Latest Jobs at Stanbic IBTC

To take a strategic approach to develop business opportunities within the Diversified Industries - Healthcare, Industrials, Automobiles, Hospitality & Professional Firms portfolios. The Manager, Specialised Sectors will map out opportunities, formulate strategies and track strategy execution. This role requires gravitas and adaptability to be able to engage at all levels within organizations from the executive leadership level to the lowest level.

Qualifications

• First degree in any field.
• Minimum of 5-10 years’ experience in the banking industry
• Prior experience in business development, sales and/or operations and a track record of achieving sales targets
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies:

• Documenting Facts
• Establishing Rapport
• Generating Ideas
• Examining Information
• Team Working

Technical Competencies:

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis
• Solution Assessment & Validation

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To execute the audit process effectively within relevant stakeholder environments by demonstrating a clear understanding to independently and objectively provide assurance and advice that enables client centric risk management. To review and assess in collaboration with Portfolio Heads, the high-risk areas of the business in order to give assurance to the Audit Committee, Business Executives and Shareholders that good governance practices are in place and internal controls are exercised throughout the financial period.

Key Responsibilities

• Understand annual key risk concerns for the business area as well as industry and latest trends impacting risk and control practices and perform quality and timely issue tracking, validation and reporting of all significant findings.
• Identify and recommend areas of improvement (to accountable process owners) in the control environment of your allocated audit portfolio and other areas of the group.
• Understand detailed business process activities as well as activities performed in enabling functions that support these and report information on emerging trends and potential solutions for addressing control weaknesses, process efficiency challenges or resolving open audit issues.
• Recommend appropriate corrective action and obtain management commitments for correctives actions and record these accurately as agreed.
• Report key issues or audit findings accurately in a succinct, impactful manner, clearly articulate and substantiate materiality or significance of the risk and its impact.

Qualifications

• University Degree
• Professional qualification such as CIA, CISA, CIMA, ACCA, ACA, COBIT or similar 

Experience Required

• 7 years of experience with detailed knowledge of banking systems and procedures, credit, finance, and other relevant business support functions, as well as modern internal auditing practices.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Examining Information
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Audit Project Management
• Audit Report Writing
• IA Data Analysis
• IA Technology Application
• Internal Auditing
• Maintain IA Professional Practices

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• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience:

• Mandarin speaking.
• 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards
• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution