Latest Vacancies at GVA Partners

Our client requires the service of highly skilled IT Service Desk Engineers at mid (6) and senior (6) levels. The primary objective of the role is to provide the first-time resolution.

Responsibilities:

• Responsible for managing Service Desk communications with end to end support.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Responsible for mentoring junior service desk engineers
• Responsible for incident, requests, escalation management.
• Managing Incidents, Requests, Problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration.
• Professional and proactive approach in resolving End User issues

Requirements:

• Bachelor’s degree in computer science or any related discipline
• 4 – 6 years’ experience in a helpdesk or technical support environment
• Strong analytical and problem-solving skills
• ITIL certification is an advantage

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Our client requires the service of a highly skilled IT Service Desk Engineer, Team Lead. The primary objective of the role is to provide first time resolution

Responsibilities:

• Responsible for managing Service Desk communications with end to end support.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Responsible for supervising & managing the day to day Service Desk activities.
• Responsible for incident, requests, escalation management.
• Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses
• Owner for Daily/Weekly/Monthly reviews for the tower
• Manage junior & senior service desk engineers and their performance.
• Professional and proactive approach in resolving End User issues

Requirements:

• Bachelor’s degree in computer science or any related discipline
• Minimum of 9 years’ experience in area of specialization
• Solid experience in a helpdesk or technical support environment
• ITIL Certified

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Our client is looking to hire highly skilled Datacenter Management SME (Subject Matter Experts) to lead the team.

Responsibilities:

• Monitor and manage Data Center facilities to ensure the availability and performance.
• Supervise facility vendors and managed services partners in all support and maintenance activities.
• Daily checklist to ensure working of all Data centers parameters including Temperature, Power, and Telecom
• Ensure the Data Center is maintained at optimum temperature and humidity levels
• Schedule preventive maintenance on time with all vendors and ensure its effectiveness (UPS, Generator, Electrical Monitoring System, Fire alarm Etc.)
• Conduct assessment of operations risk and highlight them to the management and take risk- mitigation activities wherever possible.
• Ensure Cable Management of all Racks is proper and tidy
• Identify risks proactively and alerts management with possible rectification steps
• Ensure that proper housekeeping is done within the Data Canters
• Good understanding of Data center Tier level classification
• Recommendation of new and emerging cabling and other infrastructure components, adding value to the overall infrastructure solutions
• Recommend adoption of various solutions related to infrastructure facilities and data center like, CCTV, Access Control, AC, UPS and Generator etc.

Requirements:

• Bachelor’s degree in an IT relater field
• Minimum of 8 years’ experience in an enterprise datacenter environment
• Advanced understanding of network and datacenter facilities, design and layout
• Knowledge of database technology
• Solid leadership skills

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Job Description

Our client is seeking to hire highly skilled Oracle Database Managers (4) to join a dynamic team.
Responsibilities:

• Install, configure, maintain, and troubleshoot Oracle 10g/11g/12c in single and cluster mode.
• Good experience in Replication, Log shipping, Clustering & RAC
• Execution of backup/recovery procedures & RMAN
• Creation and Maintenance of Database Instances & Performance fine tuning
• Verify that Server has enough resources for acceptable performance
• Review contention for CPU, memory, network, and disk resources
• Review fragmentation by investigating row chaining and other areas of fragmentation
• Capture Performance Statistics using performance monitors
• Define Backup policy and retention policy for complete/differential/transaction backup
• Conduct backup, restoration drills for backup verification in different scenarios.
• Hands on experience and excellent knowledge of DB administration, License Management, Version upgrades and migrations
• Driving initiatives to improve SLAs by analysis and Responses
• Responsible for driving all P1, P2, incidents, change requests and OEM/ vendor management for the tower
• Responsible for Technology refresh in respective domain

Requirements:

• Bachelor’s degree in an IT related discipline
• Minimum of 8 years database management experience
• Storage infrastructure administration

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Responsibilities

• Responsible for providing support of SQL Infrastructure
• Installation and configuration of SQL Server in single and cluster mode.
• Primarily role is supporting the production and development SQL 2008/2012 databases
• Install, configure, maintain, and troubleshoot SQL on Windows Servers
• Configuring and maintaining Database replication / standby / clusters.
• Creation of maintenance plans and jobs for update stats, defragmentation
• Verify that Server has enough resources for acceptable performance
• Review contention for CPU, memory, network, and disk resources
• Review fragmentation by investigating row chaining and other areas of fragmentation
• Capture Performance Statistics using performance monitors
• Define Backup policy and retention policy for complete/differential/transaction backup
• Conduct backup, restoration drills for backup verification in different scenarios.
• Hands on experience and excellent knowledge of DB administration, License Management, Version upgrades and migrations
• Execution of backup/recovery procedures
• Creation and Maintenance of Database Instances & Performance fine tuning
• Responsible for driving all P1, P2, incidents, change requests and OEM/ vendor management for the tower
• Responsible for Technology refresh in respective domain

Requirements

• Bachelor's Degree in an IT related discipline
• Minimum of 8 years database management experience
• Good experience in Replication, Log Shipping, Clustering
• Experience in Database patch installation, clean up, cloning, DB Job scheduling

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Our client is seeking to hire skilled UNIX/LINUX Managers (10) to monitor and manage Linux users and computers within a network.
Responsibilities:

• Administration of Red hat Linux, Solaris, Oracle Linux environment.
• Installation, Configuration & Troubleshooting of Red hat Linux, Solaris, Oracle Linux
• Responsible for Technology refresh in respective domain
• Perform user account management such as user creation, user deletion, modification etc.
• Manage and create users groups as per Policies.
• Monitor Server concurrent logins and connections for the Portal environment.
• Monitor disk space, processor utilization, network utilization for the Portal environment.
• Provide remote support for operating system installation and configuration when required.
• Perform regular backup activities on the environment as per the policies and procedures.
• Work with principal vendors when issues arise to determine the root cause of problems to provide work around or permanent fix.
• Perform Operating System management and administration including patch updates, fine-tuning, access management, etc.
• Work with security team to apply fixes, security policies, help with investigations and hardening systems.

Requirements:

• Bachelor’s degree in computer science, computer engineering or information technology
• Minimum of 8 years’ experience in UNIX/LINUX environment
• Experience in virtualization technologies
• Strong knowledge of clustering and troubleshooting

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Our client is seeking to hire highly skilled IT Asset Management Engineers (4) to join the join the team.

Responsibilities:

• Implement the service asset management policy and standards
• Agrees scope of the Asset Management processes, function, the items that are to be controlled, and the information that is to be recorded.
• Follow Asset Management standards, Asset Management plans and procedures
• Train respective team members on Asset Management process
• Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
• Proposes and/or agrees interfaces with Change Management, Problem Management, Release Management and other functions
• Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
• Provides monthly reports to management
• Assists auditors to audit the activities of the Asset Management team for compliance with laid-down procedures; ensures corrective action is carried out
• Recording, maintaining & reporting of all the IT Assets available in the IT Infrastructure.
• Ensure that the updated information of the assets are available in the CMDB.
• Update and maintain records of expired and decommissioned assets.
• Coordinate with vendors for repair and replacement for faulty IT assets.
• Track and report on contract, license, AMC, support renewals etc. before expiry date.
• Responsible for conducting audits of the Cis
• Maintain Software Library with Licensing knowledge
• Contract Management, track and report on contract, license, AMC, support renewals etc.
• Responsible to reconcile assets received against original order
• Responsible for IT Asset Data Quality/Accuracy (Tag, Hostname, Make, Model, Status etc)
• Responsible for maintaining the warranty documentation for supported devices.

Requirements:

• Bachelor’s degree in Information Technology or any IT related discipline
• Minimum of 3 years’ experience in IT Asset Management environment
• Knowledge on maintaining the complete IT Assets Life cycle

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Our client is looking to hire Senior NOC Monitoring Engineers (4) to join the team.
Responsibilities:

• Monitor alerts related Server, Network, Storage and Database using Monitoring tools
• Ensure 100% of committed deliverables are met
• Sending required Reports and Dashboards
• Ensure monitoring team follows the defined policies and procedures assigned to the Management of alerts raised by infrastructure elements
• Perform daily health checks (Network, Servers & Datacentre)
• Perform operations based on the documented procedures
• Ensure proper tracking of the alerts/requests received until closure
• Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
• Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or a similar field
• Minimum of 6 years’ experience as a NOC Engineer
• Knowledge of Windows & Network Infrastructure
• Excellent troubleshooting skills