IT Service Desk Engineer at GVA Partners

Our client requires the service of highly skilled IT Service Desk Engineers at mid (6) and senior (6) levels. The primary objective of the role is to provide the first-time resolution.

Responsibilities:

• Responsible for managing Service Desk communications with end to end support.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Responsible for mentoring junior service desk engineers
• Responsible for incident, requests, escalation management.
• Managing Incidents, Requests, Problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration.
• Professional and proactive approach in resolving End User issues

Requirements:

• Bachelor’s degree in computer science or any related discipline
• 4 – 6 years’ experience in a helpdesk or technical support environment
• Strong analytical and problem-solving skills
• ITIL certification is an advantage