Latest Vacancies at STRESERT SERVICES LIMITED

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Locations: Victoria Island

Job Summary:
The hired candidate will act as the first point of contact on behalf of the company, Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Dealing with compliant tactfully, calmly and politely
• Reporting and documenting issues for resolutions.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Any other duty as assigned from time to time.

Qualifications, Competences & Skills Required

• Minimum of HND/BSc. in any discipline.
• Minimum of one year as a Receptionist
• Experience in Banking operations will be an added advantage
• Must be between 25 and 30 years of age
• Must possess Telephone Skills, Listening & verbal Communication Skills, Microsoft Office Skills, Professionalism, Customer Focus, Informing Others, Handles Pressure.
• Must be willing to move around the company branches – (Ikeja) & (Victoria Island).

Salary

Monthly Take Home– N82,000

Method of Application

Applicants who meet the requirements listed above should forward their CVs with passport photograph to ‘outsourcing@stresert.com’ using position apply for as subject of the mail.

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Job Summary

We are currently seeking to hire a skilled, experienced Management Consultant on behalf of our client who is in the Management Consulting space. In this position, you will provide and document a thorough analysis of each business situation to deliver a fresh perspective to the client’s team. We are looking for a natural communicator who can gain consensus, be accurate, understandable and provide actionable suggestions to guide our client’s business to be more functional, more successful, and to raise high standards across the company.

Reporting Line: COO

Location – Yaba, Lagos

Duties & Responsibilities

• Offer advisory services to the organization’s business clients in specialized areas such as strategy, governance, organization design, strategic operations, finance, risk management, digital transformation, information technology, organizational change management, human resources, etc.
• Outline the scope of the work and identify and map out schedules, milestones, and required resources to meet the project objectives
• Conduct in-depth research and analysis and then provides an unbiased opinion and perspective on difficult matters and complex business problems and issues.
• Work directly with senior leadership and internal project teams to deliver hands-on project management and leadership consulting to include project implementation, execution and measurement.
• Have periodic meetings with clients to analyze, review and re-strategize provided solutions
• Proffer strategies to Improve business performance, create value and maximize growth
• Make these strategy recommendations through in-person professional presentations, orally or in writing
• Making recommendations for improvement, using computer models to test them and presenting findings to client
• Implementing agreed solutions
• Discuss, provide feedback and follow up with Management to make sure the recommendations for changes are working

Skills & Competencies

• Significant work experience as a Management/Human Resources/Business Consultant
• Proven experience in project management of large multi-phase projects
• Strong working knowledge of business management best practices
• Solid knowledge of data analysis, research techniques and business analysis tools
• Familiarity with common business software, project management programs and IT systems
• Able to develop and present detailed, actionable proposals and plans
• Impeccable organizational skills
• Aptitude for analytical and creative thinking
• Excellent listening skills with an ability to communicate with professionals in various disciplines

Requirements

• An HND /Bachelors' degree
• Possess at least 4 years’ work experience in Business/Management Consulting, Business Analysis, HR Operations, Business Process Outsourcing, etc.
• Coursework in Business Administration, Finance or Economics is a strong plus
• Ability to back up work experience by highlighting previous lucrative project (s) handled.

Salary:

Attractive and negotiable

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StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Location: Victoria Island

Job Summary

We are searching for an organized, attentive Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.

Duties and Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Accept cash and checks for deposit and check accuracy of deposit slip
• Process cash withdrawals
• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Receive and verify loan payments, mortgage payments and utility bill payments
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank related products and services.
• Attempt to resolve issues and problems with customer's accounts
• Explain, advise on and promote bank products and services to customers
• Ensure compliance with all internal controls and established policies and procedures

·         Perform other tasks as assigned.

Education and Experience

• Candidates with OND qualification only.
• 1-2 years of experience as a teller or in a related field preferred
• some clerical, administrative, cash handling, sales or customer service experience preferred
• Knowledge of customer service principles
• Ability to use Microsoft Office products

Key Skills and Competencies

• strong numerical ability
• good listening and communication skills
• customer service orientation
• accuracy and attention to detail
• time management
• problem solving
• honesty and integrity
• teamwork
• stress tolerance

Salary

Monthly Take Home– N65,000

Method of Application

Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘TELLER’ as subject of the mail

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StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Title: Customer Service

Location: Victoria Island

Job Summary

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND qualification only.

Salary

Monthly Take Home– N65,000

Method of Application

Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘CSR-21’ as subject of the mail.

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StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Location: Victoria Island

Job Overview

The job holder will be responsible for supporting the business by handling customers’ complaints, responding to their inquiries and resolving issues on basic banking services. Provide assistance to customers through account opening and maintenance, information on the Bank’s products and services, as well as ensuring timely and exceptional service delivery in order to delight customers

Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
• Sell the Bank’s products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.

Qualifications, Competences & Skills Required

• Minimum of HND/BSc. in any discipline.
• Experience in Banking operations for at least 2 years will be an added advantage
• Must be between 25 and 30 years of age
• Must be willing to move around the company branches – (Ikeja) & (Victoria Island).
• Must be proficient in the use of the computer system (Microsoft office suite), Customer service skills, Attention to Details, Strong Verbal and Written Communication skills, Problem Solving Skills and Interpersonal Skills

Salary

Monthly Take Home– N82,000         
Method of Application

Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using the job title as subject of the mail.

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Our client, a foremost printing and corporate support service providers in Nigeria  and Africa, is currently looking to hire a Business Development Executive to join her team and help achieve the company’s marketing objectives.

Location: Sabo, Yaba

Job Summary

The business development executive will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Duties and Responsibilities

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

Requirements and Qualifications

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to communicate with C-Level Executives professionally and confidently
• Degree in marketing, business administration, or similar.
• 3-4 years related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently or as an active member of a team

Salary

Attractive and negotiable

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StreSERT Services Limited - Our client is a member of a group of companies licensed and well established in Insurance services. The Company offers life and non-life insurance products and services to individuals and institutions across Nigeria whilst also offering asset/investment management services, medical insurance solutions and pension fund administration through its three subsidiaries.

We are recruiting on behalf of our client to fill the position below:

Job Title: Sales Advisor

Locations: Abeokuta, Lagos, Abuja, Ilorin Port Harcourt, Ibadan, Uyo, Enugu, Benin, Minna, Kaduna, Kano

Responsibilities (Marketing/Sales)

• Develop base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
• Determine clients’ particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
• Sales/marketing of the different insurance product & services.
• Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
• Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs.
• Planning persuasive approaches and pitches that will convince potential clients to do business with the organization.

Job expectations:                      

• To improve the organization’s market position and achieve financial growth by getting new clients and retaining them.
• To builds key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
• To manage existing clients and ensure they stay satisfied and positive.

Requirements                 

• Minimum of first Degree in Insurance or other relevant fields.
• NYSC certification
• National Diploma in Insurance or other relevant fields and should be 28 years and above
• Strong client relationship management and development aptitude.
• Solid interpersonal/presentation skills.
• Proficient in English communication, Prospecting, Analysis skill.
• Must be self-motivated, ready to achieve, hungry to change status and build own network in selling insurance and other personal finance products to family, contacts and network.
• Proven ability to work independently.
• High level of emotional intelligence.
• Minimum of 2 - 3 years related sales/marketing experience.
• Ideal candidates should be 26 years and above.
• Suitable understanding of financial services industry with a basic understanding of insurance policies
• Previous marketing/sales experience is an added advantage
• Must be interested in a building a long-term career in sales
• Computer literacy
• This is not a tenured contract; the hired candidates have the opportunity to work with the organization as long as they may wish.

Character Traits:

• Passionate about sales/marketing and customer service
• Entrepreneurial Mindset (Ability to grow the business)
• Confident and charismatic
• Respectful
• Positive/upbeat attitude
• Reliable
• Persistent
• Have a sense of urgency about the job
• Proactive and knows how to take initiative

Value Proposition

• Base pay is N37, 000.00 per month+ commission which is tied to every transaction booked by the PSS (without a broker intermediary).
• Quarterly and Annual Bonus for set thresholds based on levels.
• Career path to move up the ladder is strictly based on performance.
• Base pay increases based on level within the career path.
• Once confirmed, you will be entitled to health care insurance which includes spouse and 4 children.
• There’s opportunity to become business owner in the future supported by the company through the Franchise programme.

• Empowerment through relevant technical and soft skill trainings.

How to Apply
Interested and qualified candidates should forward their CV to: outsourcing@stresert.com using “PSS_LOCATION” e.g "PSS_ABEOKUTA" as the subject of the application.