Latest Jobs at MTN Nigeria

Mission/ Core purpose of the Job

The Manager - Commercial FibreCo is responsible for the development of the various FibreCo costing, pricing and operating models for the Bayobab capacity and services portfolio. They will also be responsible for contributing towards the establishment and implementation of the costing and pricing principles and methodologies. The role will ensure that Bayobab improves on revenues streams by enhancing its competitive position in the wholesale business and international carrier relations business (for wholesale customers, OpCos and GEBU demand requirements) while improving its overall margins on new and existing business.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager - Commercial FibreCo will be accountable to achieve the following objectives:

• Develop the strategy for optimizing and managing costing framework for Bayobab capacity across Fibreco’s.
• Develop and implement costing principles that will be applied to set the prices and other charges including price caps, price guidelines and other price controls for the various products
• Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international services by developing relationships with 3rd party suppliers and partners in the FibreCo markets
• Derive the pricing principles based on market trends and market analysis for price benchmarking purposes in order to maintain relevant price books.
• Align with the various internal teams, particularly the tax and compliance teams in order to manage issues relating to withholding taxes, transfer pricing and ensure full alignment to group policy.
• Identify the Bayobab submarine connectivity costs and pricing by analyzing the competitive environment from a global perspective and collating inputs from the Fibreco’s on competitive offers received for international connectivity
• Gather OpCo’s terrestrial connectivity costing inputs, with focus on the wholesale components for backhaul and last mile from the cable landing stations
• Support in the sourcing of 3rd party connectivity when required, ensuring to meet the target price and quality requirements
• Provide support to the product management teams on product development and pricing as relates to multi-OpCo and Fibreco infrastructure 
• Ensure connectivity sourcing deals afford optimal benefit to Bayobab and MTN’s clients, considering price, quality, SLAs and speed of delivery

Role Deliverables

• Operating Model framework for Bayobab capacity and services
• Costing and pricing strategy of wholesale fixed connectivity solutions (subsea and terrestrial)
• Support the pricing methodologies for Fibreco’s, Opcos and External partners for all connectivity services
• Initiate and support Initiatives to improve margins on new and existing services
• Regular market analysis and price benchmarking in order to maintain relevant price books
• Constant engagement with Tax and Finance to ensure full compliance on group policies

Role Dependencies

• Bayobab Fibreco, Presales, Product, Planning, Technical and Finance teams
• Bayobab OpCo and Group Enterprise demand management teams

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (Commerce, BBA, Engineering or Business Science) 
• Post graduate qualification MBA/Masters (Commerce, Engineering, Science) preferred 
• English, French and Arabic (as advantage)

Experience:

• 5+ years relevant cost modelling and pricing experience in the fixed line international telecommunication industry preferably in carrier business with a good technical understanding as well.

Competencies:

• Able to work effectively with multiple stakeholders in a multi-cultural environment
• Strong analytical skills to adequately anticipate demand & provide recommendations for decision making
• A working knowledge of business practices
• Knowledge of risk management and business development
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Strong computer literacy (Particularly Excel / Word /PowerPoint / Visio as well as Salesforce)
• Understanding the connectivity infrastructure wholesales landscape with a focus on emerging markets

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Mission:

• To efficiently manage and coordinate performance reporting and financial analysis activities within the Fixed Broadband division, align efforts towards achieving revenue, subscriber, and non-financial KPIs.
• Provide expertise in financial modeling, data visualization, and business performance reporting to support Fixed Broadband Sales, Fibre Development, and Customer Management in meeting their financial goals.
• Collect, analyze, interpret, and summarize complex data in the preparation and generation of statistical and analytical reports to provide intelligence to guide Fixed Broadband in making informed decisions. 

Description:

• Develop and automate Fixed broadband business reports (standard reports, visualizations, and dashboards); derive business intelligence and insights from internal sources to inform better decision-making.
• Prepare regular management and dashboard reports to provide insight into Fixed broadband KPIs, metrics, financials, non-financials, and other performance areas to support decision-making.
• Monitor and prepare trend analysis, graphs, and variance analysis to support the development of strategies and initiatives that deliver on organizational objectives.
• Propose process efficiencies for data analysis, content, consistency, and intelligence to maximize display and data quality assurance.
• Perform variance analysis on projects within the fixed broadband division.
• Produce analysis and business intelligence for Fixed broadband by utilizing various tools and drawing on proven proficiency and experience (including all aspects of the architecture of cube/report design, creation, etc.).
• Provide management with fact-based, business-oriented, actionable insights to facilitate informed decision-making.
• Validation and control of revenue reports.
• Provide and articulate an understanding of secondary data sources and knowledge of the interoperability of data sources.
• Assist in the identification and mitigation of risks that may impact the business and provide scenarios to achieve the most favorable financial returns.
• Generate periodic product performance assessment reports and reviews.
• Provide micro- and macro-environmental insights (economic factors, competitor analysis, etc.) and effective recommendations to drive revenue growth and mitigate identified risks.
• Manage periodic data queries, extraction, validation, and reporting processes.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Education:

• Bachelor’s degree in Computer Science, Mathematics, Information systems management, or related fields
• Fluent English

Experience:

3–7 years of working experience, which includes;

• 2 years’ experience in the area of data science, analytics, business systems, business intelligence, and any related discipline.
• 2 years minimum within the Telco environment
• Experience as a business performance analyst.
• Strong talent for drawing conclusions and recommendations from complex data sets
• Proven experience in business intelligence tools (Oracle, SAS, Business Objects, DB2, etc.)
• Experience in data warehousing and dataflow structure within telecoms industry is desirable. 

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Mission:

• To manage the Enterprise Risk Management initiatives and to ensure the implementation of risk management best practices by analyzing current and potential risks and reporting on risk exposures and prevention strategies for the business.

Description:

• Ensure ongoing risk identification, assessment, and reporting to the stakeholders; and eGRC, the risk management system or tool, is implemented and fully utilized to automate the risk management process within MTN Nigeria.
• Analyze the long-term implications of actions on the viability of the business from a broad perspective and the impact of solutions on other areas of the business, as well as the interdependency of units.
• Drive best practices, continuous improvement, and innovation at the process and procedure level within the Risk Management and Compliance division, as well as utilize appropriate models for analyzing potential risks to the business, taking a 360-degree view of the organization's risk profile.
• Construct, implement, and fine-tune methods, processes, and systems to enhance effectiveness, meet organizational goals, and ensure the implementation and maintenance of enterprise risk management policies and procedures.
• Provide input into the development of risk management policies and procedures; benchmark local and international risk management best practices and strategies; and analyze local conditions as well as competitor activity to create a competitive advantage.
• Provide input into the development of plans for the roll-out of Risk Management in conjunction with the business units across MTNN, in alignment with the group risk management framework, and the implementation of improvements to risk management capabilities within business units in MTNN.
• Align operational targets with business strategy and assist the Senior Manager, Enterprise Risk Management, in establishing and implementing structures to comply with the Group Risk Management Framework in conjunction with the business units across MTNN.
• Generate and submit reports to the Risk Management and Compliance Committee on a quarterly basis, and ensure the preparation of risk management reports for stakeholders when required.

Education:

• First degree in a related discipline
• Fluent in English
• A qualified Chartered Accountant (ACCA or ACA) would be an added advantage.

Experience:

6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization.
• financial experience in Business Risk or Auditing 
• A strong background in managing business risk in fast-moving industries (i.e., telecommunications)

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Mission:

• Develop the best project models for effective project management for running core projects in MTN Nigeria as it relates to network implementation.
• Maintain a sound working relationship between the project implementation team and all associated parties, within and outside MTN.

Description:

• Track and monitor the project budget and ensure spending remains within limits, as well as minimize inventory costs, bordering basically on the impairment of fibre materials.
• Develop and maintain a detailed project schedule and provide project support.
• Evaluate project requirements and coordinate resources according to the project plan.
• Stakeholder management and the ability to collaborate with internal teams, vendors, and clients effectively
• Track project changes and update the site-based schedule as agreed with the Implementation Manager.
• Track and follow up on project deliverables.
• Support in raising demands, oracle system material requests, and movement.
• Support the PM with team deliverables and project assignments.
• Coordinate and supervise the installation of core and access nodes across all MTN switching and data centers.
• Organize and hold stakeholder engagement meetings, as well as track action points and minutes.
• Ensure projects are financially closed within the financial year.
• Ensure that all switch installations meet MTN quality and international standards, such as ITU recommendations.
• Oversee and coordinate all technical activities, and administrative documentation is recorded and available for business use.
• Project planning, scheduling, and execution.
• Drive power and space readiness to ensure projects are delivered within schedule.

Education:

• First degree in Electrical/Electronics/ Communication Engineering.
• Fluent in English

Experience:

3–7 years’ experience in an area of specialization related to telecom.

• Experience working in a medium organization.
• Excellent knowledge of installation and work in a switch or data center environment.
• Good analytical and logical approach to solving problems.
• Good knowledge and understanding of mobile communications technologies, networks, and services.
• Good communication skills for reporting and presenting.
• Excellent at sharing and imparting knowledge to others.
• Ability to suggest solutions to application’s problem. Work with vendors at arriving and implementing solutions identified.
• Ability to work under pressure to produce positive results.

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Mission:

• Responsible for developing, implementing, and managing innovative mobile data propositions to drive data customer acquisition, retention, and revenue growth in Nigeria's highly dynamic and competitive telecom market.
• Develop compelling data offerings that meet the evolving needs of MTNN's diverse customer base while staying ahead of market trends and competitors.

Description:

• Develop and execute the mobile data proposition strategy aligned with the overall business objectives and market dynamics.
• Conduct market research and analysis to identify customer needs, preferences, and trends related to mobile data usage.
• Collaborate with cross-functional teams, including Masterbrand, product development, sales, regulatory, legal, and network operations, to design and launch data-driven products and services that differentiate MTN.
• Lead the development of pricing strategies, packaging, and promotions for mobile data offerings to maximize revenue and market share.
• Monitor and analyze key performance indicators (KPIs) related to mobile data usage, revenue, and customer satisfaction, and develop action plans to address any performance gaps.
• Stay abreast of industry trends, regulatory changes, and the competitive landscape to anticipate market shifts and adjust the data proposition strategy accordingly.
• Build and maintain relationships with key partners, vendors, and industry stakeholders to support the development and delivery of innovative data solutions.
• Provide leadership, coaching, and mentorship to the mobile data team, fostering a culture of collaboration, accountability, and continuous improvement.
• Drive customer engagement and retention initiatives through targeted messaging, campaigns, and personalized experiences leveraging mobile data offerings.
• Ensure compliance with regulatory requirements and industry best practices related to mobile data services and pricing.

Education:

• Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field.
• An MBA or relevant advanced degree is a plus.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• Proven track record of at least 5 years in product management, marketing, or strategy roles within the telecom industry, with a focus on mobile data services.
• Strong understanding of mobile technology, data networks, and emerging trends in mobile data usage.
• Demonstrated experience in developing and launching successful mobile data propositions, preferably in a highly competitive market.
• Strategic thinker with excellent analytical and problem-solving skills, capable of translating market insights into actionable plans.
• Effective leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve common goals.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
• Results-oriented mindset with a focus on driving business impact and delivering measurable results.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

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Mission:

• Create and drive the overarching voice proposition strategy for MTN Nigeria to drive sustainable and profitable market volume and value growth for MTN Nigeria.
• Lead consumer strategy for the voice proposition roadmap and integrate go-to-market strategy to drive customer, market share, and commercial growth.

Description:

• Coordinate competition intelligence monitoring and escalations on price floor contravention and non-compliance with industry practices.
• Monitor and analyze market insights and trends for inputs into the development of new voice propositions. 
• Formulate consumer marketing strategies and initiatives that will ensure relevant brand positioning and broaden brand appeal to the voice-using segment.
• Define research requirements for capturing key consumer, market, trend, and competitive insights, and use key findings, conclusions, and indicated actions from the qualitative and quantitative consumer and customer research to provide recommendations to drive business performance and stay ahead of competition.
• Manage any issues, risks, and concerns with the delivery of the voice propositions, working cross-functionally and closely with the frontline teams and other stakeholders as necessary to resolve and track these to completion.
• Evaluate new opportunities for expansion and revenue growth, and develop creative and innovative approaches to drive sustainable growth in the mass market space.
• Continuously identify, review, and monitor the demographic profiles of the consumer segment.
• Provide delivery and performance tracking support to the department and management.
• Identify opportunities and leverage MTN Nigeria’s voice propositions to take advantage of such opportunities.
• Initiate, contribute to, and manage the development of relevant advertising and communication concepts to drive understanding of voice propositions and achieve business objectives.

Education:

• First degree in Marketing, Social Sciences, or related discipline.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving telecom landscape.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• 3 years’ experience in an area of specialization and managing products.
• Experience in collaborating with and influencing both internal and external stakeholders.
• A good understanding of systems, networks, and mobile applications.
• Hands-on product management and development experience, including defining, launching, and optimizing products and services.
• Good understanding of new trends and technologies.
• Experience in building differentiated customer value propositions and product value propositions.
• Ability to present compelling business cases for investment in new product and service development.
• Demonstrated project management experience and excellence in driving cross-functional projects with multiple stakeholders.
• Proven success in delivering complex products and services in a high-growth environment.
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• Experience working in a medium- to large organization.
• Experience in marketing within telecoms or FMCG.
• Experience working on web and mobile platforms.

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Mission:

• Overseeing comprehensive product testing to ensure quality standards, regulatory compliance, and customer satisfaction, while proactively identifying and mitigating risks to maintain product integrity.
• Enhancing testing efficiency and product quality through continuous improvement of testing processes, methodologies, and resource management, ensuring alignment with project timelines and budgets.
• Fostering collaboration across development, quality assurance, and other key stakeholders to align on testing strategies and objectives and providing insights into product readiness for release based on in-depth analysis.

Description:

• Providing leadership and direction to the testing team, including setting clear goals, defining roles and responsibilities, and fostering a collaborative and supportive team environment.
• Managing testing resources such as personnel, tools, and infrastructure to ensure efficient and effective testing operations, including resource allocation, scheduling, and utilization.
• Developing comprehensive test plans that outline testing objectives, scope, methodologies, resources, and timelines for each project or release.
• Working with the testing team to design and develop test cases, scenarios, and scripts that cover all functional and non-functional requirements of the product.
• Overseeing the execution of test cases and scenarios, ensuring that testing activities are conducted according to the defined test plans and methodologies.
• Managing the defect lifecycle, including defect identification, logging, prioritization, assignment, tracking, resolution, and verification.
• Identifying opportunities for test automation and working with the testing team to develop, implement, and maintain automated test scripts and frameworks to increase testing efficiency and coverage.
• Coordinating the setup and maintenance of test environments, including hardware, software, and configurations, to ensure they accurately simulate production environments.
• Establishing and monitoring key performance indicators (KPIs) and metrics to track testing progress, defect trends, test coverage, and other relevant quality metrics. Providing regular reports and updates to stakeholders on testing status and outcomes.
• Driving continuous improvement initiatives within the testing team, including process enhancements, tool optimizations, skills development, and lessons learned sessions to enhance testing effectiveness and efficiency over time.
• Identifying, assessing, and mitigating risks related to product quality and testing activities, including proactively addressing potential issues that may impact project timelines or deliverables.
• Facilitating communication and collaboration between cross-functional teams, including development, QA, product management, and customer support, to ensure alignment on testing objectives, priorities, and outcomes.
• Ensuring that testing processes, procedures, test plans, test cases, and other relevant documentation are created, maintained, and updated as needed to support project requirements and quality standards.
• Providing training, coaching, and mentoring to testing team members to enhance their skills, knowledge, and capabilities in software testing methodologies, tools, and technologies.
• Keeping the end-user in mind throughout the testing process, gathering feedback, and incorporating customer perspectives into testing activities to ensure that products meet or exceed customer expectations and satisfaction.

Education:

• A bachelor's degree in computer science, engineering, information technology, or a related field.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• At least 5-7 years of experience in product development, product testing, quality assurance, or related roles, with progressively increasing levels of responsibility.
• Proficiency in software testing methodologies, tools, and techniques, as well as familiarity with programming languages, databases, and testing frameworks. Knowledge of automation testing tools and techniques is often required.
• Strong leadership and management skills, including the ability to motivate and mentor team members, facilitate collaboration, and resolve conflicts effectively.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders, present findings and recommendations, and facilitate discussions.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze root causes, and develop effective solutions in a fast-paced environment.
• Exceptional attention to detail and accuracy, with the ability to meticulously review and analyze testing results, documentation, and requirements.
• Proficiency in project management methodologies and tools, with the ability to plan, organize, and prioritize testing activities, allocate resources effectively, and manage timelines and budgets.
• Familiarity with the industry standards, best practices, and regulatory requirements relevant to the products being tested, such as ISO standards.

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Mission:

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

Description:

• Market MTN products and services to current and potential customers.
• Perform the necessary system transactions related to customer requests. 
• Use organization and time management tools to track cases and meet turn-around times and other required metrics.
• Maintain integrity in managing subscriber data and information.
• Identify and report on customer-impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN. 
• Escalate and route customer issues to the relevant process operators.
• Verify the correct cash amounts are paid.
• Perform software installation and configuration requests.
• Perform the incidence escalation process in compliance with laid-down policies and procedures.
• Collect and book-in customer phones for warranty repairs.
• Communicate credit status to customers.
• Identify problematic invoices proactively and promptly notify the billing division.

Education:

• First Degree in any related field
• Fluent in English 

Experience:

3-7 years' experience, which includes

• Experience working with others.
• Experience working in a medium-organization
• Experience in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)