perform a diverse array of complex GIS related work will be an added advantage
- Familiarity with any data visualization tools (e.g. Tableau, D3.js and R)
- Proficiency in MS Excel
- Outstanding quantitative and skill set, attention to detail and good problem-solving skills
- Analytical mindset, be able to multitask, think intuitively
- Excellent written and verbal communication.
Work Experience:
- A cumulative proven work experience of at least 5 years as a Data Architect, Data Scientist, Data Analyst or similar role is required.
- Demonstrable experience in data modeling tools is a requirement, for instance, UML.
- Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
- Considerable knowledge and experience of automated mapping and information processing methods and techniques
- Considerable knowledge and experience to prepare a variety of correspondence and complex reports
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- This roles leads and coordinates research and development in geospatial technologies in varied subject matter areas, for instance, the outside plant fibre infrastructure life cycle management, so as to support meeting business and operational performance objectives.
- The roles will be required to produce, and administer databases, perform applications programming, and coordinate projects.
Expected Key Results:
- Provide technical expertise in adopting and applying Geographic Information Systems (GIS) technologies as a competitive edge/advantage
- Evolve and deploy suitable geospatial data models to support life cycle requirements of the outside plant infrastructure
- Lead and direct operational use of Geographic Information Systems (GIS)
- Lead Program and Project Management
- Co-ordinate across disparate parties to deliver value.
- Direct development of team members.
Educational Qualifications & Functional Skills
- Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or other related disciplines.
- A relevant advanced degree or any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, would be an added advantage
- Proficiency with database programming languages such as SQL, R and Python.
- Extensive knowledge and ability to perform a diverse array of complex GIS related work will be an added advantage
- Geography - Knowledge of principles and methods for describing the features of land and built environment, including their physical characteristics, locations, interrelationships, and distribution of potential customers.
- Design - Knowledge of design techniques, tools, and principle involved in production of precision technical plans, blueprints, drawings, and models.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various GIS-driven solutions
- Outstanding quantitative skill set, attention to detail and good problem-solving skills
- Analytical mindset and thinking; be able to multitask, think intuitively, analyze information and use logic to address work-related issues and problems
- Innovation - requires creativity, persistence in the face of obstacles and alternative thinking to develop new ideas for and answers to work-related problems
- Excellent written and verbal communication
Work Experience:
- At least 10 years’ experience in information systems; 3 to 5 years of which experience in the use of GIS technologies and development of relational databases.
- Any demonstrated combination of experience and education, which provides the applicant with the required knowledge and abilities, for instance experience in designing custom applications with relevant programming languages.
- Experience in fiber outside plant (OSP) planning and design lifecycle will be an added advantage.
- Competent in the use of computer productivity tools
- A demonstrated experience in project management will be an added advantage.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Purpose of the Job
- The purpose of this job is to identify staffing needs and monitor recruitment procedures from sourcing to hiring and manage the recruitment team towards identifying, engaging and hiring high potential candidates.
Expected Key Results:
- Talent Forecasting & Strategy
- Talent Acquisition
- Social Media Recruitment
- Stakeholder Experience Management
- Data Analytics & Reporting
- Recruitment Portal Management
- Recruitment Team Management
- Other Tasks Assigned.
Educational Qualifications & Functional Skills
- B.Sc / HND in Human Resources, Social Science, Arts & Humanities and other related field. (2.2 / Upper Credit).
Work Experience:
- 5-7 years’ experience as a Talent Acquisition Specialist
- Demonstrable experience in managing full-cycle recruitment and employer branding initiatives.
- A thorough understanding of Nigerian Labour Law
- Solid understanding of sourcing techniques and tools/ Social Media Recruitment
- Data Analytics Skills
- Excellent Team Management Skills
- Excellent written and verbal communication skills with ability to foster long-tern relationships (with internal teams, external partners and candidates)
- Meticulous, hardworking and goal-driven.
- Analytical Mindset and critical thinking abilities.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Purpose of the Job
- To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.
Expected Key Results:
- Incident Management
- Preventive Maintenance
- Pre-sale Engineering
- Report Management
- Back Office Support
- Project Implementation Management
- Job Completion Certificate
- Inventory Management.
Educational Qualifications & Functional Skills
- Academic: B.Eng Computer Engineering, BEng Electrical Electronics or any IT related Degree. (2.2/ Upper Credit Minimum)
- Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
Work Experience:
- At least 2 years in telecommunications industry
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
Method of Application
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