Jobs at Brilliant Performance Solutions Limited

Job Summary

• Our client operates Service Apartments within Ogba and currently requires the services of a professional Manager who has previous experience in managing Service Apartments.
• This person will oversee the activities of the other employees as well as undertake marketing activities to ensure that targets are met.
• The ideal person must have not less than 7 years’ experience some of which must be on managing Service apartments.

Job Responsibilities
They include:

• Manage daily activities of an entire apartment complex (common areas, property, residents, employees, etc.)
• Evaluate and determine resident’s eligibility for housing
• Maintain and develop positive relationships with occupants
• Provide timely, courteous, and professional service to residents
• Maintain daily records of residents’ compliance with management policies
• Provide accurate and timely monthly reports to owners
• Ensure prompt response to resident concerns
• Establish, maintain, and update policies and procedures for each management department
• Ensure the maintenance of all apartments
• Maintain an updated inventory
• Maintain a high level of professional appearance
• Initiate, implement, and evaluate new staffing, training, and evaluation procedures
• Promote a positive employee culture
• Recruit, select, train, and evaluate employees
• Improve employee relations
• Assist in recruiting, training, and developing team members for assigned communities
• Manage marketing, leasing, and resident services staff, including scheduling, performance reviews, and salary reviews
• Implement policies and procedures and maintain appropriate records; ensure compliance with all applicable laws and regulations
• Promote positive resident relations with excellent customer service, while providing the highest level of personalized service
• Ensure that projects are completed on schedule
• Encourage resident involvement in community activities
• Promote business by personal contact.

Requirements dnd Skills

• Bachelor’s Degree in business or a related field
• 5+ years’ proven experience in managing an apartment community
• Excellent communication, analytical, and problem-solving skills
• Excellent organizational skills
• Ability to prioritize and organize work while handling multiple tasks
• Demonstrated ability to effectively lead.

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Job Summary

• Our client operates a top notched Service Apartments at Ogba Lagos and currently requires the services of a skillful and professional Receptionist with a minimum of 3 years’ experience in the hospitality Industry.
• This person must be very good with the use of computer and relevant software applications used in the hospitality Industry.
• Previous experience will be an advantage.

Job Responsibilites
The job responsibilities for this position are as follows
Day-to-day duties:

• Check-in and check-out guests to the company standards.
• Provide keys, show guests to rooms
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property
• Ensuring billing is correctly carried out to the hotel standards.

Requirements

• Excellent customer service skills with a positive outlook and a ‘can-do’ attitude
• Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred
• Self-motivated with a willingness to learn
• Excellent written and spoken English
• Flexible with working hours
• Ability to work under pressure and excellent team player
• Track record of accuracy and attention to detail
• Good Word and Excel ability
• Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantage
• Team player.