Job Vacancies at Compugeen Africa

Job Summary

• We are searching for experienced Sales and Marketing to work with our team to develop, execute and maintain marketing strategies to sell all company’s products and services to potential and existing clients.
• To excel in this position, you should be energetic, and intuitive, and you must also be able to identify opportunities and deliver effective strategies to generate sales results.

Roles and Responsibilities

• Execute online and offline marketing initiatives to present and sell company products, services, and solutions to existing and potential clients.
• Securing leads and getting partners for our products and services.
• Identify and propose potential business deals by contacting potential and existing clients via emails, telephones, social media, and visits.
• Develops and maintains sales/marketing materials with current product knowledge.
• Establishes and maintains current client and potential client relationships.
• Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Engage in market research, track trends, and monitor competition.
• Generates periodic marketing and sales report.
• Make recommendations that will lead to revenue generation
• Meet and surpass sales target and commission will apply where the target is exceeded
• Perform other duties as assigned.

Job Requirements

• A recognized Bachelor's Degree in Business, Marketing, Economics or Social Sciences is required
• A Master's Degree or relevant specializing in marketing and business development is a plus.
• 2-3 years experience in sales and record of meeting the target
• Managing products, developing programs, planning strategy, and general management.
• Good presentation skills and Proficient in using Microsoft Office tools (Word, Excel, Outlook, PowerPoint, Project Office)
• Ability to manage a variety of programs and projects
• The ability to work with various levels of stakeholders within and outside the organization
• Detail-oriented and analytical with excellent communication and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Proven work experience as a Marketer is a plus.

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Job Summary

• We are recruiting a customer representative to manage customer queries and complaints. Your duties include taking customers' requests and accurately processing orders, modifications, and escalating complaints across a number of communication channels.
• To excel in this position, you should be energetic, and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
• Assistance with the placement of orders,
• Cooperation with the in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular updates and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.
• Excellent written and verbal communication skills to interact with customers effectively
• Ability to remain calm regardless of customer’s disposition
• Experience as a Client Service/ Customer Representative
• Ability to prioritize duties and perform multiple tasks simultaneously
• Time Management and organizational skills
• Good computer skills.