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  • Posted: Dec 1, 2022
    Deadline: Dec 5, 2022
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  • Compugeen is a premier value-added service company and technology solutions provider in Africa, Europe and North America with presence in Nigeria, Kenya, South Africa, Dubai, United Kingdom, United State and Canada. We are a fast- paced global payment company that allows businesses to accept e-commerce, mobile,& point-of-sale payments and help them make payments seamlessly from their accounting system with robust bank reconciliation function. Also we paced to be the leading Cybersecurity Security & Consulting Firm for ERP Solutions in Africa, Europe, Middle East and North America. This enables us to develop innovative industry solutions, security solutions and other various business solutions to meet up with today's technological demand. Compugeen was founded in year 2012, with Headquarter in Dubai, UAE.
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    Customer Representative

    Job Summary

    • We are recruiting a customer representative to manage customer queries and complaints. Your duties include taking customers' requests and accurately processing orders, modifications, and escalating complaints across a number of communication channels.
    • To excel in this position, you should be energetic, and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

    Roles and Responsibilities

    • Responding promptly to customer inquiries.
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Knowing our products inside and out so that you can answer questions adequately.
    • Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
    • Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
    • Assistance with the placement of orders,
    • Cooperation with the in-house team to ascertain proper customer service is being delivered
    • Answering incoming calls regarding service questions, products, billing issues, and general client concerns
    • Regular updates and maintenance of customer’s account
    • Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
    • The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

    Job Requirements

    • Candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.
    • Excellent written and verbal communication skills to interact with customers effectively
    • Ability to remain calm regardless of customer’s disposition
    • Experience as a Client Service/ Customer Representative
    • Ability to prioritize duties and perform multiple tasks simultaneously
    • Time Management and organizational skills
    • Good computer skills.

    Method of Application

    Interested and qualified candidates should send their Applications addressed to "The HR Department" and must include a Cover Letter, CV, and copies of all Academic Certificates in one document to: hr@compugeen.com using the REF:1202 - Marketing and Sales Executive" as the subject of the email.

    Note

    • Applications received after the Application closing date will not be considered.
    • Unsuitable applications will not be acknowledged.

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