Customer Service Representative at FoliXx Hospitality

Work Mode: On-site, 6 days a week with one day off

Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.
• Product Knowledge: Stay updated on products, services, and company policies to provide accurate information.
• Feedback Handling: Record and escalate customer feedback and complaints for continuous improvement.
• Relationship Building: Foster trust and build long-term relationships with customers.
• Record Keeping: Document all interactions and transactions in the customer relationship management (CRM) system.

Qualifications and Skills

• Education: High School Diploma or equivalent; a degree in a related field is a plus.
• Experience: 1-2 years of customer service experience preferred but not required.
• Technical Skills: Proficient in MS Office and CRM tools.
• Soft Skills: Excellent communication, active listening, and problem-solving skills.
• Attributes: Patient, empathetic, and able to work in a fast-paced environment.

Key Performance Indicators (KPIs)

• Response time to customer inquiries.
• First contact resolution rate.
• Customer satisfaction scores (CSAT).
• Adherence to service level agreements (SLAs).

What We Offer

• HMO
• Subsidised staff meal
• 13th Month
• A supportive and collaborative team culture.

Job Type: Full-time

Pay: ₦80,000.00 - ₦105,000.00 per month

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• National Diploma (Required)

Experience:

• Customer Service: 1 year (Required)