Latest Vacancies at Fiberone Broadband

JOB OBJECTIVE: 

To ensure the continuous, efficient, and secure operation of core network infrastructure by maintaining, designing, and optimizing the company’s core network. The Core Network Engineer will focus on network performance, scalability, and reliability while leading troubleshooting efforts to resolve complex network issues. 

ACCOUNTABILITIES 

• Ensure 99.99% network availability, supporting uninterrupted operations for business-critical services. 
• Accountability for reducing unplanned downtime to less than 52 minutes per year. 
• Quick resolution of network issues: Responsible for resolving 90% of critical network issues within 3 hours (MTTR), minimizing operational impact. 
• Act as the primary escalation point for complex network-related incidents that could impact the organization’s productivity. 
• Optimize network performance metrics such as latency, packet loss, and throughput. Ensure peak performance during 100% of critical business operations. 
• Lead efforts to maintain network latency under 100ms and packet loss below 0.1%, ensuring efficient data flow and service quality. 
• 100% accountability for network security by implementing firewalls, IPS/IDS, and ensuring secure configurations, protecting organizational assets from breaches. 
• Ensure compliance with industry standards (ISO 27001, PCI-DSS) with zero security violations or data breaches. 
• Manage network resources to achieve 10-15% annual cost savings while delivering high performance and reliability. 
• Accountable for recommending and implementing network upgrades with a clear ROI, ensuring every investment improves network efficiency. 
• Deliver network projects on time and within budget: Responsible for the successful completion of 100% of network infrastructure projects without delays, ensuring projects meet business needs. 
• Oversee annual growth planning to ensure the network can handle a 30% increase in traffic and users. 
• Accountable for the professional growth of team members, improving team performance by 20% annually. 
• Lead training initiatives to ensure 100% team participation in new technology adoptions and process improvements. 
• Maintain high internal and external customer satisfaction levels by ensuring 100% resolution of network-related customer issues within SLAs (Service Level Agreements). 
• Act as a technical liaison for network-related escalations, ensuring the organization’s infrastructure supports its strategic objectives. 
• Accountable for identifying and mitigating 100% of potential network risks, ensuring the organization is prepared for network contingencies. 
• Develop and maintain a disaster recovery plan, ensuring the ability to restore critical network functions within 4 hours in case of a failure. 

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JOB OBJECTIVE: 

To plan, film, and edit video content that enhances brand visibility across social media platforms, advertisements, and corporate events. The goal is to produce high-quality and creative visual content that aligns with the brand\'s identity, fostering audience engagement and brand recognition. 

ACCOUNTABILITIES 

Concept Development & Strategy: 

• Collaborate with the Branding & Marketing department to generate creative ideas for video content. 
• Ensure that each video aligns with the company’s brand voice and marketing strategy. 

Project Management & Execution: 

• Manage video production projects, ensuring they are completed within timelines and budgets. 
• Ensure smooth on-site video shoots by organizing resources, equipment, and personnel. 

Content Creation & Post-Production: 

• Produce, film, and edit high-quality video content for multiple platforms (social media, websites, advertisements). 
• Enhance video content through sound design, graphics, and special effects where necessary. 

Revenue Generation through Content: 

• Create content that drives viewership, increases customer retention, and contributes directly to sales and lead generation efforts. 

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JOB OBJECTIVE: 

To manage all aspects of digital marketing and social media channels, developing creative and engaging content to increase brand visibility and engagement while optimizing campaigns to drive traffic, leads, and conversions for the organization. 

ACCOUNTABILITIES 

Digital Strategy Development & Execution 

• Accountability: Designing, implementing, and optimizing digital marketing strategies to meet business objectives. 

Social Media Management 

• Accountability: Overseeing social media platforms to enhance brand awareness and engagement. 

Content Creation & Management 

• Accountability: Managing content across digital channels to ensure consistent and compelling messaging. 

Website Management & Optimization 

• Accountability: Maintaining and optimizing the company’s website for user experience, performance, and SEO. 

Email Marketing Campaigns 

• Accountability: Creating and executing email marketing campaigns to nurture leads and engage customers. 

Analytics & Performance Reporting 

• Accountability: Tracking, analyzing, and reporting on the performance of digital marketing efforts. 

Brand Management & Digital Identity 

• Accountability: Ensuring that the digital presence aligns with the brand’s identity and values. 

Competitor & Market Analysis 

• Accountability: Monitoring competitors and market trends to inform digital marketing strategies. 

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JOB OBJECTIVE: 

Field Support Technician (FIBER) will be responsible for installing, troubleshooting, and maintaining fibre optic networks. This role involves working in various field environments, ensuring that the fibre infrastructure operates efficiently and effectively. The technician provides hands-on support and solutions to any issues related to fibre connections, (both Aerial and underground) from installation to repair. 

Accountabilities

• Installation: Set up and install fibre optic cables, connectors, and related equipment in both residential and commercial settings. 
• Maintenance: Perform routine maintenance on fibre optic networks to ensure optimal performance. 
• Troubleshooting: Diagnose and resolve issues related to fibre optic connections, including signal loss, cable damage, and connectivity problems. 
• Testing: Use specialized tools and equipment to test the integrity and performance of fibre optic cables and connections. 
• Documentation: Keep accurate records of installations, repairs, and maintenance activities. 
• Customer Support: Provide technical support and guidance to customers, ensuring their fibre services are functioning correctly. 
• Safety Compliance: Adhere to all safety regulations and best practices when working in the field. 

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JOB OBJECTIVE:

Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.

ACOUNTABILITIES

• Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated  
• Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
• Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
• Ensuring agents follow up with vendors for installations to meet required 
• Manual reconnection and addition of lost days for relocation.