Jobs at FoliXx Hospitality

Job Description

• The Maintenance Coordinator will oversee the maintenance, repairs, and overall upkeep of our facilities, ensuring smooth operations and compliance with safety standards.
• This role requires excellent organizational skills, hands-on technical knowledge, and the ability to manage maintenance schedules, vendors, and budgets effectively.

Responsibilities

• Maintenance Oversight: Supervise and coordinate maintenance activities for all facilities, including HVAC, electrical, plumbing, and equipment.
• Preventative Maintenance: Develop and implement preventive maintenance schedules to reduce downtime and improve efficiency.
• Repairs: Ensure timely response to maintenance requests and address repairs effectively.
• Vendor Management: Coordinate with external contractors and suppliers, negotiate contracts, and ensure quality service delivery.
• Inventory Control: Maintain records of maintenance supplies and ensure adequate stock levels for tools and spare parts.
• Budgeting: Assist in preparing and managing the maintenance budget while ensuring cost-effectiveness.
• Safety Compliance: Enforce adherence to health and safety regulations and maintain compliance with building codes.
• Documentation: Keep detailed records of maintenance activities, inspections, and repairs for auditing purposes.

Qualifications

• Education: High school diploma or equivalent; technical certification in maintenance or a related field is a plus.
• Experience: 3+ years in a maintenance or facilities coordination role, preferably in the hospitality industry.

Skills:

• Strong organizational and time-management abilities.
• Technical knowledge in facility maintenance (HVAC, electrical, plumbing).
• Proficient in using maintenance management software.
• Excellent communication and negotiation skills.
• Ability to lead a team and work under minimal supervision.
   

Salary
N150,000 - N200,000 / Month.

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Work Mode: On-site, 6 days a week with one day off

Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.
• Product Knowledge: Stay updated on products, services, and company policies to provide accurate information.
• Feedback Handling: Record and escalate customer feedback and complaints for continuous improvement.
• Relationship Building: Foster trust and build long-term relationships with customers.
• Record Keeping: Document all interactions and transactions in the customer relationship management (CRM) system.

Qualifications and Skills

• Education: High School Diploma or equivalent; a degree in a related field is a plus.
• Experience: 1-2 years of customer service experience preferred but not required.
• Technical Skills: Proficient in MS Office and CRM tools.
• Soft Skills: Excellent communication, active listening, and problem-solving skills.
• Attributes: Patient, empathetic, and able to work in a fast-paced environment.

Key Performance Indicators (KPIs)

• Response time to customer inquiries.
• First contact resolution rate.
• Customer satisfaction scores (CSAT).
• Adherence to service level agreements (SLAs).

What We Offer

• HMO
• Subsidised staff meal
• 13th Month
• A supportive and collaborative team culture.

Job Type: Full-time

Pay: ₦80,000.00 - ₦105,000.00 per month

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• National Diploma (Required)

Experience:

• Customer Service: 1 year (Required)