Customer Representative at Compugeen

Job Summary

• We are recruiting a customer representative to manage customer queries and complaints. Your duties include taking customers' requests and accurately processing orders, modifications, and escalating complaints across a number of communication channels.
• To excel in this position, you should be energetic, and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
• Assistance with the placement of orders,
• Cooperation with the in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular updates and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.
• Excellent written and verbal communication skills to interact with customers effectively
• Ability to remain calm regardless of customer’s disposition
• Experience as a Client Service/ Customer Representative
• Ability to prioritize duties and perform multiple tasks simultaneously
• Time Management and organizational skills
• Good computer skills.