Jobs at West Africa Vocational Education (WAVE)

Job Description:

• Our client, an on-demand alcohol delivery service, that caters to the lovers of fine wines and spirits, is looking to hire a Logistic Officer to process orders and fulfilment, manage the product platforms and manage the operations of the organisation.

Responsibilities:

• Manage and update product listings on various e-commerce platforms.
• Coordinate and oversee online sales operations for the bar business.
• Ensure timely and accurate processing of customer orders and deliveries.
• Monitor and manage inventory levels to prevent stock-outs and overstock situations.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Work closely with logistics partners to optimise delivery processes and minimise shipping costs.

Qualifications:

• Minimum degree of OND
• Proven experience in e-commerce operations, preferably in the food and beverage industry.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficient in using e-commerce platforms and inventory management systems.
• Familiarity with digital marketing concepts and strategies.
• Attention to detail and a commitment to delivering high-quality service.

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Position Overview:

• Our client, a leading fashion brand here in Lagos, is looking to hire a HR and Administration in the fashion industry.
• You will be a key player in maintaining a positive workplace culture, managing HR functions, and ensuring seamless administrative operations.
• This role requires a keen understanding of the fashion industry and the ability to navigate its unique challenges.

Key Responsibilities:

• Lead talent acquisition efforts for creative roles, collaborating with hiring managers to attract top-tier candidates.
• Manage onboarding processes, including orientation programs tailored to the fashion industry.
• Develop and implement employee engagement initiatives to foster a vibrant and collaborative workplace.
• Stay updated on industry trends to provide tailored training and development opportunities for fashion-focused skill sets.
• Administer compensation and benefits programs, ensuring alignment with industry standards.
• Manage relationships with fashion vendors and service providers.

Qualifications:

• Bachelor's degree in Human Resources, Fashion Management, or related field.
• Minimum of 4 years.
• Proven experience in HR and administration roles within the fashion industry.
• Understanding of fashion industry trends, creative processes, and talent dynamics.
• Strong organizational and multitasking abilities, with an eye for detail.
• Excellent interpersonal and communication skills.
• Proficient in MS Office and HR software systems relevant to the fashion industry.
• Passion for the fashion industry and a creative mindset.

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Position Overview:

• Our client, who provides families with quality fun and educative toys, games and play experiences, is seeking a dedicated and customer-focused individual to join our Customer Service team.
• As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
• The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products/services, pricing, and promotions.
• Resolve customer issues and complaints effectively, ensuring a positive resolution.
• Keep accurate records of customer interactions, transactions, and feedback.
• Stay informed about company products/services, policies, and industry trends.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications:

• Minimum of HND.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team and collaborate with cross-functional teams.
• Empathy and patience in dealing with customer inquiries and concerns.

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Position Overview:

• Our client, an ice cream parlour, is looking for a Sales Representative personnel.
• You will play a key role in providing excellent customer service, promoting our delicious ice cream products, and ensuring a positive and enjoyable atmosphere for our patrons.

Key Responsibilities:

• To be able craft ice cream and willing to learn
• Greet and assist customers with enthusiasm, creating a welcoming and friendly atmosphere.
• Provide detailed information about ice cream flavours, toppings, and specials to help customers make informed choices.
• Take and prepare customer orders accurately and efficiently.
• Operate cash registers and handle transactions with a high level of accuracy.
• Maintain a clean and organised work area, including the serving counter and dining area.
• Monitor and restock inventory to ensure product availability.
• Address customer inquiries and resolve any concerns or issues promptly.

Qualifications:

• Previous experience in a customer service or sales role is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Enthusiastic and passionate about delivering exceptional customer experiences.
• Basic math skills for handling transactions and providing correct change.