Customer Service / Sale Representative at West Africa Vocational Education (WAVE)

Position Overview:

• Our client, who provides families with quality fun and educative toys, games and play experiences, is seeking a dedicated and customer-focused individual to join our Customer Service team.
• As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
• The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products/services, pricing, and promotions.
• Resolve customer issues and complaints effectively, ensuring a positive resolution.
• Keep accurate records of customer interactions, transactions, and feedback.
• Stay informed about company products/services, policies, and industry trends.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications:

• Minimum of HND.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team and collaborate with cross-functional teams.
• Empathy and patience in dealing with customer inquiries and concerns.